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Customer Service Data Entry

Orlando, FL
January 04, 2020

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Edualy Munoz

*** ********* **. *******, ** ***** 832-***-****



Administrative Professional with over 9 years’ experience in Accounting and Administrative support. Vast experience working in school settings as an attendance clerk and implementing business solutions for companies. Able to provide administrative assistance, maintain records for student populations, and provide accounting services to increase business revenue. Develop client relations and provide quality customer service, and active problem solver with excellent organizational and interpersonal skills.


Associate of Science in Accounting Technology – Valencia College

oListed in the President’s Honor List twice for >3.75 GPA

oTechnical Certifications – Accounting Specialist, Operations, and Applications


• Accountant: Oversee the assets, capital accounts, and liability while recommending financial actions for improvement.

• Administration: Support administrative operations; maintain files, track attendance, and assist staff to meet goals.

• Process Improvements: Troubleshoot issues for clients over the phone and implement business plans to improve services.

• Training & Development: Provide training for personnel to ensure they follow the attendance regulations and policies.

• Client Relations: Establish and maintain relationships with clients, students, staff and parents to provide quality services.

• Technology: Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint), AT&T wireless, and other software.


AdventHealth Ormond Beach, FL 07/18-Present Customer Service

Receiving incoming calls from patients with billing inquiries and insurance updates.

Completed data entry, handled payments, and arranged payment arrangements for patients as needed.

JPMorgan Chase Heathrow, FL 04/17 - 05/18 Senior Account Specialist

• Outbound calling to high balance (over $10,000) credit card customers to cure their accounts.

• Managing a phone line and maintaining a portfolio of 160 accounts while monitoring incoming payments and status.

• Establishing and maintaining relationship with Chase customers by active listening and interpersonal skills.

• Determining the appropriate payment program that will benefit the customer and cure their account. Accomplishments:

•Kept a steady account roll and liquidation rate, resulting from accounts brought up to date.

AON Hewitt Maitland, FL 10/16 - 12/16 Benefits Enrollment Counselor

• Receiving incoming calls from eligible employees and enrolling them into their benefits (Life and Health).

• Providing answers to questions related to benefits offered and how to use them.


• Provided customer service to clients in English and Spanish and answered their inquiries and concerns.

Elsik High School Houston, TX 08/15 - 06/16 Attendance Officer

• Recorded and updated the attendance daily for a 4,000-student population.

• Filled absence excuse notes electronically and as hard copies.

• Contacted parents, teachers, and other personnel regarding attendance using effective communication.

• Managed multi-phone line system, maintained files, and other administrative projects.

• Carried out school policies, administered attendance rules, and enforced rules about truancy. Accomplishments:

• Generated and submitted reports for school funding meeting critical deadlines.

Sykes Homes Houston, TX 07/13 - 05/15 Customer Service

• Accepted calls from AT&T Wireless Individual and Business users and addressed their questions.

• Assisted clients with services, billing information, and technical troubleshooting.

• Completed data entry, handled payments, and arranged payment arrangements for clients as needed. Accomplishments:

• Provided customer service to clients in English and Spanish and answered their inquiries and concerns.

Fort Bend ISD Sugar Land, TX 09/09 - 05/13 Attendance Officer

• Reported and maintained the daily student attendance for a high school.

• Prepared and delivered reports for record keeping being used in government subsidy.

• Took inbound and made outbound calls to parents in English and Spanish regarding attendance. Accomplishments:

• Assisted teachers in the planning of class outlines and teaching materials.

CCR Stafford, TX 03/08 - 09/09 Oil-Gas Industry Surveyor

• Called oil and gas engineers overseas to conduct interviews and surveys.

• Gathered information regarding different products, parts, and services in their respective field.

• Surveyed the use and effectiveness of their tools by Halliburton, Schlumberger and other companies. Accomplishments:

• Translated material /documents from Spanish to English when the calls were made to Latin-American countries.

Kid R Us Katy, TX 11/07 - 03/08 Sales Associate

• Greeted customers and completed purchase transactions as a cashier.

• Completed cash handling at the register and balanced it at the end of the day.

• Received new merchandise, stocked products, and kept the store organized.


• Provided quality customer service to clients to increase clientele and store revenue.

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