Summary

INFORMATION TECHNOLOGY / PROJECT MANAGEMENT

Driven professional leveraging information technology, networking, security, compliance, data center and risk management. Adaptable and articulate with vast experience through problem foretelling distinction, integrity and ingenuity.

SKILLS PROFILE

Languages:

SQL, HTML, Visual Basic, Basic,

Software Familiarization:

Sorian Financials, Allscripts, FormsFast, Digimax, Confluence, JIRA, SharePoint, Siebel, OKM, Oracle, OBIEE, Quick Books POS, AccuPOS Retail, MAXe, Moveit, Workday, ServiceNow. NYMatters

Databases:

MS SQL Server, DB2, MS Access

Desktop Tools:

MS Project, PowerPoint, Word, Excel, Publisher, Outlook, Visio

Operating Systems:

MS Windows XP/WIN7/WIN8/WIN10, Unix, Solaris, Linux, Red Hat

PROFESSIONAL EXPERIENCE

New York State Office of the Attorney General 01/2019 – Present

Project Management

Managed IT infrastructure projects and all phases of the software development lifecycle (SDLC) for NYMatters (NYSOAG proprietary case management software application) throughout the project lifecycle;

Managed project team experienced with Server, Desktop, Network and Telephony providers,

Client-side technologies, Windows 7-10, Thin Client

Cloud-based technologies, O365, Exchange Online and Azure

Email migration processes and complex email routing environments

Managed multi-site and multi forest Active Directory cleanup effort

Managed project to move data center to two locations and implement disaster recovery plan

Managed project to build an OBIEE data warehouse using BLI & Infomatica

Managed enterprise data storage project. Upgrade Nimble array while in parallel managing a data cleanup effort

Manage enterprise projects having between 250 – 1,800 employees.

Manage enterprise and cross functional projects concurrently such as: Disaster Recovery, Cloud Storage, Software Upgrades, Wireless Implementation, Online Registration, Enterprise Antivirus, Archibus Upgrade

Define and manage project scope, schedule and budget on specific projects and programs; manage project cycle, such as: meeting coordination; risk register; issues list; action items.

Manage project teams, consultants and vendor teams in development of business cases, requirements gathering, communication plans, business documentation, technical documentation, testing plans, deployment plans, training plans, project dependencies, and project issues and providing alternatives to mitigate impacts

Identify project risks, dependencies, and issues with defect mitigation strategies and contingency plans resolving conflicts and securing decisions from project sponsors and executive staff

•Plan and facilitate meetings clarifying business and technical requirements and decision making; Provide daily and weekly status reports for team and senior management, including Business Management Governance Team, Project Sponsors, Executive Steering Committee and other key stakeholders.

•Collaborate with senior management on resource allocations and project priorities; provide project status reports to identified audiences and stakeholders;

•Manage internal and external project teams of 20+ personnel in development of business cases, requirements gathering, communication plans, business documentation, technical documentation, testing plans, deployment plans to ensure deliverables are within scope and within the project timeline

•Coordinate cross-agency architecture groups ensuring planning, design, and delivery of projects and programs match the framework and standards of the NYS Office of the Attorney General;

•Collaborate with project teams, state agencies, ensuring project objectives are understood and that roles are well defined;

•Provide daily and weekly status reports for team and senior management, including Business Management Governance Team, Project Sponsors, Program Steering Committee, Executive Steering Committee and other key stakeholders.

