CORE SKILLS SUMMARY

Sectors

-Oil & Gas

-Energy, Water Treatment

-Construction

-Hospitality

-Textile Industry / Fashion Industry

-Distribution

-Advertising

-Hospitality

Human Resources Management

-Team management

-Coaching & mentoring

-HR policies and procedures writing and development

-Manpower planning

-Talent acquisition / Recruitment

-Employee relationships management

-Performance management

-Training and development

-Compensation & benefits

-Payroll

-Personnel administration & logistics

Operational Management

-Strategic and operational management

-Business analysis

-Operational excellence

-Processes optimization

-Procedures & policies writing, development & improvement, technical writing

-Definition & implementation of KPIs

- Quality Management

-Financial management (planning, budgeting, P&L review)

Marketing & Business Development

-Business Development & Marketing

-Key Accounts management

-Sales Personnel management

-Contracts negotiation

-Public relations

-Marketing Research and benchmarking

-Direct sales, cold calling, telemarketing, marketing tools and events

PROFESSIONAL EXPERIENCE

RAWAND HOTEL (new brand name) July 2018 - Present

5* Stars Independent Hotel

Hotel Manager, Doha, QATAR

Currently acting as Owner’s Representative to carry on the maintenance, upgrading and modification works required prior to the re-opening of this existing hotel recently purchased by a new owner, and preparing for the future operations.

Follow-up on maintenance works performed by the contractor in view of obtaining Civil Defence approval

Collaborate with Owner’s Team, Contractor and Interior Design Company for the upgrading of the hotel

Work on the re-branding the hotel

Plan and budget future operations

Establish Staffing Plan and identify manpower resources, define recruitment strategy

Pre-Interview potential candidates for senior / key positions

Identify potential suppliers for all kind of equipment, services, material and supplies

Establish Sales & Marketing strategy (market study, hotel’s image and positioning, pricing, distribution channels, social media strategy)

Assess current property management system and investigate on alternative solutions for efficiency and cost saving purpose

Main achievements

Established a complete Business Plan for the hotel including Marketing Plan, Sales Forecasts, Human Resources Strategy and Staffing Plan, Operational and Financial schemes

Identified 50 suppliers for the hotel operations

Initiated contacts with various partners for the future promotion of the hotel, including tourism sector actors

SIX CONSTRUCT LTD 2011 – 2018

Civil Works and Construction Company

HR & Administration Manager, Doha, QATAR

Manage the HR and Administration Department for the Qatar branch (managing 20 staff, total workforce 2,500 including Group Expatriates, Senior Local Staff, General Staff, and Non-Skilled Workers)

Personnel Administration

Manage directly a Team of 8 Officers (and total 20 people) dealing with:

oimmigration / visa

otransportation / vehicles fleet management

oaccommodation (individual, shared or camp based)

oleave & travel management for Employees and Visitors

omobilization and demobilization, internal transfers

opersonal files and database management

ohealth management and medical insurance

Define and monitor Department Budget

Supervise operational cost reports and issue Management Reports (weekly, monthly and yearly)

Analyze, develop and apply Group policies and procedures

Define and implement KPIs where applicable

Manage mob / demob and internal transfers

Negotiate contacts with services providers (airlines, travel agent, car rental agents,..)

Prepare for and participate in all Audits (Internal Audits, Welfare Audits from the Supreme Committee)

Lead 4 PROs, and have direct contact with sponsors, government and legal authorities

Prepare for the integration into a new ERP

Human Resources Management

Be the main point of contact for all Expatriates and for the Management regarding HR matters

Request, validate and send various Reports related to HR activities and Manpower

Participate in the Management Meetings in Middle East Headquarters along with all Projects and Department Managers, every 2 months

Generate manpower planning reports to keep the adequate workforce in line with Projects requirements, in liaison with the Site Managers and Operations Manager

Write and develop HR policies and procedures for the Middle East region

Lead appraisals process, deal with salary increment requests, change of designation requests

Perform disciplinary actions (warnings, interview, demobilization) as and when required

Supervise local recruitments, proceed with interviews and selection for key positions

Manage employment offers and contracts

Coordinate with Middle East Headquarters for the recruitment requirements

Coordinate with Middle East and Belgium Headquarters for the implementation of training programs

Supervise relocation services, coordinate shipments of personal effects

Participate in induction meetings, suggest updates to the Welcome Book

Manage Payroll activities

Visit working sites on monthly basis to facilitate contacts and build a good rapport with Employees

Main achievements

Successfully implemented new HR database (Microsoft AX) in preparation to ERP integration

Influenced the rewriting and development of Group HR Policies for the Middle East region

Led the recruitment and staffing of an important project in Saudi Arabia, from Qatar, in coordination with KSA Management and Belgium based HR services (30 positions filled within 3 months time)

Improved the general operational and cost reporting to Management by simplifying, systemizing existing reports, and creating new formats – with KPIs when applicable

Temporarily managed the Bahrain Branch (5 months) in parallel with Qatar

Restructured the Department to support the operational and management requirements with more efficiency, better adequacy and control

MPH Group 2006 – 2010

Technical Services & Manpower Provider for the

Oil & Gas, Water Treatment & Construction industries

Operations Manager (including HR Management & Business Development), Doha, QATAR

Managing the MPH Branch in Qatar (11 staff, 115 consultants)

Operations Management

Initiate long-term planning, including a constant aim at operational excellence

Manage the Doha office and Qatar branch

Develop and implement organizational strategies, policies and practices

Lead the organization, make decisions to reinforce the operational effectiveness

Manage the Financial planning and P&L control

Ensure compliance with Group policies, procedures and standards

Supervise PRO activities, administration and logistics (accommodation, transportation, visas, travels) of personnel

