AR

ANTHONY REYNA

ada7eg@r.postjobfree.com C: 1-210-***-**** San Antonio, TX 78210

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Effective customer upselling

Check payment processing

Effective sales techniques

Conflict and dispute resolution

Service prioritization

MS Office proficiency

Call center experience

Organizational strength

Effective communication

Conflict mediation

Bilingual Spanish and English

United States Army National Guard San

Antonio, TX

United States Soldier

11/2018 - Current

Created document filing system, organizing mission-critical documents within SCIF facility.

Provided daily briefings on such topics as safety and risk assessments. Developed top talent by leading training initiatives for combat preparation.

Managed 10-20 employees in combat operations and tactical guidance to ensure optimal productivity.

Managed receipt, storage and issue of ammunition processes. The Home Depot San Antonio, TX

Customer Service Associate

06/2017 - 06/2019

Evaluated customer account information to assess current issues and determine potential solutions.

Prepared, completed and processed customer account forms and database changes.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Contributed to business growth by confirming customer satisfaction with service and quality.

Achieved high customer satisfaction scores by de-escalating complaints quickly.

Partnered with program management and store leads to make recommendations, process improvements and corrective action plans. Educated customers on special pricing opportunities and company offerings.

Summary

Skills

Experience

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Reyna's. Cafe San Antonio, TX

Server

09/2015 - 06/2017

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Promoted desserts, appetizers and specialty drinks. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Operated POS terminals to input orders, split bills and calculate totals. St Philips College San Antonio, TX

Associate of Arts in Liberal Arts

05/2019

3.8 GPA

Education and Training

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