Service Quality
Resume:
Christian Denmark Palma
Brgy. Hamungaya Buntatala, Jaro, Ilo-Ilo City,Philippines 5000
***************@******.***
Summary
Bartender with more than 6 years of experience in a restaurant pub setting. Driven to provide guests with a memorable experience and genuine hospitality. Successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy.
Personal Particulars
Date of Birth : 09 Feb 1988
Gender : Male : Male
Civil Status : Single
Religion : Roman Catholic
Citizenship : Filipino
Height : 5’5”
Weight: 55kg
Educational Background
Tertiary: 2010
Western Institute of Technology
Bachelor of Science in Hotel and Restaurant Management
Secondary: 2005
Western Visayas College of Science and Technology
Elementary: 2001
Cabatuan Central Elementary School
Experience
Head Bartender / Barista, November 2015 to November 2019
Food International Limited, Yokari Restaurant (Japanese) – Riyadh, Kingdom of Saudi Arabia
Quickly mix a variety of simple and complex mocktails and coffee.
Maintain stock levels to prevent shortages of critical items.
Take prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Assess guest demeanor and identified when to call behavior to attention of management.
Bartender, May 2010 to October 2015
White House Beach Resort Boracay – Boracay Malay Aklan, Philippines
Promptly served all food courses and alcoholic beverages to guests.
Strictly abided by all state alcohol regulations, particularly in regard to intoxicated persons and minors.
Accurately balanced cash register at all times.
Skill-fully anticipated and addressed guests’ service needs.
Consistently adhered to quality expectations and standards.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Effectively used items in stock to decrease waste and profit loss.
Consistently kept bar and work areas clean and sanitary in compliance with pub standards and local, state, and federal laws.
Set up special events and private parties.
SEMINAR/WORKSHOP ATTENDED
December 2012 Bacardi Belief Workshop
Shangri La Boracay and Spa
Shangri La Boracay
September 11, 2009 Coffee Sessions with the academe
Gloria Jean’s Coffee shop,
Robinsons Place Galleria
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