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Manager Customer Service

San Antonio, TX
January 09, 2020

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***** ******* **** **. *** ANTONIO, TX 78233

CELL 512-***-**** • E-MAIL


Experienced Materials Manager with a demonstrated history of working in the industrial Mobile Hydraulics industry seeking employment. Skilled in Negotiation, Customer Service, Operations Management, Procurement, and Business Process Improvement. Strong operations professional with a dual BBA focused in CIS & Marketing from Southwest Texas State University.

Work experience

Beck Industrial

Sept 2017 - Present

Senior Purchasing Manager San Antonio, Texas

Manage purchases and inventory for privately held concrete mixer manufacture. Global strategic sourcing from China. 80% sourcing 20% purchasing cast and machine parts with savings ranging $1million in first 3 months of employment. Savings in logistics cost exporting goods directly to our facility in Mexico avoiding 25% tariff.

Time Manufacturing

Nov 2010 – Sept 2017

Materials Manager Waco, Texas

Managed purchasing team of buyers, production control, expediters, warehouse operations, shipping and receiving operations. Implemented global sourcing into China at 40% with savings in $800k traveling to Shanghai and B Re-organized purchasing process in order to make appropriate and necessary changes implementing supplier consignment, supplier managed inventory, and JIT deliveries. Managed 85,000 sku numbers and 10,000 suppliers to accomplish four consecutive all time high record years of sales and manufacturing.

Manitex, Inc.

May 2003 – Nov. 2010

Purchasing Manager Georgetown, Texas

Directed and managed a team of six buyers responsible for procuring heavy equipment, machine parts, electronics, plastics, and MRO products in a manufacturing environment. Purchasing 50%, sourcing 50% of product from China. Traveled to Shanghai from 3 weeks sourcing new suppliers establishing foreign and domestic suppliers. Facilitate competitive bidding processes, issuance of purchase orders, and negotiate payment terms for all materials and other matters. Responsible for planning and scheduling raw materials and components through EPICORE/Vantage ERP/MRP system. Developed and implemented VMI contracts, evaluating supplier scorecard and implementing cost reduction programs. Communicated on a daily basis with senior management on cost savings of over $900k to meet company objectives, goals and customer expectations...

Alamo Industrial

May 2001 – April 2003 Seguin, Texas

Purchasing Manager

Managed a team of six buyers and all purchases in lean manufacturing of large industrial hydraulic mowers. Program Manager for products such as cylinders, castings and blades for entire company. Purchasing 40%, sourcing 60%, saved company over $1million in 1st two years here, constantly quoting and established 10 new contacts by sourcing while on a two-week trip to China. Ensured material requirements were met to support production schedules. Determined needs and effectiveness of planning and scheduled support by interfacing with other departments. Maintained JD Edwards MRP through targeted planning and purchasing of materials from strategic suppliers. Established supplier base, negotiating the lowest prices and controlling departmental budgets.

Tokyo Electron America, Inc.

Feb 2000 – May 2001 Austin, Texas

Direct Procurement Approval Manager(DPAM)

Directed six buyers on procurement of inventory for INTEL’s spare parts warehouses.

Maintained On-sight Supplier Total Quality Assessments for direct procurement and supply chain management. Spent 3 weeks in Japan training for global strategic sourcing from Japan and supplier relations. Managed customer inventory containing over 100 million in material inventory.

Tokyo Electron Texas, Inc.

January 1998 – Feb 2000 Austin, Texas

Senior Buyer

Responsibilities included facility procurements such as maintenance, repairs and operations in a start

up semiconductor company. Negotiated low cost pricing and maintained contracts for $26 mil of capital

equipment for State-of-the-art customer demonstration facility. Placing orders, checking shipments and expedited delivery of goods.

Manitex, Inc.

March 1992 – November 1998 Georgetown, Texas

Senior Buyer/ Production Control Manager

Made certain that material needs for production schedule were procured on time.

Responsibilities included coordinating parts for warehouse and receiving parts for industrial cranes.

Coordinated with Engineering to develop paint specifications and qualified new paint supplier. Saving $285K for company. Developing and implementing procedures to insure customer service excellence.

Increased sales from 95K – 250K in 1 year through market analysis and re-structuring Parts Dept.

Developed cost reduction program saving 1 million dollars within a year.



Global sourcing expert

International and Domestic Sourcing

Cost savings and avoidance expert

Skilled negotiator

Strong analytical and math skills

APICS Certified.

Global Sourcing.

Lean Manufacturing.

30 years of Manufacturing experience.

Global Logistics

Computer Skills


EPICORE Vantage ERP/MRP system.

Microsoft Office, Word, Excel and Outlook.

Access Database.

Southwest Texas State University

Bachelor of Business Administration in Marketing /Computer Information Systems

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