Dundalk, MD **222
SKILLS. Maintain a courteous, professional demeanor and am highly effective at anticipating and accommodating customer needs.
Completed numerous industry seminars including Management Development, Situational Leadership, Sexual Harassment in the Workplace, ServeSafe Food Safety Certification, and Barcode Certification, among others. Fluent in English, Dutch, and semi fluent in Spanish. EXPERIENCE:
Colby japanese steakhouse .
White marsh. MD.
September 2019- present
Responsible for all ordering of beverages, scheduling and hiring and making sure all finances balanced on a daily basis. Hooters of America (Corporate), Baltimore, MD Restaurant Manager. Nov.2018-August 2019 Overseeing all daily operations of the restaurant of unit in the inner harbor, over 3M in yearly sales. Manage food inventory, receiving and ordering.
Proper execution of guest dishes and drinks
Proper execution and follow up of the steps of service. Work all shifts, and handle all end of night closing paperwork; cash management. Hiring and firing of staff and development of staff Harrah’s Casino Chester, Pa Manager June 2017- November 2018 Overseeing all daily operations for two concepts, coffee shop (Starbucks) and pizza/sub concept called Market Place. Sales volume of over 2.5M yearly. Oversee over 30 employees.
Responsible for all P & L (food cost and labor cost budgeting) Decreased labor cost over 1% from previous year.
Managed all Payroll, hiring firing and training of employees. Increased sales through LSM and high customer service. Lone Star Steakhouse, Newark, DE General Manager March2009- December 2017 Manage day to day operations of high volume unit in Newark, DE. Responsible for all ordering and receiving, bar and kitchen inventory.
Promoted from Assistant manager to KM to General Manager. Responsible for recruiting, hiring and training and development of all employees. Perfect guest satisfaction by delivering flawless entrees and alcoholic drinks
Bugaboo Steakhouse,Newark, DE, Phila. PAAssistant General Manager May 2006 – December2009 Inventory control, ordering, organization and waste reduction Staffing retention, training, employee coaching/development Ensured rotation of fresh products and proper ordering Created comprehensive systems checks to ensure that all employees have a safe work environment Cash management, including counting and distributing cash drawers to all employees, and balancing all sales each evening
Writing and distributing all employee schedules to be executed at least one month in advance Cost control of liquor and food inventory
Y.U.M. Brands, Multi-Unit General Manager/Area Coach January 1994- july 2006 Promoted quickly through the ranks into GM andpromoted again to Area Coach for 6 units. Responsible for six locations in the Philadelphia area Part of a team of regional training manager responsible for all training and execution of multi concepts east of the Mason-Dixon line Responsible for NSO for all brands and opening 2n1 locations (Taco Bell/KFC/ LJS/A & W) EDUCATION
1995 University of Delaware, Bachelor's Degree in Business Management and Marketing 1994 Delaware Technical Community College, Associates Degree in Business Management and Marketing Serv Safe Certification