Technical support Assistant for industry leading estate agent software, content management system (CMS) used to add, update and remove content provided from estate agents.
Technical support, Homeflow
13 November 2017 - present
Belvoir, Northwood, Marsh & Parsons, Paramount Properties. Stags Estate agents, Jackson Stop, Leaders, Seymours.
JIRA, Github, Bitbucket, Freshdesk, Homeflow CMS, Slack intergrated.
●Set-up and configuration of your website, including amendment of templates, logos, colours, fonts, etc
●Uploading of business information, branch contacts and staff account details
●Creation of staff profiles for publishing on sites, and social media linking
●Uploading of property details
●Creation of inbound feeds from your agency software to populate your Homeflow system, or outbound property feeds
●Analysis of phone and email enquiries that are reported in your admin system
●General trouble-shooting, opportunities
●Answer incoming phone calls/emails regarding service related inquiries to troubleshoot web based applications
●Document, track and monitor problems to ensure resolution in a timely manner, ensuring tasks are set to the appropriate priority levels
●Maintain in-depth customer management to retain customers and increase customer satisfaction
●Maintain current knowledge of industry trends, concepts, practices and procedures and potential impact on the business
●Respond to enquiries to provide technical assistance and support
●Any other duties as appropriately assigned by management
Administration Officer, British Heart Foundation
October 2012 – November 2012 (Voluntary job)
●Adding new customers to the database and regular maintaining ensuring all information is correct
●Stock checks on items identifying quantity and price and removing any products that have been sold or removed due to faults
●Dealing with customer enquiries (telephone and face to face)
●Checking for any written off items
●Setting up products in display windows.
General Assistant, Internet Dreams (ID)
1st September – 14 September 2011 (work experience only)
●Accounting procedures – ensuring all cheques for company are all deposited
●General administration – sorting and sending of post, stationery and running of general duties.
BSc (Hons) Information Technology (IT)
Classification: Second Class [First Division] (2.1)
●Able to work independently
●Good communication skills which allow me to work with people at different levels
●Excellent time management
●Qualified in ITQ: Word, Excel, PowerPoint, Access and Publisher
●Graphic Design skills: Adobe Photoshop & Gimp 2.