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Office Assistant Customer Care

Location:
Mumbai, Maharashtra, India
Posted:
January 09, 2020

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Resume:

RESUME

PERSONAL DETAILS

Name

Gayatri Binsale

Languages Known

English, Hindi, Marathi.

Nationality

Indian.

Contact / Permanent

***, ********, ****** *****,

S.V.Road, Dahisar (East),

Mumbai400 068.

Contact No.

882-***-****

Email Address

ada889@r.postjobfree.com

Date Of Birth:

29 November 1977

CAREER OBJECTIVE

To join an organization which utilizes my administrative, customer care and front desk skills and

allows and offers personal development and professional expertise.

EDUCATIONAL DETAILS

Education

Passed From

Year

% of Marks

H.S.C

Royal College

1994

54%

S.S.C

Shantinagar High School

1992

63%

WORK EXPERIENCE

Sr. No.

Designation

Organization

Key Responsibility Areas

Period / Year

1

CHE Communication health educator

Madhav baug

Vaidya Sane and Panchkarma cardia clinic

Conducting lecture on Heart Attack and Diabetic in social places arranging all equipment for the same such as Banner pamphlet and projector. Giving follow up call to lecture patient taking tour to our medical branches and Hospitals

2017 April to Till now

2

Receptionist, Admin cum Accounts Manager

Stylexpert

Accountants work with individuals or organizations, handling monetary transactions

Answering visitors'

Directing visitors

Answering incoming calls on multiline telephones switchboard,

Setting appointments, ..

All Admin related work

2016

3

Receptionist

My Dentist

Acted as a

communication link

for the patient visiting clinic

Providing information about the clinic timings and in making appointments

with the dentists.

Greeted the patients and received them in a positive manner.

Attending calls on

behalf of the dentists.

Solving customer

queries and confusions

through call and e mails.

Performed administrative duties

Documented customer records in the databases along with the payment

received and the

treatments conducted.

Assisted the clients in

Scheduling appointments.

2012 to 2016

4

Receptionist

Sanjeevani

Responsible for

Answering multiphone

lines.

Check Patients In and Out

Schedule and Reschedule Patients

Collect Payments and

Co pays

Update Patient

Charts

2004 to 2010

5

Office Assistant

Cuecem

Prepare billing

statements

Promptly and accurately

mail billing statements

as directed.

Maintain account receivable activity

Prepare bank deposits

Prepare statements

1993 to 1996

6

Office Assistant

Cemmark

Bookkeeping

Managing receivables

and payables

Prepare and balance

bank deposits on daily

basis

Maintaining financial

Records

1992 to 1993

PERSONAL STRENGTHS

Languages

• Fluency in speaking English, Hindi and Marathi

Skills

• Ability to provide excellent customer services

• Excellent telephone etiquette

• Exceptional verbal and written communication

skills

• Great attention to detail and the ability to

multitask

• Able to handle high volume of work

• Proven ability to work under stress

Strengths

• Good understanding of assisting clients over

telephone with respect to information and

appointments

• Exceptional comprehension of performing front

desk operations such as greeting patients and

managing paperwork

• Profound understanding of the need for follow up

calls to patients and procedure reminders

• In depth knowledge of providing relevant

information to clients

• Well versed with MS Word, Excel

I hereby declare that all the information furnished above is true.

Gayatri Binsale.



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