* – Lawrence R. Dungca
Lawrence R. Dungca
Contact no. +974********
Email address: email@example.com
Visa status: Employment Visa - with NOC
To build a strong and challenging work experience and be part of a highly competitive company given the opportunity to a qualified position with efficiency and potential for advancement. SUMMARY
Bachelor’s Degree in Computer Science, Angeles University Foundation
Proficiency in Microsoft Outlook, Word, Excel & ERP Navision
Knowledgeable of inventories & document control
Goal-oriented and inclined to be trained, capable of working under pressure
Excellent telephone presence and effective interpersonal skills
Problem solving skills, Time Management skills & Customer service oriented
Analytical, Organizational & Planning Skills
Total work experience of 20 years in Retail & Customer Service, Logistics (Phils, UAE & Qatar)
With UAE & Qatar Driving License
RELEVANT WORK EXPERIENCE
DOLPHIL INTERNATIONAL CO. – Doha, Qatar Sept. 2018 – present Purchasing and Distribution Supervisor
Oversee the storage and distribution of goods.
Establish good relationship with the vendor and also with 15 suppliers
Ensure to handle pricing negotiations lowest cost of goods, services from supplier and scheduling the delivery to the client.
Evaluate and verifies all quotes and coordinate with supplier the received to items ordered; resolves shipments in error
Manage all supplier contracts and assist to administer best pricing strategies for all purchase materials and suppliers.
Develop and initiate monthly reports having required project timelines, corporate metrics and productivity measurements
RAND GLOBAL INTEGRATE LOGISTICS – Doha, Qatar Feb 2016 – Sept. 2018 Relocation & Distribution Supervisor
Responsible for budget allocation, purchase order, develop the process and guidelines for the logistics department
Supervise and coordinate activities in distribution, relocation, packaging materials for the shipment
Ensure warehouse or transport must implement health and safety standards, motivate and train staff, set achievable objectives and manage team projects
Plan and manage the movement of freight and coordinate with suppliers and distributers to ensure smooth transition.
Manage consisting of reconciling and maintaining of finished goods inventory
Track and monitor work assignments of KPI reports and daily deliveries 2 – Lawrence R. Dungca
HAMAD & MOHAMAD AL-FUTTAIM IKEA – Doha, Qatar Oct 2012 – Oct 2015 The Largest Home Furnishing Store in Qatar and IKEA is the World’s Largest Home Furnishing Store Senior/Supervisor Customer Service
Home Delivery Department & Check-out & Exchange & Refund
Duty Manager – ensure the store is ready, we have enough staff per department to serve the customers and also proper hand over report for the next in line Duty Manager.
Oversee the operation of the department with over 112 co-worker
Provide monthly meeting with the co-workers, department performance, concerns of the staff and support them for their annual performance development review and Internal Audit.
Prepare monthly and yearly KPI report, number of bookings, average 2.8 deliveries per day, monitoring the lead time of 5 days and resolved customer complaint 96%
Prepare the staff roster in the system using Navision, ensure to reduce overtime for payroll by proper scheduling.
Ensure to handle 2700 pallets in warehousing per month for the HUB project. IKEA – AL-FUTTAIM Co. LLC – Dubai, UAE Oct 2006 – Oct 2012 The Largest Home Furnishing Store in UAE and IKEA is the World’s Largest Home Furnishing Store Team Leader - Customer Service Assistant
Loading Bay/Back office/ After Sales and Front Desk
Handle the enquiries, delivery booking and complaints of the customers and entering customer information into a computer database (using a Microsoft Navision system)
Train new staff with SOP’s Customer Service Department in Home Delivery Front desk, Back Office, Loading bay, After Sale, Merchandise pick up and exchange and refunds TRAINING & SEMINARS ATTENDED
Understanding the IKEA Concept – Oct 30, 31 & Nov 1, 2006
Basic First Aid – February 14, 2007
Emergency Life Support – February 14, 2007
Manual Handling Programmed – March 25, 2007
Customer Service - Living the IKEA service – April 15 & 16, 2007
Navision Training for Home Delivery & Ex-Change Return – May 2007
Work and Life Balance – May 15 2008
Professional Training Techniques - March 17&18 2009
Habits of effective Management – June 15 2009
Learning to Lead – January 25 & 26 2010
Customers Service Mindset – July 25 & 26 2011
Evolving Supervisor 19 & 26 Feb 2012
Running Effective Meetings – 22 Feb 2012
Recognition of Exceptional Service – April 2007
Recognition towards Excellent Customer Service – July 2007
Recognition for Excellent Performance in Home Delivery
– August 2007
Recognition for valuable contribution to Winning Ideas – July 2011
Recognition for Employee of the month – September
Appreciation Award – May 2013
Human Resources certificate of Recognition – March 2014 Exceptional Effort Award – March 2014
Available upon request.