Date of birth: 5 March, 1996
Visa States: Tourist Visa
To pursue as a retail management role that gives an opportunity to enrich my potential and be part of a competitive environment that paves a way to apply my knowledge, prove myself and do the best for the company’s benefit by gaining exposure to global trends. Work Experience
MADO Restaurant in Abu Dhabi – UAE Nov 2018 to Nov2019 Position: Hostess
Customer service expert
Adaptive team player.
Energetic work attitude.
Greeted customers upon entrance, handled all cash & credit transactions.
Assisted customers over the phone regarding store.
Operations, product, promotions and orders.
Edna Mall in Addis Ababa – Ethiopia Jan 2017to Sep 2018 Position: sales association
A greet minds institute in retail environment providing exceptional customer service and demonstrating product knowledge to maximize sales.
Superior product knowledge.
Introducing promotions and opportunities to customers.
Preparing monthly sales reports.
Prospecting with new and existing customers.
Maintaining sales floor appearance.
Offering exceptional customer service so that every customer is made to feel special.
Confidently presenting the company’s products and services to customers.
Cross-selling products to increase purchase amounts.
Ensuing that all merchandise is tagged properly.
Spotting sales opportunities and them taking advantage of them. Customers Service
Able to create a positively memorable service experience.
Able to control my tone of voice.
Experience of computerized switchboards.
Developed keyboard skill and able to accurately input information into databases. Academic Qualifications
Medico Bio Medical University College, Addis Ababa Ethiopia 2014 to 2017 Award: BSC in Public Health Officer
Success in Association Institute collage, Addis Ababa Ethiopia 2014 to 2015 Certificate: in Hotel Management
ROM-RAM Collage, Addis Ababa Ethiopia 2013
Certificate: in Basic computer skills
Areas of Expertise
Promoting new product
Dealing with challenges.
Willing to work flexible hours, including evenings, weekends and holidays.
Professional and friendly at all times with great energy and enthusiasm.
Super Interpersonal and Communication Skills.
Excellent working knowledge of customer service and MS office packages.
Languages: Fluent speaker of English, Amharic, (Native) Arabic, Understanding. REFERENCES – Available upon request.