Robert Hand

*** ****** ****, *** ****, NC *****

419-***-****

ada7lj@r.postjobfree.com

Summary

Goal driven and dedicated professional with over 7 years of Systems Administration experience. Expert understanding in a wide variety of IT concentrations including server administration, virtualization, networking, cybersecurity, and storage solutions. Works well under pressure using problem solving skills, attention to detail, and experience to meet any deadline currently in place. Can work effectively both individually and in a team as required to complete the necessary tasks. Possesses a Bachelor’s Degree in Information Technology and a CompTIA Security+ Certification.

Skills

Bachelor’s Degree

Security+ Certification

Windows, MAC and Linux proficiency

Problem solving skills

LAN/WAN configuration and troubleshooting

Patient

Cisco/Brocade switch and router configuration

Reliable

Palo Alto firewall configuration

Organized

SAN/NAS configuration

Oral and written Communication

Perform system backups and recovery

Multi-tasking

Infrastructure planning, development, and implementation

Customer service

Server virtualization using VMware and Hyper-V

Time Management

Perform OS installation and patching

Takes Initiative

Provide Support and Administration for Windows/Linux Server Environment

Demonstrates sound judgement

Computer hardware installation and repair

Detail-oriented

Configure WDS server for OS deployment

Leadership

Established RAID configurations to promote data redundancy

Adaptability

Experience

12/2018 to 01/2020

Disaster Recovery Lead/Senior Project Manager

The Select Group/Perspecta – Camp Lejeune, NC

Provides technical advice to project management staff

Provides technical guidance to the technical staff

Assists the Enterprise Architect with developing the enterprise design

Provides technical briefings to senior management, project level management, technical staff and the government when required

Create required technical documentation to include technical diagrams

Write the DR plan to establish how the failover to the disaster recovery site will occur in the event of a disaster

Train the technical staff on their primary functions as well as cross train them in secondary functions

Educate project management staff on technical matters when required

Configure HPE c7000 blade enclosures

Configure Virtual Connect to provide HPE BL460 G9 blade servers with network connectivity on the appropriate VLANs

Configure HPE SN6000 SAN switches to provide FC SAN storage to the appropriate devices

Configure HPE 3Par 7400 series storage array and allocated storage to the appropriate devices

Configure HPE 6500 StoreOnce storage to provide a backup destination for servers

Configure HPE MSL 6480 Tape library to support system backups to tape

Configure Veritas NetBackup to provide full, incremental, and differential backups

Configure Palo Alto PA 5050 firewall for layer 3 routing and layer 7 packet inspection

Configure Brocade ICX 7750, VDX 8770, and VDX 6740 switches

Replace SD cards and rebuild ESXi Host servers

Perform Firmware upgrades on servers and networking equipment

Configure roaming profiles to allow the same profile to follow the administrators to any computer being logged into

Configure the domain controllers with group policies (GPOs) to replicate essential settings across all clients and servers in accordance with business requirements

Create primary and secondary domain controllers to provide essential domain functions

Create and manage users, groups, objects, roles and permissions in Active Directory

Configure DNS to provide IP to hostname resolution

Configure SQL servers to provide the back-end databases for SharePoint and BMC Remedy

Create and Manage VMs in vSphere

Install and configure Windows and Linux servers

Configure NTP server to sync time across the domain

Troubleshoot and repair network, hardware, and software related issues

Configure aggregated links to provide extended bandwidth and load balancing capabilities to servers

Configure virtual private network (VPN) to securely access company network from remote location

11/2017 to 12/2018

Systems Administrator

MIL Corporation – MCAS Cherry Point, NC

Built and managed virtual server infrastructure using Hyper-V

Installed and configured Windows Server 2012 and Windows Server 2016

Built, maintained and deployed images for each model of PC by leveraging Microsoft Deployment Toolkit (MDT)

Configured Dell M1000e enclosure and associated blade servers

Used PDQ inventory to manage a database of assets

Utilized ManageEngine Desktop Central to maintain asset inventory, remotely managed machines and deployed the appropriate patches

Used Assured Compliance Assessment Solutions (ACAS) SecurityCenter to scan assets for vulnerabilities

Created and managed users, groups, objects, roles and permissions in Active Directory

Configured the domain controllers with group policies (GPOs) to replicate essential settings across all clients and servers in accordance with business requirements

Configured and manage Windows Service Update Server (WSUS) to provide updates to all clients and servers

Implemented Windows Deployment Service (WDS) to improve efficiency of deploying images

Wrote PowerShell and batch scripts to automate tasks

Implemented backup and recovery solutions using NetVault Backup to include backups to tape and to remote storage devices

Configured failover clusters to allow virtual servers to automatically migrate between servers in the event of unexpected server failure

Regularly monitored and tested failover clusters to ensure servers remain online and the failover capability continues to function properly

Configured and utilized iDRACs to remotely operate servers

Performed regular patching and maintenance on over 80 servers across three separate domains to ensure the optimal performance of the IT infrastructure

Configured a testing environment to facilitate the testing and implementation of new IT concepts before integrating into a production environment

Created project plans using Microsoft Project to divide up tasks and track progress towards completion

Configured and managed Microsoft SQL servers to provide backend databases for applications

Provided enterprise-level support using system diagnostics tools which provide extensive troubleshooting capabilities and early detection of potential issues

Monitored Dell StorageManager to ensure compellent storage remained online enabling users to access network storage

Troubleshot server issues and replaced the necessary hardware components

Diagnosed and recovered failed systems utilizing available tools, troubleshooting techniques, and backups to return systems to a functioning state

Performed data migration using Quest Secure Copy

Established a high availability infrastructure leveraging an active-passive approach to ensure consistent data availability in the event of a system failure