MAXIMUS Corporation

04/16 – 01/2019

Project Management

Manage enterprise and cross functional projects concurrently such as: MAXe (NYSOH proprietary) SDLC, IT infrastructure, Disaster Recovery, Cloud Storage, Software Upgrades and ISO Systems Security Plan Projects for New York State of Health (NYSOH)

Managed project to move data center from current location to two new locations and implement disaster recovery plan

Managed IT systems security plan project which encompassed established IT policies and procedures based upon NIST standards throughout the entire organization in collaboration with the CISO

Managed project to move QA testing environment to a new location as part of phase one and phase two of the project to upgrade QA applications to current versions and test them

Managed project to take down current servers and standup new in datacenter without causing disruption to production

Managed project team to standup new call center in Rochester to house 3,000+ new employees. Project involved site visits, establishing network infrastructure, workstation procurement and setup, server & infrastructure setup,

Manage enterprise projects having between 25 – 9,000 employees. Implemented software and hardware deployments with experience overseeing projects throughout the project lifecycle

Oversee the delivery of work across the Functional, Project Administration, and Technical Teams to ensure that deliverables are completed on schedule, within budget and scope based on the approved project work plan

Worked with QA teams to identify defects and provide remediation plans, resolving conflicts and securing decisions from project sponsors and executive staff, resolving conflicts and securing decisions from executive staff and project sponsor

Managed project through multiple phases of project lifecycle utilizing Waterfall and Agile methodologies

Responsible for managing IT projects and staff of 60+. Leading multiple teams including internal and external IT teams, business sponsors and experts to successfully complete project deliverables within the scope and timeframe of the project

Plan and facilitate meetings clarifying business and technical requirements and decision making; Provide daily and weekly status reports for team and senior management, including Business Management Governance Team, Project Sponsors, Executive Steering Committee and other key stakeholders.

Building a comprehensive MS project plan, managing its timeline and deadlines through multiple phases, communicating effectively with staff members

Monitor adherence to the program's schedule including approval of changes

Manage and track progress across the various projects within the program and perform a wide variety of duties related to program management, including risk management, oversight of project governance, and oversight of budget and human resources activities

Schedule and facilitate meetings and provide weekly & monthly reports measuring team and project metrics for leadership review and monitoring. Providing and updating project plan and schedule

Lead activities required to produce system documentation (e.g., design specifications, user manuals) and provide end user training as needed.

Working knowledge of technology solutions like: Document management systems.

Produce, analyze and report Lessons Learned post deployment activities to management and project teams.

Repeat Business Systems, Inc

11/06 – 04/16

Director, Information Technology / Project Management

Created an Information Technology department to support existing customer base. Directing the overall planning, organizing, and execution of all IT and project management phases and functions.

Managed IT projects which encompassed management of customer networks, establishing network infrastructure from scratch in new facilities, setting up server rooms, moving hardware into a secure data center, procurement of new servers, switches, telephony and workstations. Setup of servers including email, active directory, applications, testing and training.

Managed government projects for multiple organizations.

Maintain up to date knowledge to offer appropriate technology solutions in system implementation methodologies, programming, network operations, hardware, server administration

Working knowledge of technology solutions: Document management systems, Docuware, DocuMate,

Manage enterprise projects having between 25 – 9,000 employees. Implemented software and hardware deployments with experience overseeing projects throughout the project lifecycle

Develop project plans and team assignments. Analyzed, designed, planned and implemented processes and procedures utilizing PMBOK for IT hardware and SDLC projects.

Managed BA teams to gather and document requirements, QA teams to identify defects and provide remediation plans, resolving conflicts and securing decisions from project sponsors

Negotiated and provided contract / RFP management with partners and suppliers.

Managing IT systems including WAN, LAN and SAN networks, disaster recovery planning and execution, virtual infrastructure, systems analysis and business analysis, port security, domains, Exchange and Cloud based, print queues and print servers, routers, switches, access points, patch panels & cabling.

Manage and coordinate multiple projects concurrently, maintaining timelines, highest standards and ethics.

BesTech Computer Services

11/05 – 11/06

Vice President

Entrepreneur who grew mid-sized IT network management business from start-up to $480,000.00 in annual sales through effective business planning. After first year of successful business, sold company to Repeat Business Systems and created and directed IT / Project Management Department.

Managed IT infrastructure projects to include server management, data center management, disaster recovery plan & management, hardware procurement, setup and management, cabling, user management. Cleanup of active directory, file server management, print management, document management.

Managed cross functional IT projects, project plans, scope, objectives, communications, maintained timelines, budgets, risks

Planned with system engineers, stakeholders, business partners, developers other project managers project scope and schedules.

