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Customer Service Office

Thornhill, ON, Canada
January 05, 2020

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Ellen Dolgansky



• Over 12 years of work experience as the office administrator.

• Office Administration College Diploma.

• Proficient in MS Outlook, Word, Excel and PowerPoint, QuickBooks.

• Ability to effectively multi-task in a high-pressure environment.

• Customer service and organizational skills including organizing and managing the team of 3 to 10 people.

• Fluently in the Russian language

• Professionally speak the Hebrew language

Work Experience

Customer service and sales

Laura clothing store

Office Administrator

Shoes R US and Medical Supplies (Royal Shoes and Medical Supplies), Vaughan 2004-2017

• Coordinate office activities and operations to secure efficiency and compliance with company policies

• Supervise administrative staff and divide responsibilities to ensure performance

• Manage agendas/travel arrangements/appointments etc. for the upper management

• Manage phone calls and correspondence (e-mail, letters, packages etc.)

• Support budgeting and bookkeeping procedures

• Create and update records and databases with personnel, financial and other data

• Track stocks of office supplies and place orders when necessary

• Submit timely reports and prepare presentations/proposals as assigned

• Assist colleagues whenever necessary

Insurance broker assistant 2018 –present

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Providing communication between Insurance Company’s and clients

Arranging appointments

Preparing supporting documents

Customer support

Organizing and creating files

Support budgeting and bookkeeping procedures


Progressive Training College, Toronto, Ontario 2017

Office Administration Diploma

Radio Technology College, N. Novgorod, Russia Radio Technology Diploma

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