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Manager Operator

Location:
Baku, Azerbaijan
Salary:
3000
Posted:
January 04, 2020

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Resume:

Contact Information:

Name and Surname: Kamal Mustafayev

Address: Nizami district, 32Nasimistr, Fl#32

Telephone: +994**-*******

Cell Phone: +994**-*******

E-mail: ada7fs@r.postjobfree.com

Personal Information:

Date of Birth: 10 Jan 1987

Marital Status: Single

Education Background:

1993 – 2004

Secondary school 229

2002-2005

Baku Food Industry Technical

Department: Accounting, audit

Language Skills:

Azerbaijani – Native

Russian – Good

English – Upper – High Intermediate

German –A2 (written and verbal)

Turkish -Good

Computer Skills: MS Windows, MS Office (MS Word, MS Excel, Power Point) Opera PMS Programm 5.5-5.6 versions

Work Experience:

July 2008 – January 2009:

Baku Head Health Office

Position: Operator

Responsibilities:

deal and process document flow;

prepare reports.

April 2011 – July 2011

Azerfon LLC

Position: Call center agent

Responsibilities:

Respond to inbound calls and assist clients with specific requests;

Build clients interest in products and services offered by the mobile operator company;

Provide personalized client services and ensure client satisfaction;

Carry our various clerical jobs, including paper work, reporting etc.

September 2011 January 2012

Park Inn Hotel Azerbaijan

Position: Receptionist

Responsibilities:

Greet, assist and direct Hotel guests and visitors;

Process and register all necessary documents;

Receive, re-direct

Manage correspondence, receive and dispatch letters;

Coordinate incoming and outgoing mail and faxes;

Perform other related duties as required.

and route all telephone calls and take messages when required;

Personal Skills: diligent, self-motivated and responsible

Professional Skills: well-organized, capable of initiating ideas, capable of working to tight deadlines and working under pressure, good team-worker

September 2012 - December 2013 –

Qafqaz Baku City Hotel and Residences -

Receptionist

Responsibilities:

Greet, assist and direct Hotel guests and visitors, Processing check in,check out procedures, preparing guest bills etc.

Process and register all necessary documents;

Receive, re-direct

Manage correspondence, receive and dispatch letters;

Coordinate incoming and outgoing mail and faxes;

Perform other related duties as required.

and route all telephone calls and take messages when required;

Allocating rooms, meeting Vip guests, handling guest complaints

August 2014

Park Inn Hotel Azerbaijan

Position: Receptionist april 2014 –april 2015

Position:Supervisor since april 2015 till february 2018 (from april 2015 till January 2017 constantly worked at night shift 5 days in a week)

May 2018- November 2018

Qafqaz Point Hotel

Position : Night Supervisor/Night Manager

Responsibilities: Supervising all hotel operations during the night shift, such as Checking arrivals, departures, lobby areas, outlets, restaurants .floors, hotel area, group check ins, check outs, any special guest requirements, making sure that guest complaints were handled and personal acting according hotel standards

November 2018- February 2019

Renaissance Istanbul Polat Hotel Bosphorus

Position: Receptionist

Greet, assist and direct Hotel guests and visitors, Processing check in,check out procedures, preparing guest bills etc.

Process and register all necessary documents;

Receive, re-direct

Manage correspondence, receive and dispatch letters;

Coordinate incoming and outgoing mail and faxes;

Perform other related duties as required.

and route all telephone calls and take messages when required;

Allocating rooms, meeting Vip guests, handling guest complaints

June -August 2019 Qafqaz Point Hotel

Position : Night Supervisor/Night Manager

Responsibilities: Supervising all hotel operations during the night shift, such as Checking arrivals, departures, lobby areas, outlets, restaurants .floors, hotel area, group check ins, check outs, any special guest requirements, making sure that guest complaints were handled and personal acting according hotel standards

October 2019- Hyatt Regency Baku

Greet, assist and direct Hotel guests and visitors, Processing check in,check out procedures, preparing guest bills etc.

Process and register all necessary documents;

Receive, re-direct

Manage correspondence, receive and dispatch letters;

Coordinate incoming and outgoing mail and faxes;

Perform other related duties as required.

and route all telephone calls and take messages when required;

Personal Skills: diligent, self-motivated and responsible

During my career by Park Inn By Radisson Azerbaijan I passed two Guest Satisfactions Training programs :”Yes I Can “and “Adding Colours To Your Life”



Contact this candidate