Organisation, leader, research, administration

KRISTINA SOSIC

*******@*****.*** - 075******** – 76 St Domingo Vale, L56RW Liverpool

CUSTOMER SERVICE REPRESENTATIVE

AREAS OF EXPERTISE

Excellent organisational skills - Strategic planning/analysis - Commitment to meet the demands of the business - Team leadership - Solutions advice – Creative and forward thinking – Decision making – Goal setting – Budget control – Attention to detail – PowerPoint - Pro active approach – Multitask – Maintaining stock - Good communication skills - Flexibility to stay calm under pressure

PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

KFC St Johns Shopping Center, Liverpool 2019 – current Team member (cashier/presenting/team leader)

•Organising duties for the front of house while working in a fast paced environment

•Employee of the month three times in six months owing to have been recognised for time management, great team work and the best packer

•Having excellent communication with head office manager (giving me the full responsibility for maintaining the stock and organising daily duties)

Applegreen Petrol Station, Liverpool March – July 2019 Retail assistant

•Stayed under budget constantly

•Upgrading daily sales for 10% by offering extra products

•Reorganising the storage for more space

•Always having enough products before the next delivery (good estimation)

Everton hostel, Liverpool 2018 – 2019 Receptionist (volunteering)

•Managing reservations verbally, over the phone and e-mail with confident manners

•Taking payments, check-in and check-out the guests in a friendly and respectful manners

•Handling enquiries and complaints and responding to guest reviews

Europe travel (self-guided, solo arrangements) 2016 – 2018

Travel agency Contessa, Croatia 2015 – 2014 Travel agent

•Independently leading a group of 75 children and organising daily duties for all the employers

•Cutting 10% of companies money for investments

•Maintaining contact and organising educational entertainment with the city museum and theatre

Hotel Jufenalm, Austria 2012 – 2014 Administrator/Marketing assistant

•Increasing promotional activities which led to a 8% increase in guests in the first three months and 13% in the next six months

•improving the management of official website which led to an rating increase on Booking.com from 8,4 to 9,3

EDUCATION

University od Applied Science Karlovac, Croatia

Bachelor of Economics Graduate 2017

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