JULLIAN ANDRE L. GONZALES
P r o f I l e
Has a passion in customer service. Has been in the customer service industry for 5 years including an experience working abroad. My goal is to promote a helping culture and make life easier / convenient to one another thru excellent quality service.
Email: ada861@r.postjobfree.com
Mobile no: +63-922-*******
Address: 30 p. Gonzales st., a.bonifacio ave, quezon city, 1115 Age : 27
Birthday: September 20 1992
Height: 5’9”
e x p e r t I s e
• customer care
• sales
• communication skills
• administrative procedures
• building rapport
• adaptability
• team work
o t h e r s k I l l s
• ms office
• research and analytical skills
• adobe photoshop
• call handling
• time management
• integrity
• professionalism
JULLIAN ANDRE L. GONZALES
w o r k e x p e r I e n c e
PRU LIFE U.K.
FINANCIAL ADVISOR (MAY 2019 – PRESENT)
• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.
• Answering client questions about financial plans and strategies and giving financial advice.
• Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.
• Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.
• Preparing or interpreting financial document summaries, investment performance reports and income projections for clients.
• Managing and updating client portfolios.
chicken star
franchise owner (august 2018 – May 2019)
• Implemented efficient business practices, striving for continuous improvement and quality assurance.
• Developed and implemented marketing campaigns and tracked performance metrics.
• Addressed customer service issues and ensured high standards.
• Reviewed franchise performance data, reviewing and adjusting operating procedures as necessary.
• Hired and trained employees and evaluated performance of our employees.
• Supervised daily franchise operations, ensuring compliance with our operating procedures and safety and cleanliness standards.
JULLIAN ANDRE L. GONZALES
landmark leisure ; fun city ( dubai, united arab emirates) customer service representative / cashier (july 2016 – july 2018)
• Assists and inform customers on inquiries/ information/ party bookings/ rules and regulations of games and big rides inside the play area.
• Operates machines/ big rides
• Ensures that all safety features, locks, belts, emergency devices are all working thru daily and time-to-time checklists
• Monitor video games, arcade games, ticket payout and card swipers
• Maintains cleanliness of all area including play areas, big rides and counters.
• Attends meeting/ briefing with team and managers and supervisors discussing target sales, store performance, individual performance, problems encountered and solutions
• Assists customers on counters and desk; receiving payments and giving changes and redemption items as cashier
Metropolitan bank and trust company customer service representative
/ bank teller (aug 2013 – june 2016)
• Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
• Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
• Complies with bank operations and security procedures by participating in all dual- control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
• Maintains customer confidence and protects bank operations by keeping information confidential.
JULLIAN ANDRE L. GONZALES
E d u c a t I o n a l a t t a I n m e n t
Pamantasan ng lungsod ng maynila
Bachelor of science in social work (june 2009-april 2013) College graduate
Lourdes school of quezon city (june 2005 – april 2009) Highschool graduate
l a n g u a g e s / h o b b I e s a n d I n t e r e s t s
• Fluent in English and Filipino
• music
• Photography and editing
• Digital arts
• Fitness, mma, basketball