CHARNIQUE NELSON

O B J E C T I V E

My objective is to achieve excellence and establish myself in my career. I seek to expand and gain further knowledge and to always be an asset. E X P E R I E N C E

Guest Relation Agent Atlantis the Palm Dubai

11/06/2017 – current

• Greeting and welcoming the guest to the resort

• Escorting guests and explaining the activities and Hotel benefits

• Performing concierge services, such as administration and recommendations of attractions within and outside the hotel

• Assisting with Hotel check-ins through Opera (IT system) and assisting with all guest queries

• Assisting with stock take and ensuring all supplies needed are in full quantity and quality

• Corresponding with guests via email and telephone

• Training new employees on a Guest Relation Agents role and responsibilities

• Part-time CPR certified babysitter for kids club consisting of assisting kids club and looking after hotel guest children of all ages.

• Cross trained in the Human Resources department for multiple HR tasks

Insurance Learnership Standard Bank I nsurance

Brokers

01/02/2016 – 28/11/2016

• Assisted with daily call center duties

• Answered all calls and ensured security checks and procedures were followed

• provided feedback to clients and processed documentation

• Assisted and amended existing policies including adding new assets to the policy on Maven (IT system)

• Administration tasks

• Created and prepared various reports

Current Address:

Jumeriah Village

Circle, Atlantis

Management Staff

Accommodation S5

building

Contact number:

+971*********

Email address:

Charniquenelson@

gmail.com

Place of birth:

South Africa,

Johannesburg

Date of birth: 16

February 1997

Charnique Nelson

Page 2

E D U C A T I O N

• High school degree: St.Catherines Convent

• Higher Certificate: FAIS Short Term Insurance

• CPR and First Aid Certificate

S K I L L S & A B I L I T I E S

• Languages:

o English: Fluent

o Afrikaans: Fluent

• IT Skills:

o Microsoft Office (Word, Excel, PowerPoint)

o Opera System

o Maven System

• Driving license in South Africa and Dubai

• Highly adaptable, resilient and open to new ideas

• Excellent relationship-builder with outstanding interpersonal skills

• Dependable and responsible team player committed to excellence and success

• Loyal employee with an excellent work record

R E F E R E N C E

Will be provided upon request

Contact this candidate