email@example.com C: 1-210-***-**** San Antonio, TX 78210
Friendly and eﬃcient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide eﬀective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Eﬀective customer upselling
Check payment processing
Eﬀective sales techniques
Conﬂict and dispute resolution
MS Oﬃce proﬁciency
Call center experience
Bilingual Spanish and English
United States Army National Guard San
United States Soldier
11/2018 - Current
Created document ﬁling system, organizing mission-critical documents within SCIF facility.
Provided daily brieﬁngs on such topics as safety and risk assessments. Developed top talent by leading training initiatives for combat preparation.
Managed 10-20 employees in combat operations and tactical guidance to ensure optimal productivity.
Managed receipt, storage and issue of ammunition processes. The Home Depot San Antonio, TX
Customer Service Associate
06/2017 - 06/2019
Evaluated customer account information to assess current issues and determine potential solutions.
Prepared, completed and processed customer account forms and database changes.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Contributed to business growth by conﬁrming customer satisfaction with service and quality.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans. Educated customers on special pricing opportunities and company oﬀerings.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Reyna's. Cafe San Antonio, TX
09/2015 - 06/2017
Educated guests on daily specials and menu oﬀerings such as appetizers, entrees and desserts.
Promoted desserts, appetizers and specialty drinks. Communicated eﬀectively with kitchen staﬀ regarding customer allergies, dietary needs and other special requests.
Operated POS terminals to input orders, split bills and calculate totals. St Philips College San Antonio, TX
Associate of Arts in Liberal Arts
Education and Training