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Manager Customer Service

New York City, NY
January 05, 2020

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Experience of more than 25 years in sales. Developing and planning projects manufacturing, implementation and installation of identification sings, billboards and all related with Outdoor Advertising. Committed to ethics, responsibility and organization. Working in a team to achieve the objectives. Wide knowledge of everything related to LED lighting, Alternative and back Up Energy. Tactfully dealing with complaining customers.

2nd Av. Los Palos Grandes, Res. María, 8 floor, APT 82, Chacao, Caracas – Venezuela 1060

Age: 58

Telephone: 58-041********





Position in the Company

General manager of the company. My responsibility is to carry out negotiations with clients for the contract closure of corporate image projects. Determine the ideal materials in conjunction with customers, for manufacturing with the purpose of saving them for the benefit of all. I have successfully achieved the installation of images for hotels, signs for airlines, car rental companies, etc. We also advise in marketing and everything related with printing an all materials are concerned, for signs, billboards, labeling and microperforated. Commercialization of all products and service related with Outdoor Advertising. Empresa Absa Comercial CA

Octubre de 2013 - Present.

Position in the Company

My role was to manage important accounts of the Company, as well as attracting new customers. As Manager of the area, I achieved the implementation of 60% of the corporate image of Chevrolet Vehicle Dealers, throughout Venezuela (Car Dealers General Motors, Venezuela). The acquisition of new clients, managed to expand the portfolio of clients of the company. During my management in two consecutive years, I was the sales leader. I also developed several campaigns at the national level of Advertising Billboards, for both, private clients and state agencies, closing deals with the owners of the companies and senior officials of the Venezuelan government. Empresa Aficheras Nacionales

Mayo de 2002 – Octubre de 2013

Publicidad Exterior Amplio Conocimientos da


Mayo de 2010 - Presente



Santa María University, Caracas - Venezuela

New Prefessions Institute Senior University Technician (College) Systems Engineer

2002 - 2007

Business Administration

1987 – 1990

Title: Collegue Degree


Ohio Wesleyan University, Delaware, Ohio, USA

Full year course of English and two years of university, Business Administration 1980 – 1983.

Title: N/A

Experienced in Microsoft Office (Word, Excel, PowerPoint) Advanced computer literacy

Experience with vendor, provider and manufacturer communication. Creative and analytical problem solving

Collaborative work, team leadership

Ability to communicate effectively and concisely

Highly adaptable to changes and environments

Fast learner (terms, concepts, and procedures, among others) Researching and gathering information

Cultural sensitivity/awareness

Administrative Principles

Accounting Principles

Vast customer service experience

Spanish (Fluente)

English (Advance)

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