Sanjay Sharma

Hor Al Anz – Dubai

Mobile: +971-*********

Email: ada7fv@r.postjobfree.com

Valid UAE Driving Licence

Current Work Place – Radisson Blu Hotel

Qualification – MBA in hospitality. ECA approved from IQAS Language Proficieny – IELTS – CLB 7

I am a competent professional & dedicated hospitality leader. Achieved MBA (Hospitality management) from London, also have a strong background in F & B operations in managing people, improving operations, organizing & delegating tasks, leading a team and IT skills. An out of box thinker with proven track record of improving business aspects, well versed in managing people and guest. I am passionate, quick learner, hardworking and always keen to develop professionally. Skills & Knowledge:

Entrepreneurial skills: Passionately seek opportunities/risks and ensure appropriate decision is taken

Planning & organizing: Experienced in planning banquet events, restaurant operations, bar operations, Pre-opening

Strategic thinker: Understanding market dynamics, trends, systems & practices within food & beverage/hospitality. Planning yearly promotional activities of all outlets to drive revenue

Managing administration: Understanding importance of support departments within a hotel and co-ordination of people & resources

Systems: Medallia/Reviewpro, Adaco, Micros/Simphony, Bayan, Outlook and related IT & maintenance software’s Summary of Work Experience:

Radisson Hotel Group,

Radisson Blu – Dubai Creek

Feb 2019 – Currently

employed

Restaurant Manager

Meeting and events sales manager

Millennium & Copthorne Hotel &

Resorts – Studio M

Aug 2018 – January 2019

Assistant Food & Beverage Manager (Pre-

Opening)

Radisson Hotel Group,

Radisson Blu – Dubai Creek

July 2015 – Aug 2018

Multiple Outlet Manager – Jan 2017 – Aug 2018

(All Day Dining, Room Service & Mini Bar, Lobby

Lounge & Cake Shop)

Assistant All Day Dining Manager/Room Service

(July 2015 – Dec 2016)

Jumeirah Beach Hotel

May 2013 – November 2014

Graduate Management

Grosvenor House

By Jumeirah Living

(London, UK)

January 2012 – May 2013

Food & Beverage Waiter

Duties & Responsibilities

Guest Service: Restaurant

To ensure all guests are served as per hotel standards

To ensure all guest complaints are handled courteously and professionally in restaurant

Ensure all guest reviews are evaluated and replied in timely manner

Planning all major events in restaurants such as festive events, valentine etc.

Actively meeting guests in restaurants and checking satisfaction People Management:

Responsible for assistant managers, supervisors & all team members appraisals/yearly performance review

Responsible for departmental training

To ensure staff is working together as a team to provide optimum service and guest’s needs are met

To ensure tasks are delegated equally among all assistant managers and supervisors

Responsible for planning vacation for the department

Conduct monthly communication meeting

Motivating staff and assist whenever required

Responsible for interview new colleagues

Financial Aspect:

To understand and forecast monthly restaurant revenue and covers

To understand and justify monthly P&L

To work in-line with department budget

To create promotional activities to drive restaurant revenue Other duties include:

To identify training needs and develop the required training to meet the business needs

To ensure payroll is completed & signed before deadline

To ensure all colleague are following health & safety regulations at work

To ensure food & hygiene standards are maintained at work place

To ensure all admin related tasks are completed in a timely manner Areas of Expertise:

Guest services in luxury brand

Managing people

Conference & banquet operation

Financial aspects of the department

Learning & Development

Educational Qualifications

January 2009 – January 2012

Masters in Hospitality Management (University of Wales) UK August 2005 – May 2008

Bachelor of Science in Hospitality Catering & Tourism Sikkim Manipal University

References:

Available upon request

Contact this candidate