A dynamic applicant who uses wit, critical thinking skills creativity and team work to accomplish satisfying performance and renders appropriate services to the valued clients and an effective communicator with the ability to cope up with the demands of the company.
Disciplined, ambitious, individual recognized for flexibility and responsibility, seeking a challenging position requiring proven ability in the field of customer services.
Date of Birth: 01/05/1984
Marital status: Single
Visa status: Employment visa
2008-2009 Sousse, Tunisia University of Touristic Study
2006-2008 Higher Technological University Studies
ISET (Kasr Hlal) Trading Technical
2005-2006 Baccalaureate degree in Economics and Management
Secondary School Okba,Kairouan.Tunisia
-I possess a good communication and writing skills.
-Microsoft Windows, Word, Excel, I know basic Computer internet browsing.
-Enjoy working with details and completing assignments accurately on time.
-A hard worker who is easier to learn.
-Accept directions easily and willing to invest time and effort to complete certain responsibilities.
-Have a good moral and ethical standard.
-Ability to learn new tasks quickly.
-Ability to handle pressure and responsibilities.
-Positive attitude and positive reinforcement.
July 2015 to March 2018
Health Service Coordinator
At Dr. Sulaiman Al Habib Hospital
Location: Dubai, UAE
Working knowledge of healthcare insurance
Greet patients and guests in the Reception counter and assists them according to the needs and refer them to service area as requested.
Register patient data in the computer and open files for new patients on the basis of information provided in the Patient Information form.
Issue PIN card for new or old patients, as required.
Register and fixes prior appointments of patients with the doctors either online or through telephone.
Provide receipt and collects payment and refer patient to the next area of service.
Provide information to customers as to prices, facilities, doctors and visiting professors program.
Distribute patients to clinic doctors ensuring there is no overloading and taking into consideration patient’s request for a specific doctor.
Handle cash payments and deposit it to the designated Cashier before the end of every shift.
Documents all transactions and summarizes with accuracy daily cash receipts and receipt cancellations.
Report to Supervisor any incident or requirement needing immediate assistance without leaving the Reception Area.
Performs other duties as may be delegated by the Receptionist’s Supervisor/Dept Head.
July 2014 till June 2015
Guest Services Agent
City seasons Hotel
May 2013 till May 2014
Call Center Agent
Kairouan - Tunisia
English: Excellent speaking and well writing.
French: Excellent speaking and well writing.
Arabic: Mother Tongue.
Traveling, Reading, Swimming, Camping
Available upon request.