Provided advice, guidance, conducted analysis, and recommended resolution on a wide range and variety of complex IT issues

Used remote desktop services to provide remote support to clients to assist with troubleshooting various issues

Configured Storage Area Network (SAN) to provide network storage to all users across the domain

Configured Microsoft System Center Configuration Manager (SCCM) to provide operating system deployment and patch management functionality

Configured terminal services/RDS to allow remote administration of server infrastructure

Configured IIS in conjunction with SharePoint to provide access to intranet web services for sharing data throughout the enterprise

09/2017 to 11/2017

Systems Analyst

RTL-Networks – Camp Lejeune, NC

Built IT infrastructure allowing users to perform essential tasks

Used TeraTerm to configure Switches to provide communication between all devices in the system

Configured NetApp Filer to provide the network storage required for all users

Configured ESXI Host Servers to provide access to virtual machines

Developed server virtualization with VMWare to limit the amount of physical servers required

Configured VSphere to allow all virtual machines to be managed from one location

Configured and utilized VMotion to allow the virtual machines to be migrated between hosts

Developed and utilized VMWare vCenter to manage virtual infrastructure

Configured primary and secondary domain controllers equipped to provide DHCP and DNS services

Configured Log Server to automatically collect event logs from every server

Configured Backup and Restore Server to perform automatic backups on every server which could be restored at any time

Configured Print Server to provide printing services to all users with access to the system

Configured Chat Server providing users with text-based communication using the Transverse chat client

Configured SharePoint Server providing users with access to networked resources stored on SharePoint Website

Created RAID configurations to enforce data redundancy

Monitored, maintained, configured, and supported a large, complex integrated infrastructure of systems

Installed server upgrades regularly to ensure the maximum level of security and performance

09/2016 to 09/2017

Information Technology Specialist

Marathon TS/DXC Technology – MCAS Cherry Point, NC

Troubleshot and repaired computer systems and printers

Reimaged computers using deployment server and deliver to user’s desk as requested

Provided customer support by providing formal/informal training and assisting customer with basic troubleshooting steps over the phone and remotely accessing asset using Remote Desktop Protocol (RDP) if necessary

Used the ticket management system HP ServiceManager to keep track of trouble tickets submitted by customers, responded to requests for service and successfully performed repairs before closing the appropriate tickets

Escalated trouble tickets that were out of the scope allowed by the permissions granted at my level

Support local and remote users in Windows 7 and Windows 10

Configured printing and scanning capabilities on multi-function devices before deploying devices to customers

Installed and upgraded required software as necessary according to system requirements

When required, ordered Commercial Off-The-Shelf (COTS) hardware to replace failed components in both desktop and laptop computer systems

Installed and configured Video Teleconferencing Systems (VTC) to support communications between organizations for mission critical meetings

Evaluated systems and took the appropriate steps to ensure security requirement were met

09/2012 – 09/2016

Tactical Data Systems Administrator

United States Marine Corps – MCAS Cherry Point, NC

Set up and maintained the network infrastructure to provide support for the mission of the United States Marine Corps

Set up and configured a chat server using OpenFire Server with the Transverse Chat client to provide communication between clients connected to System

Used network, resource, and performance monitoring tools such as WireShark, and SolarWinds resource and performance monitor to maintain a high performing system

Used time management skills to effectively design and implement the architecture of IT Systems to meet specified deadlines

Utilized network equipment and tools to establish Local Area Networks (LAN) and Wide Area Networks (WAN) to provide connectivity between IT Systems by configuring routers and switches using Putty, TeraTerm, and HyperTerminal

Utilized systems administration methods and procedures to ensure the security/integrity of IT systems by configuring firewalls, antivirus software, Demilitarized Zone (DMZ), Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS) to protect the system against computer viruses, hackers, and denial-of-service attacks

Used Windows Deployment Services (WDS) to re-image servers and laptops to meet operational requirements

Maintained and troubleshot the Windows Server 2008 and 2012 operating systems

Operate the Red Hat Linux operating system to provide services to other servers on the network

Configured Dynamic Host Configuration Protocol (DHCP) to provide the clients with IP addresses dynamically

Configured Domain Name System (DNS) to allow host name to IP address and IP address to hostname resolution

Provided technical support necessary to ensure continuous client operation

Took inventory of all assets on the network and maintained a database in Microsoft Access

Utilized Visio to create and maintain building diagrams including all assets located in the building and the layout of all ports

Created and maintained SharePoint web pages to provide resources to clients

Installed and configured Video Teleconferencing System (VTC) to provide classified and unclassified communication between organizations

Configured the domain controllers with group policies (GPOs) to replicate essential settings across all clients and servers in accordance with business requirements

Used Active Directory Users and Computers to create users and assign permissions by assigning them to the appropriate security groups

Managed virtual servers using Hyper-V and VMWare to provide the necessary services required for mission accomplishment

Provided supervisor with security documentation for specific processes regarding disaster recovery and risk assessment

Installed, updated and maintained operating systems and related components

Installed, configured, troubleshot, and maintained hardware and software to ensure the availability and functionality of systems

Configured Voice over Internet Protocol (VoIP) to establish voice communication for enterprise environment

Education and Training

Completed

2018

Bachelor of Science: Information Technology

American Public University System – Charleston, WV

Completed coursework in:

-Cybersecurity

Windows Firewall

WireShark

NetWitness Investigator

-Programming

Object-oriented programming

C#

Java

HTML 5

CSS

JavaScript

XML

Unified Modeling Language (UML)

-Database development/administration

SQL

Visual Basic for Applications (VBA)

Microsoft Access

2010

High School Diploma: General Education

Maumee High School – Maumee, OH

Certifications/Clearance

Expires

07/2020

CompTIA Security+ Certification

09/2022

Secret Security Clearance

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