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Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
January 09, 2020

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Resume:

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Surname Claassen

First Names Chantelle Known Name Chantelle

Race Coloured Gender Female

Identity Number 920-***-**** 085

Marital Status Single

Nationality South African

Postal Address 15342 Thlapi street, Tshwaragano, KIMBERLEY, 8345 Language Proficiency English, Afrikaans, Setswana and Sesotho Health Excellent

Cell Phone 078*-***-***

Email Address ada87t@r.postjobfree.com

Drivers Licence Code C1 - (10) with PDP

Offence None

Dependents One – 7 years

SCHOOLING

Highest Standard Passed Matric (Grade 12) Institution William Pescord High School Year Passed 2014 Subjects

• Afrikaans First Language

• English Second Language

• Economics

• Business studies

• Accounting

• Ethnology

TERTIARY

EDUCATION

Highest Qualification

(National Diploma) Financial Management

N4,N5,N6

Institution

Northern Cape Urban FET

College

Status Completed Year 2017

ADDITIONAL TRAINING Teller Training

CURRICULUM VITAE

OF

CHANTELLE CLAASSEN

PERSONAL DETAILS

2

COMPUTER PACKAGEPS

• Advanced computer literacy

• Ms word

• Ms excel

• Ms outlook

• Ms Access

• Ms Power point

• Internet

• Pastel accounting (Sage) and HR

• Central Supplier Database (CSD)

• ITS Systems

• BTP (Banking Transactional Program)

CAREER DETAILS

PRESENT COMPANY ABSA Bank Douglas Branch

EMPLOYMENT DATES 01 February 2019 – 30 September 2019 PRESENT POSITION Customer Service, Host and Teller REASON FOR BEING IN THE MARKET Contract

RESPONSIBILITIES & DUTIES • Communicating effectively with customers from diverse backgrounds.

• Listen attentively to customer’s needs to ensure a positive customer experience.

• Providing quality service to customers and associates inquiring about availability of products, status or card orders.

• Resolving conflicts respectfully and in a timely manner, asking for appropriate supervisor as needed.

• Daily surveys for customers, providing us with feedback on their service experience each day.

• Identifying fraudulent accounts.

• Keeping up with program information, trends and

developments within current role.

• Daily cash and cheque deposits

• Cash withdrawals and cheque encashment

• Transfers, daily inquiries, drawing bank statements for customers.

• Daily drawing teller listing and reconciliation.

• Balancing off each day.

• Preparing the waste and cash filling bags for the courier. 3

PRESENT COMPANY Leader Homes Real Estate Property Company EMPLOYMENT DATES 01 August 2018 – 31 January 2019

PRESENT POSITION Finance clerk/ Administrator

REASON FOR BEING IN THE MARKET Temporary

RESPONSIBILITIES & DUTIES

• Stock control of stationery

• Processing daily EFT payments.

• Payroll – processing salaries each month.

• Receive petty cash float and capture it on the

system.

• Validate and process petty cash.

• Record petty cash voucher with supporting

documentation.

• Safe keeping of document control of petty cash

claims.

• Capture issuing of money on the system.

• Performing daily and monthly reconciliation.

• Replenish petty cash, capturing on the system.

• Capture invoices receipts and process payment.

• Assisting walking – in customers with inquiries and providing timely feedback with possible solutions.

• Receive customers request by telephone, email and face to face daily.

• Arranging meetings for customers with supervisor when requested.

• Ensuring that any problems they experiencing are resolved and customer satisfaction.

• Preparing monthly income statements and balance

sheets for clients.

• Preparing yearly and monthly tax invoices clients.

• Debt collecting – Follow up outstanding customers.

• Maintaining the reception area.

• Answering the phone (switchboard), transfers calls internal to different extensions.

• Taking down messages and conveying them to the

relevant person correctly.

• Filling important documents and safe keeping.

• Preparing refreshments for meetings, taking

minutes during the meetings.

4

PRESENT COMPANY Northern Cape Urban Tvet College – Finance Department EMPLOYMENT DATES 02 February 2017 – 31 July 2018

PRESENT POSITION Finance Intern

REASON FOR BEING IN THE MARKET 18 Months – Contract RESPONSIBILITIES & DUTIES • Render general clerical support services.

• Liaising with suppliers and request outstanding

invoices and other documents.

• Requesting quotations from suppliers.

• Preparing boardroom for a bid meetings, taking

down minutes during the bid briefing meetings.

• Daily capturing suppliers on ITS.

• Search for suppliers on CSD (Central Suppliers

Database) and print their report.

• Receive customers request by telephone, email and face to face, analyze request, provide information requested or ascertains who best can provide the

information, and routes the request to the proper

person.

• Allocating bursary funds to NSFAS bursary students fees account on ITS.

• Processing meals and travel allowance spreadsheet for payments

• Barcoding of assets and stocktaking

• Assisting different departments during audits.

• Assisting the payroll clerk to calculate employee’s overtime.

• Distributing payslips and IRP5’s.

• Write orders, remittance advice and requisitions

• Assisting the procurement clerks with filling and making sure all the necessary signatures are on the requisition.

• Distribute documents and packages.

• Providing documents requested.

• Maintaining the reception area

• Answering the phone (switchboard), transfers calls internal to different extensions.

• Taking down messages and conveying them to the

relevant person correctly from suppliers

• Typing letters whenever it is requested.

• Preparing refreshments for meetings, taking

minutes during the meetings.

• Welcoming customers and ensuring that they sign

on the visitors register, issuing them with a visitor tag.

5

REFERENCES

NAME Mrs.J.De Beer

COMPANY ABSA Douglas Branch

TELEPHONE NUMBER 053-***-**** / 082-***-****

DESIGNATION Manager

NAME Mrs.E.Faber

COMPANY Leader Homes Real Estate Property Company

TELEPHONE NUMBER 053-***-**** / 082-***-****

DESIGNATION Owner

NAME Mrs. M.Van Rensburg

COMPANY Northern Cape Urban Tvet College – Finance Department TELEPHONE NUMBER 053-***-**** / 083-***-****

DESIGNATION Manager



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