DINEO VALENCIA MONALEDI
Guesthouse front office manager
Experienced Guest House Front Office Manager with a 7 years’ Experience in the hospitality industry, key skills include good customer skills and Telephone skills and computer skills, I enjoy working with a team of people towards achieving customers’ needs and forge strong customer relationships and a Manager that has the ability to work under pressure and enjoys overcoming challenges. Communicates effectively at all levels with clients and colleagues alike and thrive on responsibility and challenges.
Front Office manager that is eager to learn more and expand her knowledge in the Hospitality Industry and a determined hard worker. Willing to go the extra mile.
Alexandra High School
January 2004 – December 2008
National Senior Certificate
Subjects: English, Setswana, Economics, Business Studies, Accounting, Mathematical Literacy and Life Orientation.
Midrand Graduate Institute/Pearson Institute of Higher Education
2009 - 2012
Degree included Tourism, Business Management and Marketing as Major subjects and it covered Galileo & Domestic Airfares & Ticketing.
Certificate of participation (Department of sport, arts, culture and Recreation
Employee with the most potential December 2013
Certificate of media training work shop (Positive Future workshop)
Certificate of completion for Bubomi Saving training (Sponsored by ABSA)
Certificate of Competency in Evacuation Marshal
High School Class Representative
Editor in Chief for a Community Youth Magazine called Speak Up in Alexandra
Guest House Front Office Manager January 2014 at Midrand Conference Centre
Apex- Property Management System
Plus Point Register Version
Good Results in Examinations
Achieved Distinctions in Business Management, Marketing and Tourism (University)
One Distinction in Life Orientation in Matric (High School)
Gallagher Student Accommodation Office Administration
June 2011– December 2011 (Part-Time)
Filling, Faxing and Mailing, Overseeing the wellbeing of Students on the property, Overseeing Maintenance on the property and following up on payments of students.
The Manhattan Hotel Internship
January 2012 – August 2012
Registering and Processing Guests to their Assigned Rooms,
Upselling Guest rooms and promoting hotel services
Maintaining a clean and neat front of desk and Handling Complaints and Requests.
Midrand Conference Centre Guest House Front Office Manager
Taking Calls and Transferring Calls.
Booking Accommodation for clients on the system.
Posting of all payment incurred by the guests into the system.
Notifying Housekeeping and Maintenance in the event of room discrepancies, breakages and equipment not working. And notifying the Kitchen on guest information.
Good Customer Skills
Keabetswe Modiga- Assistant Front Office Manager, The
Plax Nehanda – Wedding and Function Co-ordinator, Midrand
Cell No: 073-***-****
Petronella Chinyeha Gallagher Student Accommodation