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Quality Safety

Oshawa, ON, Canada
January 05, 2020

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Susan Davis

C: 905-***-****


Talented Production Supervisor with over 30 years of experience in production and quality manufacturing. Focused on quality of materials and finished products, as well as accomplishing challenging business objectives. Adaptable and responsive leader with a

decisive and detail-oriented mindset.

Exceptional communication, problem solving and leadership skills. Knowledgeable about equipment operation, quality standards and safety hazards.


Production targets

Quality assurance

Compliance understanding

Production line management

Timely safety audits

Quality assurance training

Quality inspection

Root cause analysis

Manufacturing management

Strong leadership abilities

Assembly line production

ISO certified

Production procedures

Exceptional organizational skills

Microsoft applications skills

Extremely quick learner

Payroll / Timekeeping


Communication skills




Decision making

Process improvement

Production control



General Motors of Canada

Production Supervisor 1989-Present

Evaluated incoming materials for quality and amounts ordered

Kept work environments safe and efficient at all times

Established clear priorities and production quality standards

Investigated and implement ideas for quality improvement, increased productivity and cost reduction

Championed quality initiatives

Managed documentation of training, production procedures and work instructions

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules

Recommended and executed quality improvements for production and product quality.

Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets

Created and updated department work instructions and reports on a regular basis

Addressed all personnel issues promptly and professionally

Drove daily production activities with effective communication and leadership

Susan Davis Page 2

Directed improvements in safety, product quality, service and cost efficiency

Met aggressive production and safety goals while minimizing equipment downtime

Managed product quality to guarantee compliance with quality policies, procedures and systems

Escalated safety and quality issues and initiated remedial actions promptly

Conducted monthly safety talks in a group setting

Supervised approximately 40 unionized employees while achieving daily production metrics

Performed annual performance evaluations which included development plans for each employee; provided coaching, training and feedback

Planned, directed, coordinated and assigned manpower to meet aggressive production schedules

Maintain and enforced a safe and clean work environment maintaining safety and quality standards

Ensured all safety policies were observed and followed

Tracked and recorded all downtime

Enabled proper utilization of resources, reducing scrap

Trained, developed and counseled employees to develop a high performing team

Encouraged employees to submit ideas for excellence with problem solving initiatives

Rewarding and disciplining employees

Actively suggested operational improvements to enhance quality

Develop and implement of practical continuous improvement processes

Resolution of critical issues in a timely fashion

Managing and improving production processes to enhance quality and maintain efficiency

Identify problems and bottlenecks in the production process

Directly supervising hourly production

Addressing employee complaints and resolving any problem

Tracking staff absenteeism and time keeping

Good working knowledge of operations, quality standards, policies and procedures

Maintain a high level of moral and teamwork on the production floor through frequent communication

Strong computer skills, with working knowledge of factory systems

Maintain professional and technical knowledge necessary for quality output and team results

Highly organized with excellent ability to manage my own and others time


Business Leadership Diploma, Durham College (President’s honour roll)

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