Commercial Management and Business Development

Maintain and develop the current level of sales while generating business developments

Build trust-based and long term relationships with the Group’s clients

Ensure profitability, on time delivery and customer satisfaction

Build, negotiate and use customize contract terms and conditions

Develop marketing tools and strategy

Represent MPH Group worldwide upon request (missions to Venezuela, Peru, Kazakhstan, Korea, USA)

Manage PR events such as networking receptions, participation to conferences or exhibitions, sponsoring activities (sports) with associated media coverage

Identify, follow and analyze clients requirements

Lead commercial proposals, post bid activities, client presentations and negotiations through to contract award and signature

Maintain client relationships throughout and after the performance of the contract

Human Resources Management

Develop and maintain HR policies and procedures

Create Performance Management tools

Conduct Staff appraisals twice a year, evaluate training needs

Create compensation and benefits system

Manage staff offer letters and employment contracts

Monitor Consultants’ contracts (renewals, development & administration)

Recruit, select and hire local Staff

Manage Consultants’ integration, follow-up on assignments, issue warning or dismissal letters when needed, case management…

Maintain close relationships with contracted personnel (Consultants) and visit them on site (Ras Laffan, Messaieed) on a weekly basis

Main achievements

Tripled the number of Engineers working for Qatar branch (and Turnover x2.5) in 3 years

Diversified Clients’ Portfolio (from Oil & Gas only to Power Generation, Energy, Environment, Construction & Civil Works) and broadened the services offer by developing the direct hire/head hunting approach

Developed working practices & procedures to reach excellent quality of services

Bellême ICE (Kappa ICE Group) 2001 – 2006

Independent consulting group specializing in project management

Global and Key Accounts Manager (Oil & Gas accounts), Paris, FRANCE

Promote and implement consulting and technical assistance services and solutions in engineering and construction for international industrial major accounts in the fields of oil & gas, energy, chemistry & environment, in France and abroad (South America, United States, Asia, Africa)

Prospect and search for new markets, take care of competition and business information and benchmarking

Source, select, interview, negotiate with consultants / candidates

Write Policies and Procedures to improve the HR Management processes

Perform Commercial representation and recruitment on international fairs

Respond to the invitations to tender and follow-up on business generated

Monitor Quality for the commercial process of the company

Main achievements

Sales turnover carried out = 3.5 M€ (2005)

Opened 15 new Client Accounts with significant activity for the Group

Carried out Quality Certification Process for the Sales Department

Grew Turnover by 30% while maintaining profits

Developed working practices & procedures to reach excellent quality of services

ETEXX.COM 2000 – 2001

E-business solutions and virtual Internet exhibition fair for textile industry

International Sales & Marketing Officer, Nice, FRANCE

Lead the telemarketing team (5 people)

Prospect, develop potential customers database, negotiate deals on the GB-Scandinavia zone

Drive commercial action and participate in the professional fairs and exhibitions

Analyse and simplify the commercial processes and tools (project management)

Main achievements

Qualified 300 potential clients in the Company’s database

Increased customer’s online registration by 50%, and the use of online samples ordering by 30%

Developed 2 major accounts for the e-business solution testing

SEPHORA 1998-1999

Distribution of cosmetics and perfumery

Marketing Officer – International Development Strategy (internship), Orleans, FRANCE

Working directly for the Managing Director (8 months)

Research for new implementations and markets for the development of the chain in Europe

Make strategic recommendations for the development on the German, Portuguese and British markets

Followed In house Training: sales, ray management, merchandising, cashier management, etc...

Main achievements

Delivered market researches on time and several Sephora shops were successfully implemented in the recommended areas

Developed the basic project and Marketing Plan of the on-line selling website for the Group

APACHE CONSEIL 1997

Advertisement & Communication Agency

Marketing Research Officer (internship), Cran-Gevrier, FRANCE

Analyze and comment media campaigns results for distribution sector in order to present a report to the Clients (supermarkets, distribution stores)

Conduct market study for beverages in France, and look for communication orientations

Conduct various market researches to be presented internally to the Staff weekly meeting

Conduct qualitative research and make recommendations for a communication campaign for a French district

Achievements

Delivered all market researches on time

Successfully presented research results to the Creation / Marketing Team

Developed a communication plan for a beverage company

TECHNOCEAN 1995

Wholesale distribution of jewels

Sales Representative – Direct Sales (internship), Cran-Gevrier, FRANCE

Working directly for the Managing Director (3 months)

Commercial development with Work's councils on the sector of Annecy and its agglomeration

Main achievements

Increased turnover by 30%

EDUCATION

DIPLOMAS Master Degree in Management (International Business)

ESC-CERAM (Business School), Sophia Antipolis, France, 2000

including 8 months internship and 6 months abroad in Spain

Technical University Diploma (DUT) (Sales & Marketing Techniques)

IUT, Annecy-le-Vieux, France, 1996

LANGUAGES French (mother tongue), English & Spanish (fluent), Arabic (elementary)

COMPUTER SKILLS Word, Excel, PowerPoint, Access, Outlook, Internet Explorer, Trello

TRAINING Talking Presentations (2007), M Attack, Dubai

Negotiation Master Class, The Institute of Sales & Marketing (2008) Dubai

Anne DIDIERLAURENT

HR & Operational Manager with total 18 years’ experience (13 years in Middle East), French

+974-****-**-**

ada7om@r.postjobfree.com

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