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Customer Service Office

Location:
The Bronx, NY, 10451
Salary:
$38,000
Posted:
January 09, 2020

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Resume:

LAKEENYA MARTIN

**** ********** ***, *** **

BRONX, NY 10463

TEL: 347-***-****/347-***-****

EMAIL: ada809@r.postjobfree.com

OBJECTIVE

To obtain a position that will enable me to use the skills I have gained to perform the most effective and efficient job for any company or organization.

EXPERIENCE

THE BRONX DA’s OFFICE

03/2018-PRESENT

COMMUNITY ASSOCIATE:

Submitting arrest paperwork into FTS (file tracking system), expediting cases to be assigned to attorney’s to secure the arrest/arraignment time, generating dummy arrest numbers’s for soon to be captured defendant’s, submitting documents written up by attorney’s to the court through E-arraignment system, reviewing paperwork from BLAP (Bronx local arrest processing/NYPD) to determine what kind of case it is and how it should entered into the system, writing up/submitting supporting depositions for misdemeanor cases to submit to the through arraignment computerized system, creating docketing request forms for a multiple case defendant, educating attorney’s on the use of FTS, directing caller’s with questions to the appropriate department’s and shredding documents.

SHELTERING ARMS CHILDREN AND FAMILY SERVICES

11/2017-05/2018

DATA ENTRY SPECIALIST:

•Corresponding with ACS and outside agencies regarding documents submitted and corrections they require before entering into the system, answering emails, amending submitted reports from corresponding departments, updating document Excel check list, taking minutes at meeting(s), ordering department supplies, Performing E-changes for children moving out the agency or within the agency and making sure every case has proper documents for payment.

3/2015-11/10/2017

FACILITIES OFFICE ASSISTANT:

•Reception, entering/tracking/closing work orders in Fix tracking system, dispatching service calls, scheduling service calls, updating organization directory, greeting clients and visitors, weighing/stamping/delivering mail, typing emails/memos, camera monitoring, telephone switchboard, filing, faxing, xeroxing, answering emails, checking fire panel/updating fire log, logging packages, logging contractor activities and light housekeeping.

VOLUNTEERS OF AMERICA

4/2014-8/2015

FRONT OFFICE SUPERVISOR:

•Reception, greeting visitors, maintaining logbooks, monitor sign-in/medication/package sheets, update work orders, filing, faxing, xeroxing, data entry, mail distribution, grievance/incident reports, digital observation, stocking office supplies and making sure clients follow consistent protocol for maintaining the facility.

ASSOCIATION FOR CASE MANAGEMENT & HOUSING NY, NY

6/2008-9/2013

RECEIVING COORDINATOR:

•Reception, customer service, greeting visitors, logging facility activities, monitoring client medication, food preparation, facility security check, filing faxing, xeroxing, monitoring cash distribution, daily lock down of facility and insurance verification.

HARLEM HOSPITAL NY, NY

3/2005-7/2007

ADMINISTRATIVE CLERK

•Reception, updating excel work sheets, greeting visitors, stocking office supplies, processing mail, filing, faxing, xeroxing, preparing patient charts, customer service, data entry, light housekeeping and preparing cancer information packets.

LAW OFFICE OF SONIN & GENIS BX, NY

2/2003-6/2004

LEGAL RECEPTIONIST

•Reception, updating loose leaf binders, greeting visitors, stocking office supplies, processing mail, preparing check requests/retainers, preparing client status sheets, maintaining office logs, filing faxing, xeroxing, data entry, micro-fiche and finalizing closing statements.

EDUCATION

EUGENIO MARIA DE HOSTOS COMMUNITY COLLEGE BX, NY

9/1997-2/2000

· ASSOCIATES IN APPLIED SCIENCES (PARALEGAL STUDIES)

· DEANS LIST FOR THE ACADEMICS YEARS 1997-1999

MARTIN LUTHER KING JR. HIGH SCHOOL

9/1993-6/1995

· BUSINESS OCCUPATION

COMPUTER SKILLS

•Mac Book Pro PC, Microsoft Word, Basic Excel, Google mail, Microsoft outlook, Micro-fiche, 2-way radios, CNNX (Connections system), Evolv tracking system, FTS (File tracking system) Zolpa records system and all office equipment and types 55 wpm.



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