Lead, plan, schedule, track, and manage project deliverables through project management, goals, and milestones; adjust project plans and/or resources to meet the needs of customers

Develop plans and team assignments. Analyzed, designed, planned and implemented business processes and procedures.

Empowered, established team in monitoring and executing project plans while managing concurrent projects. Delivering projects utilizing business applications, infrastructure processes on schedule and within budget. Maintained highest standards with project team and clients.

Provided reports indicating budget and expenditures. Project completed within project timeline and under budget through eradicating unnecessary costs.

Development of Help Desk, dispatch and ticketing system protocols for field System Engineers.

Worked with Systems Engineers in the installation of File, Terminal, Print and Exchange servers.

Working knowledge of technology solutions: Document management systems, project management systems

Managed project management teams of 20 personnel and 14 Systems Engineers within IT departments.

Computer Renaissance

01/00 – 11/05

Manager, Project Management / Information Technology

Development of business practices to engage retail clients to become business-to-business network management customers.

Work with customer to identify network issues and recommend, implement and support of cost-effective technology solutions.

Managed system engineering team.

Provide day-to-day direction and oversight for project team through project phases.

Coordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed

Participate in identifying and prioritizing opportunities for utilizing IT to achieve the goals of the enterprise

Work closely with business partners to define strategies for technical solutions, determine functional needs based upon a network analysis, planning and implementation of needs. Providing a stable and secure network with backup solutions and reliable hardware such as servers, workstations, routers, switches, cabling etc.

Worked with Systems Engineers in setup and maintenance of SQL servers, Exchange servers, active directory, domains, profiles, etc.

Integrated Book Technology

03/99 – 04/00

Project Manager / Database Administrator

Managed project team of in SDLC development of proprietary book manufacturing software.

Met regularly with Stakeholders to discuss development of added modules for business needs.

Direct project responsibilities included risk identification and management. Identified required resource skills, negotiating and securing resources, interfacing with executive level management.

Plan and direct kickoff / planning meetings with project sponsors and key stakeholders.

Defined, documented and managed project requirements, scope, schedule, issues.

Conducted project status meetings, updating weekly progress reports.

Managed resource critical path tasks and set priorities to manage risk and meet milestones.

American International Transportation

08/91 – 08/99

President / CEO

Managed the development of proprietary transportation industry software application.

Designed an integrated solution with a team of software designers, developers.

Negotiated and maintained contracts with independent fright lines and LTL carriers.

Freight forwarding moving freight via railways throughout North America, steamship lines globally

Deliver custom solution in partnership with architects, business analysts and project owner.

Managed the implementation of third-party software solutions, integrating to form seamless end-to-end architecture.

Managed testing, quality assurance and implementation of developed software solutions.

Provided additions to software solutions, debugging solution as needed and system maintenance.

United States Marine Corps

12/84 – 12/91

Administrative NCO / Developer

Responsible for system design, development and implementation of various USMC Training applications.

Managed team of software designers, developers.

Designed and integrated solutions in partnership with developers meeting governmental and training standards.

Managed the software and hardware implementation

Mentored staff, defined goals, provided training.

Education

Hudson Valley Community College, Troy, New York – Visual Basic DBA Tract

Marine Corps Institute, Tustin, California – Computer Programming

New Horizons Computer Learning Center (MCSD Tract)

CERTIFICATIONS

Scrum Master Certified

Certified Six Sigma Black Belt

(PMP Certification Training – Currently Studying for Exam) – Completed 35 hour required PMP course

VOLUNTEER ACTIVITIES

Catholic Central High School – Chairman Technology Committee

Brunswick Presbyterian Church – Moderator Deacon Board, Usher Leader, Project Manager – Various Local & Global Missions

Sacred Heart School – Board Member, Parent School Association Vice President

St. Jude the Apostle School – Chairman Technology Committee

Habitat for Humanity Volunteer

Ronald McDonald House Volunteer

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