Personal Details

Surname : Zondi

First Name : Njabulo Nkosinathi

Date of Birth : 11 November 1986

Residential Address : No 6 Mopane Street

Lindhaven

Roodeport

Nationality : South African

ID Number : 861**********

Contact Number : 078*******

083*******

Gender : Male

Race : Black

Marital status : Single

Health : Excellent

Criminal Record : None

Home Language : Isizulu

Other Languages : English, Xhosa and Sotho

Qualifications

Name of School : Selelekela High School

Year Obtained : 2006

Highest Standard Passed : Grade 12

Subjects : English

: History

: Business Economics

: Geography

: Travel and Tourism

: Zulu

Current Employer

Company name : Road Trip

Position : Call Centre Consultant

Duties & Responsibilities : Control room / Call Centre operator

: Manage client`s expectations – trip management

: Trip bookings capturing on system & Dispatching

Year : 2018 to date

Employment Details

Company name : AA insurance

Position : Call Centre Consultant

Duties & Responsibilities : Attending to client queries;

Data capturing

Year : 2016 to 2017

Employment Details

Company name : ABSA Bank

Position : Call Centre Consultant

Duties & Responsibilities : Daily filing businesses and individual

clients

: Assisting clients with international

transfers

: Customer queries

: Database Capturing

: A maximum 5-8 hours calls taken per day

: Attending to email and telephone queries

: Transferring international payments via

telephone

: Telephone and Email (Foreign Exchange)

Year : from january2009 to November 2012

Employment Details

Company name : Vodacom

Position : Customer Care Consultant

Duties & Responsibilities : Assisting customers with their sim Cards

: Doing sim swaps for Vodacom customers

: Blocking of Stolen Phones

: Making sure that customer

satisfaction is met daily

: Assisting our customers on transferring

both Airtime & Data Bundles

: Teaching our customers how to use technology

: helping customers to open & cancelling of

contract

: Logging of calls for our customers

Year : from 2012 to 2015

Reference

Name / Surname : Lawrence Seemane

Position : Team Leader

Organization : Vodacom

Contact Details : 072 762 357

Name / Surname : Knowledge Zulu

Position : Manager

Organization : ABSA Bank

Contact Details : (011-***-****

Name / Surname : David Molota

Position : Manager

Organization : Road Trip

Contact Details : 060-***-**** or 010-***-****

Competencies: I am a candidate with integrity therefore I am honored to say that my transparency, sensitivity to the needs of others, my ability to adapt to change, working well under pressure and handling any backlog professionally. I am effective in the working environment due to my introverted temperament and confident. I am Njabulo Zondi I am an asset to any company I set my foot in.

Contact this candidate