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Hotel Room Service

Las Pinas, NCR, Philippines
January 09, 2020

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Jonathan Nobleza David Telephone: +639*********


Technical Skills


Windows 98 / 2000 / XP/ MS Office/ Opera


Systems, Application and Products


Brokerage Staff Jeleina Trading

2016 to 2018 Peterson Building, Binondo Manila

Document preparation, and follow- up customers.

Booking of trucks using TABS.

Data encoding to be process in Custom.

Assistant Butler Emirates Palace Hotel

May 2015 to October 2015 Abu Dhabi Arab Emirates, United

·Maintains good working relationship with all colleagues both within and outside the department.

·Understands how to answer external and internal calls as per the standards of the Palace and uses appropriate phraseology courteously white communicating with people.

·Ensures that all departments work in coordination, to achieve the common goal – Guest Satisfaction.

·Using the telephone standards at all time.

·Using the guest name and greet the guest in a professional manner.

· Never say no to the guest and offer an alternative.

·Goes out of their way to fulfill the guest request.

·Maintain the grooming standards.

·Ensures that all guest requests are handled promptly and efficiently.

·Uses the appropriate phraseology and is courteous and discreet and presence of all guests.

·Refrains from using any jargons or colloquial language in presence of all guests.

·Records of all work requests are maintained properly and professionally.

·Filling of all forms, sheets, requisition and documents are as per standard.

·Fruit requisitions are made regularly to maintain the freshness and keep proper up to date record of it.

·Any rotten fruits with the jurisdiction is solely one own responsibility.

·The pantry/equipment/ property under the jurisdiction of the assigned area are kept safely and loss or damages are controlled as much as possible.

·Assisting with mini bar operations specifically replenishment/stock taking/expiry checks/glassware maintenance and upkeep/ cleaning and storage of beverages glassware etc.

·To be aware of daily tasks which will include laundry/servicing of rooms/shoe shine service/food and beverage (will also include alcoholic beverages)/refreshing fruits in rooms/checking and replenishing mini bar.

·Proper control of assigned master keys and duty mobile phones are maintained.

·Safety and security procedures are maintained within own area of responsibilities.

·Health and safety of colleagues, costumer and other members of the public area monitored and maintained.

·The necessary conditions for an effective and safe working environment are maintained.

·In the event of a fire alarm activation, the statutory procedure are adhered to the highest standard of personal health and hygiene are maintained at all times.

·Assistance is given to the identification of equipments and supply needs.

·All work is carried out in an organized and efficient manner in line with appropriate organizational procedures and legal requirements.

·Self developments need are identified and agreed within the Personal Development plan arising from a 6 monthly appraisal.

·Personal Development Plans are reviewed through regular Job Chats and future appraisals.

·Commitment is displayed to training through attendance as required.

·An up to date personal logbook is maintained to record all training received.

·Work within all pre set budgetary units.

·Comply with all Kempinski company policies.

·Comply with all systems and procedures as laid down by EAM, GM, and Kempinski Hotel and Resorts.

·The management reserves the right to change/extend this statement if necessary at any point of time during employment.

·The holder of this statement can be asked to take on other tasks in addition of the stated in a reasonable framework.

Housekeeping Room Attendant Emirates Palace Hotel

Dec 2013 to May 2015 Abu Dhabi, United Arab of Emirates

·Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform, following strictly the hotels’ personal hygiene policy.

·Ensures key control procedures are maintained.

·Maintains equipment and guest supplies neatly and in a good condition.

·Ensures that pantries and corridors are kept clean and free of debris at all times.

·Can respond to guest inquiries about hotel facilities and other requests.

·Is aware of VIP and long staying guests.

·Cleans rooms as soon as possible according to the hotels standards and procedures.

·Performs deep cleaning and changing of soft furnishings as required.

·Complies with the Lost & Found policy of the hotel.

·Reports any DND’s, no service requested rooms etc. to his/her Supervisor.

·Reports any maintenance in rooms, corridors, and back areas and any faulty equipment.

·Performs turn down service as required.

·Removes any extra items such as irons and boards, foam pillows etc. upon check out.

·Removes any Room Service items from the room when the cleaning is complete and places them in the cage in the back area.

·Complies with the hotels health & safety regulations.

·Assists in any emergency procedures such as evacuation, fire & bomb threat.

·Performs any additional duty assigned by the Housekeeping Management team.

Logistics Officer Li & Fung Logistics (Unilever Operation)

2010 – 2013 Manila, Philippines

·Dispatched Management - Creating invoice of the client using SAPSystems Applications and Products

·Data encoding in System Application and Products

·Monitoring delivery rate on all assignments with no loss of materials or assets

·Proof of Delivery Management - Ensures all products are delivered to the client

·Send out emails containing the company output

·Developed and implemented effective methodologies and tools for effective executions of logistic plan

·Prepared reports on staff and material movements and other operational logistics issue

·Responsible for identifying, planning and managing logistics operations to meet organizational goals

·Monitored and supervised the work of junior logistics officers and staff

·Coordinated as well as provided logistics support to ongoing land, air, river or rail operations

Service Level Quality Assurance Chikka Asia Incorporated

2006 – 2010 Manila, Philippines

·Flight Testing – Ensures the connection of the TELCOS.

·Send out emails between the network provider (Telecommunication) and the Company’s Network Operations Center are always stable when using the applications and services of the company at all times

·Acquire the necessary knowledge about the product application to do necessary testing

·Officer in charge in flight checking

·Prepared reports about flight checking

·Plotting monthly schedule of the team

·Responsible for monitoring daily team attendance

Food attendant Shakey’s IFFSI

2004 – 2006 Manila, Philippines

·Keeping food, beverage and labor costs under control

·Making sure the restaurant looks good and is ready for the day’s trading

·Receiving and checking the quality of goods from suppliers

·Performing clerical and administrative duties to support senior managers

·Estimating general expenses, food costs and leakage

Team Leader Server Pizza Hut

2003 – 2004 Manila, Philippines

·Followed food safety procedure in the preparation of food and beverages

·Arranged drinks and food items with appropriate portions and ingredients

·Replenished foodstuff and beverage supplies to balance levels

·Maintained privacy at all times

·Made suggestions to guests of all menu items

·Operated POS system, entered accurate amounts and totals; provided exact change for all transactions; followed all cash handling procedures

·Ensured food and beverage supplies are appropriately stored and secured


1998 - 2002 Philippine Christian University Manila, Philippines

Bachelor of Science in Business Administration


Birth Date: February 15, 1981

Nationality: Filipino

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