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Customer Service Call Center Representative

Location:
Pearl, MS
Salary:
Open at least 10.p
Posted:
January 05, 2020

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Resume:

*** ********* ******, *****, *******

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Anita S. McCarty

Objective

To obtain a position with an organization that will enable me to utilize my ability to provide quality customer service and, administrative support.

Experience

Dec 2008 – July 2015

Cyprexx Services, LLC St Rose, LA

. Answer incoming calls concerning foreclosed properties

nationwide

. Dispatch field representatives to properties for clean up and

maintaining of property

. Bill client for completed properties

Complete all daily assigned reports by deadlines provided

by manager

Feb 2006 – Nov 2008 TSC, Inc. Ridgeland, MS

Administrative Office Coordinator

Oversee, perform, and manage clerical processes.

Review account receivables and collect past due accounts.

Support sales staff.

Coordinate office meetings.

1999 – November 2003 Toland Enterprises Mandeville, LA.

Lead Receptionist

Handling incoming call traffic and greet public at main entrance.

Process invoicing for items shipped to clients daily.

Handle all special mailings and other task as assigned

Train all new phone operators.

1998 - 1999 Keenan Staffing Covington, LA.

Staffing Coordinator

General office duties, to include answering phones, filing, greeting public.

Interviewing prospective employee’s for placement.

Processed all time tickets for hours worked

1997 - 1998 Lincoln Financial Advisors Denver, CO.

Administrative Coordinator

Handled all incoming calls from Independent Agents and Brokers.

Provided administrative support for Divisional Managers.

Processed and reviewed all new business applications for group policies to be submitted to corporate office for final underwriting and approval.

1987–1997 Town North National Bank Dallas, TX.

Customer Service Supervisor

Managed Credit Union Support Representatives for all inbound and outbound customer concerns related to credit cards.

Developed performance standards and goals for inbound calls.

Planned and directed weekly meetings to provide training on program enhancements and review goals and expectations.

Administrative Assistant

Provided administrative support to Senior Management Staff.

Organized all department meetings & training for Credit Union.

1982 – 1987 Diebold Inc. Dallas, TX.

Regional Sales Secretary

Provided administrative and clerical support to Regional Managers.

Assisted service department with ordering of ATM machines and parts.

Provided necessary telephone coverage for other departments and switchboard.

1976 – 1982 The Mississippi Bank Jackson, MS.

Insurance Benefits Secretary

Private assistant to Vice President of HR

Liaison between insurance provider and employees.

1973 – 1976 Mutual of Omaha Jackson, MS.

Receptionist and Secretary

Assisted walk in customers with inquiries and payments.

Provided secretarial assistance to management staff.

Education

1969–1972 Council McClure #2 Jackson, MS.

Graduated 1972

Received two typing awards for speed and accuracy.

Additional Business Courses

American Institute of Banking.

Interaction Management.

Effective Communication Skills for Women.

Supervisory Skills for Women.

Effective Interviewing and Hiring.

Business Letter Writing.

Basic Computer/Keyboard Training.

Word & Excel Computer Training.

Microsoft E-Mail Usage

Additional Information

Elected by Town North Bank Senior Management to serve on two banking committees.

oHiring quality employees and keeping them motivated.

oBank and Credit Card Training:

Personal Interest

Outside activities

Swimming

Reading

Volunteer work with the Elderly



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