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Service Quality

Iloilo City, Iloilo, Philippines
January 04, 2020

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Christian Denmark Palma

Brgy. Hamungaya Buntatala, Jaro, Ilo-Ilo City,Philippines 5000



Bartender with more than 6 years of experience in a restaurant pub setting. Driven to provide guests with a memorable experience and genuine hospitality. Successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy.

Personal Particulars

Date of Birth : 09 Feb 1988

Gender : Male : Male

Civil Status : Single

Religion : Roman Catholic

Citizenship : Filipino

Height : 5’5”

Weight: 55kg

Educational Background

Tertiary: 2010

Western Institute of Technology

Bachelor of Science in Hotel and Restaurant Management

Secondary: 2005

Western Visayas College of Science and Technology

Elementary: 2001

Cabatuan Central Elementary School


Head Bartender / Barista, November 2015 to November 2019

Food International Limited, Yokari Restaurant (Japanese) – Riyadh, Kingdom of Saudi Arabia

Quickly mix a variety of simple and complex mocktails and coffee.

Maintain stock levels to prevent shortages of critical items.

Take prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

Assess guest demeanor and identified when to call behavior to attention of management.

Bartender, May 2010 to October 2015

White House Beach Resort Boracay – Boracay Malay Aklan, Philippines

Promptly served all food courses and alcoholic beverages to guests.

Strictly abided by all state alcohol regulations, particularly in regard to intoxicated persons and minors.

Accurately balanced cash register at all times.

Skill-fully anticipated and addressed guests’ service needs.

Consistently adhered to quality expectations and standards.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.

Effectively used items in stock to decrease waste and profit loss.

Consistently kept bar and work areas clean and sanitary in compliance with pub standards and local, state, and federal laws.

Set up special events and private parties.


December 2012 Bacardi Belief Workshop

Shangri La Boracay and Spa

Shangri La Boracay

September 11, 2009 Coffee Sessions with the academe

Gloria Jean’s Coffee shop,

Robinsons Place Galleria

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