Anita S. McCarty
To obtain a position with an organization that will enable me to utilize my ability to provide quality customer service and, administrative support.
Dec 2008 – July 2015
Cyprexx Services, LLC St Rose, LA
. Answer incoming calls concerning foreclosed properties
. Dispatch field representatives to properties for clean up and
maintaining of property
. Bill client for completed properties
Complete all daily assigned reports by deadlines provided
Feb 2006 – Nov 2008 TSC, Inc. Ridgeland, MS
Administrative Office Coordinator
Oversee, perform, and manage clerical processes.
Review account receivables and collect past due accounts.
Support sales staff.
Coordinate office meetings.
1999 – November 2003 Toland Enterprises Mandeville, LA.
Handling incoming call traffic and greet public at main entrance.
Process invoicing for items shipped to clients daily.
Handle all special mailings and other task as assigned
Train all new phone operators.
1998 - 1999 Keenan Staffing Covington, LA.
General office duties, to include answering phones, filing, greeting public.
Interviewing prospective employee’s for placement.
Processed all time tickets for hours worked
1997 - 1998 Lincoln Financial Advisors Denver, CO.
Handled all incoming calls from Independent Agents and Brokers.
Provided administrative support for Divisional Managers.
Processed and reviewed all new business applications for group policies to be submitted to corporate office for final underwriting and approval.
1987–1997 Town North National Bank Dallas, TX.
Customer Service Supervisor
Managed Credit Union Support Representatives for all inbound and outbound customer concerns related to credit cards.
Developed performance standards and goals for inbound calls.
Planned and directed weekly meetings to provide training on program enhancements and review goals and expectations.
Provided administrative support to Senior Management Staff.
Organized all department meetings & training for Credit Union.
1982 – 1987 Diebold Inc. Dallas, TX.
Regional Sales Secretary
Provided administrative and clerical support to Regional Managers.
Assisted service department with ordering of ATM machines and parts.
Provided necessary telephone coverage for other departments and switchboard.
1976 – 1982 The Mississippi Bank Jackson, MS.
Insurance Benefits Secretary
Private assistant to Vice President of HR
Liaison between insurance provider and employees.
1973 – 1976 Mutual of Omaha Jackson, MS.
Receptionist and Secretary
Assisted walk in customers with inquiries and payments.
Provided secretarial assistance to management staff.
1969–1972 Council McClure #2 Jackson, MS.
Received two typing awards for speed and accuracy.
Additional Business Courses
American Institute of Banking.
Effective Communication Skills for Women.
Supervisory Skills for Women.
Effective Interviewing and Hiring.
Business Letter Writing.
Basic Computer/Keyboard Training.
Word & Excel Computer Training.
Microsoft E-Mail Usage
Elected by Town North Bank Senior Management to serve on two banking committees.
oHiring quality employees and keeping them motivated.
oBank and Credit Card Training:
Volunteer work with the Elderly