Edgardo P Dela Cruz

**** ********** ****** ***** ****

092*-*******

Employment Background

Maybank Philippines Inc ( 2012 to 2018)

Branch Head – Legaspi Towers Center

Overseeing and managing the branch day to day activities

Establishing rapport to existing branch clients, specifically the valued ones to increase banking relationship

Sales and Marketing of bank products and services to increase branch client base

Maybank Philippines Inc ( 2010 to 2012 )

Senior Sales Executive

Sales and Marketing of bank products and services to increase bank’s client base

Represent the bank on various sales activities and roadshows

Standard Chartered Bank ( 2008 to 2010 )

Contact Center Officer

Handling of bank’s premiere clients concerns and queries over the phone

Cross selling of bank products and services

Citigroup Business Process Solutions ( 2005 to 2008 )

Retention officer

Handling credit card concern for Citibank Australia clients

Negotiating with card holders to ensure that they don’t cancel their credit card

Cross selling of other Citibank credit card services

Nissan North EDSA ( 2002 to 2005 )

Sale Professiobal

Sales and marketing of Nissan vehicles

Cross sell other Nissan services

Aftersales

Educational Background

Adamson University

Bachelor of Science in Commerce major in Business Management

1992 to 1996

Kalookan High School

1988 to 1992

Kalookan Elementary School

1982 to 1988

Trainings and Seminars

Cash Management Solutions

Consumer Loan Products and Services

Bank Deposit and Investment Products

Sales and Marketing 101

Customer Service training

Client relationship seminar

Negotiation training and seminar

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