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Customer Service Representative

Quezon City, Philippines
January 09, 2020

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P r o f I l e

Has a passion in customer service. Has been in the customer service industry for 5 years including an experience working abroad. My goal is to promote a helping culture and make life easier / convenient to one another thru excellent quality service.


Mobile no: +63-922-*******

Address: 30 p. Gonzales st., a.bonifacio ave, quezon city, 1115 Age : 27

Birthday: September 20 1992

Height: 5’9”

e x p e r t I s e

• customer care

• sales

• communication skills

• administrative procedures

• building rapport

• adaptability

• team work

o t h e r s k I l l s

• ms office

• research and analytical skills

• adobe photoshop

• call handling

• time management

• integrity

• professionalism


w o r k e x p e r I e n c e



• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.

• Answering client questions about financial plans and strategies and giving financial advice.

• Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.

• Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.

• Preparing or interpreting financial document summaries, investment performance reports and income projections for clients.

• Managing and updating client portfolios.

chicken star

franchise owner (august 2018 – May 2019)

• Implemented efficient business practices, striving for continuous improvement and quality assurance.

• Developed and implemented marketing campaigns and tracked performance metrics.

• Addressed customer service issues and ensured high standards.

• Reviewed franchise performance data, reviewing and adjusting operating procedures as necessary.

• Hired and trained employees and evaluated performance of our employees.

• Supervised daily franchise operations, ensuring compliance with our operating procedures and safety and cleanliness standards.


landmark leisure ; fun city ( dubai, united arab emirates) customer service representative / cashier (july 2016 – july 2018)

• Assists and inform customers on inquiries/ information/ party bookings/ rules and regulations of games and big rides inside the play area.

• Operates machines/ big rides

• Ensures that all safety features, locks, belts, emergency devices are all working thru daily and time-to-time checklists

• Monitor video games, arcade games, ticket payout and card swipers

• Maintains cleanliness of all area including play areas, big rides and counters.

• Attends meeting/ briefing with team and managers and supervisors discussing target sales, store performance, individual performance, problems encountered and solutions

• Assists customers on counters and desk; receiving payments and giving changes and redemption items as cashier

Metropolitan bank and trust company customer service representative

/ bank teller (aug 2013 – june 2016)

• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.

• Complies with bank operations and security procedures by participating in all dual- control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.

• Maintains customer confidence and protects bank operations by keeping information confidential.


E d u c a t I o n a l a t t a I n m e n t

Pamantasan ng lungsod ng maynila

Bachelor of science in social work (june 2009-april 2013) College graduate

Lourdes school of quezon city (june 2005 – april 2009) Highschool graduate

l a n g u a g e s / h o b b I e s a n d I n t e r e s t s

• Fluent in English and Filipino

• music

• Photography and editing

• Digital arts

• Fitness, mma, basketball

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