DINEO VALENCIA MONALEDI

Guesthouse front office manager

PROFILE

Experienced Guest House Front Office Manager with a 7 years’ Experience in the hospitality industry, key skills include good customer skills and Telephone skills and computer skills, I enjoy working with a team of people towards achieving customers’ needs and forge strong customer relationships and a Manager that has the ability to work under pressure and enjoys overcoming challenges. Communicates effectively at all levels with clients and colleagues alike and thrive on responsibility and challenges.

Front Office manager that is eager to learn more and expand her knowledge in the Hospitality Industry and a determined hard worker. Willing to go the extra mile.

CONTACT

CELL NUMBER

076-***-****/ 067-***-****

EMAIL:

ada89t@r.postjobfree.com

HOBBIES

Reading

Baking

Drawing

Gym

EDUCATION

Alexandra High School

January 2004 – December 2008

National Senior Certificate

Subjects: English, Setswana, Economics, Business Studies, Accounting, Mathematical Literacy and Life Orientation.

Midrand Graduate Institute/Pearson Institute of Higher Education

2009 - 2012

Degree included Tourism, Business Management and Marketing as Major subjects and it covered Galileo & Domestic Airfares & Ticketing.

ACHIEVEMENTS

Awards

Certificate of participation (Department of sport, arts, culture and Recreation

Employee with the most potential December 2013

Certificate of media training work shop (Positive Future workshop)

Certificate of completion for Bubomi Saving training (Sponsored by ABSA)

Certificate of Competency in Evacuation Marshal

Leadership

High School Class Representative

Editor in Chief for a Community Youth Magazine called Speak Up in Alexandra

Promotion

Guest House Front Office Manager January 2014 at Midrand Conference Centre

Qualifications Gained

Apex- Property Management System

Plus Point Register Version

Good Results in Examinations

Achieved Distinctions in Business Management, Marketing and Tourism (University)

One Distinction in Life Orientation in Matric (High School)

WORK EXPERIENCE

Gallagher Student Accommodation Office Administration

June 2011– December 2011 (Part-Time)

Filling, Faxing and Mailing, Overseeing the wellbeing of Students on the property, Overseeing Maintenance on the property and following up on payments of students.

The Manhattan Hotel Internship

January 2012 – August 2012

Registering and Processing Guests to their Assigned Rooms,

Upselling Guest rooms and promoting hotel services

Maintaining a clean and neat front of desk and Handling Complaints and Requests.

Midrand Conference Centre Guest House Front Office Manager

September 2012–Current

Taking Calls and Transferring Calls.

Booking Accommodation for clients on the system.

Posting of all payment incurred by the guests into the system.

Notifying Housekeeping and Maintenance in the event of room discrepancies, breakages and equipment not working. And notifying the Kitchen on guest information.

SKILLS

Telephone Skills

Computer Skills

Communication Skills

Listening Skills

Good Customer Skills

REFERENCES

Keabetswe Modiga- Assistant Front Office Manager, The

Manhattan Hotel

Cell no: 076-***-**** Tel No: 012-***-****

Plax Nehanda – Wedding and Function Co-ordinator, Midrand

Conference Centre

Email: ada89t@r.postjobfree.com.

Cell No: 073-***-****

Petronella Chinyeha Gallagher Student Accommodation

Email: ada89t@r.postjobfree.com/

Tel No: 011-***-**** Cell No: 074-***-****

Contact this candidate