GAURAV SAXENA
Contact: +91-987*******
E-Mail: ada8c0@r.postjobfree.com
Achievement-driven / high performance professional seeking middle level assignments in Content Development/ Quality Assurance & Check
PROFILE SUMMARY
Dedicated and knowledgeable professional with over 9 years of experience in:
Editing / Writing Content Development Research Development
Proof Reading Client Relationship Management Operations Management
Liaison & Coordination Escalation Handling Domain Knowledge
Demonstrated excellence in editing, formatting and proofing of content; extensive experience in writing & editing content of various profiles
Abilities to analyse information & making clear communication to the target audience
Extensive experience in creating, launching and managing the content effectively
Deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer and benefits of any proposed changes
Delivered a dynamic breakthrough by ensuring sufficient continued communication and visibility to both parties along with continuous evaluation of quality, cost & delivery of services
Exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both personal and corporate goals
Enterprising leader with a solid record of contributions that streamlined operations, invigorated businesses, heightened productivity & enhanced internal controls
A result-oriented professional with expertise in devising plans aimed at enhancing overall organizational growth, sustaining profitability of operations and improving business performance
Leadership: Driving the organizational mission through employees & supports motivation and engagement of employees in organization.
Management: Overseeing content related operations of the organization, implementing plans, managing human & physical resources.
AREAS OF EXPERTISE
Reviewing copy and correcting errors in content, grammar & punctuation, following prescribed editorial style and formatting guidelines
Conducting adequate research for gathering relevant material for effective content development
Evaluating and editing the prepared material in compliance with the pre-set guidelines; determining the need for revisions and development of new material & archival guidelines
Selecting, editing and rewriting the content, vetting the entire page and writing catchy captions and key words
Developing content as per profile and desired functional areas for the clients
Analysing customer feedback & taking measures for taking measures to increase satisfaction levels
Forging relationship as well as confidence with the clients for ascertaining future business
Mapping client’s, identifying improvement areas and implementing measures to maximize satisfaction levels
Ensuring a high-quality customer experience while adhering to the SLAs for their services
Maintaining cordial relationships with the clients for expanding business
EMPLOYMENT DETAILS
Since Nov’15 Allumer Medical Pvt Ltd., Okhla as Manager - Content
Key Result Areas:
Involved in researching the product details on various portals for collating appropriate product information & specifications to draft suitable content
Developing appropriate and inventive content for the products offered on the web portal
Carrying out quality check and editing created products as per company standards
Accountable for posting the created products and uploading the same
Handling over all content published on the website
Mar’14 to Nov.15 Askme Stores Pvt Ltd., NOIDA as Senior Content Writer
Key Result Areas:
Involved in researching the product details on various portals for collating appropriate product information & specifications to draft suitable content
Developing appropriate and inventive content for the products offered on the web portals
Carrying out quality check and editing created products as per company standards
Accountable for posting the created products and uploading the same
Handling various outsourced agencies of the organization
Mar’11 to Feb’14 Getit Info Services Ltd., NOIDA as Senior Executive-CRM (Print)
Key Result Areas:
Coordination with Pan India stations for multiple concerns and vendors for various tasks
Sustained Reports related to print process and daily report of team
Addressed & resolved the issues of team members
Conducted audits of sales contracts
Implemented plans related to production & designing of the directories
Managed all backend CRM requirements and queries and overseeing the Admin Module
Imparted product training to all central teams nationally
Commenced Career with Living Media India Ltd. - India Today Group as Customer Care Executive (CCE) in May’10
ACADEMIC DETAILS
2014 MA in Mass Communication from Guru Jambeshwar University, Hissar
2009 B.Sc. (Mass Communication, Advertising, and Journalism) from Punjab Technical University, Jalandhar
PERSONAL DETAILS
Date of Birth: 23rd December, 1988
Languages Known: English and Hindi
Developing Objectives and Strategies
Making Decisions and Solving Problems
Developing and Building Teams
Organizing, Planning, and Prioritizing Work