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Customer Care Manager

Location:
New Delhi, Delhi, India
Salary:
750000
Posted:
January 07, 2020

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Resume:

GAURAV SAXENA

Contact: +91-987*******

E-Mail: ada8c0@r.postjobfree.com

Achievement-driven / high performance professional seeking middle level assignments in Content Development/ Quality Assurance & Check

PROFILE SUMMARY

Dedicated and knowledgeable professional with over 9 years of experience in:

Editing / Writing Content Development Research Development

Proof Reading Client Relationship Management Operations Management

Liaison & Coordination Escalation Handling Domain Knowledge

Demonstrated excellence in editing, formatting and proofing of content; extensive experience in writing & editing content of various profiles

Abilities to analyse information & making clear communication to the target audience

Extensive experience in creating, launching and managing the content effectively

Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer and benefits of any proposed changes

Delivered a dynamic breakthrough by ensuring sufficient continued communication and visibility to both parties along with continuous evaluation of quality, cost & delivery of services

Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals

Enterprising leader with a solid record of contributions that streamlined operations, invigorated businesses, heightened productivity & enhanced internal controls

A result-oriented professional with expertise in devising plans aimed at enhancing overall organizational growth, sustaining profitability of operations and improving business performance

Leadership: Driving the organizational mission through employees & supports motivation and engagement of employees in organization.

Management: Overseeing content related operations of the organization, implementing plans, managing human & physical resources.

AREAS OF EXPERTISE

Reviewing copy and correcting errors in content, grammar & punctuation, following prescribed editorial style and formatting guidelines

Conducting adequate research for gathering relevant material for effective content development

Evaluating and editing the prepared material in compliance with the pre-set guidelines; determining the need for revisions and development of new material & archival guidelines

Selecting, editing and rewriting the content, vetting the entire page and writing catchy captions and key words

Developing content as per profile and desired functional areas for the clients

Analysing customer feedback & taking measures for taking measures to increase satisfaction levels

Forging relationship as well as confidence with the clients for ascertaining future business

Mapping client’s, identifying improvement areas and implementing measures to maximize satisfaction levels

Ensuring a high-quality customer experience while adhering to the SLAs for their services

Maintaining cordial relationships with the clients for expanding business

EMPLOYMENT DETAILS

Since Nov’15 Allumer Medical Pvt Ltd., Okhla as Manager - Content

Key Result Areas:

Involved in researching the product details on various portals for collating appropriate product information & specifications to draft suitable content

Developing appropriate and inventive content for the products offered on the web portal

Carrying out quality check and editing created products as per company standards

Accountable for posting the created products and uploading the same

Handling over all content published on the website

Mar’14 to Nov.15 Askme Stores Pvt Ltd., NOIDA as Senior Content Writer

Key Result Areas:

Involved in researching the product details on various portals for collating appropriate product information & specifications to draft suitable content

Developing appropriate and inventive content for the products offered on the web portals

Carrying out quality check and editing created products as per company standards

Accountable for posting the created products and uploading the same

Handling various outsourced agencies of the organization

Mar’11 to Feb’14 Getit Info Services Ltd., NOIDA as Senior Executive-CRM (Print)

Key Result Areas:

Coordination with Pan India stations for multiple concerns and vendors for various tasks

Sustained Reports related to print process and daily report of team

Addressed & resolved the issues of team members

Conducted audits of sales contracts

Implemented plans related to production & designing of the directories

Managed all backend CRM requirements and queries and overseeing the Admin Module

Imparted product training to all central teams nationally

Commenced Career with Living Media India Ltd. - India Today Group as Customer Care Executive (CCE) in May’10

ACADEMIC DETAILS

2014 MA in Mass Communication from Guru Jambeshwar University, Hissar

2009 B.Sc. (Mass Communication, Advertising, and Journalism) from Punjab Technical University, Jalandhar

PERSONAL DETAILS

Date of Birth: 23rd December, 1988

Languages Known: English and Hindi

Developing Objectives and Strategies

Making Decisions and Solving Problems

Developing and Building Teams

Organizing, Planning, and Prioritizing Work



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