Customer Service Manager
Resume:
EDUCATION
Application/System
PERSONAL PARTICULARS
CORE STRENGHT
Professional with personal excellence and 12 years working experience ranging from Logistics, Customer Service, Data Management and Operations Support.
Proven ability in being a great team player, a motivator and work effectively with people from other cultures and all walks of life. Productive working relationships with clients and staffs. Consistently produce win-win results for customers, clients and company.
Highly focused on task at hand and help others out in times of crisis or overload. Capable of working under minimum supervision.
Experienced user of Microsoft programmes (Powerpoint, Excel, Word)
Merimen
LANGUAGE PROFICIENCY
Communication: English, Bahasa Malaysia, Punjabi, Tamil & Hindi Written: English, Bahasa Malaysia
TERANJIT SINGH A/L BALJI SINGH
B L O K 4 1 - 12- 1 0, F L A T S R I
P E R A K, B A N D A R B A R U S E N T U L
T E L : + 6 0 1 6 2 1 7 8 7 0 5
E M A I L :
T E R A N J I T 8 7 9 0 @ G M A I L . C OM
(Highest Education)
Field of Study : Automobile Engineering
College’s Name : Septronic Skill Training (Malaysia) Course Duration : 3 years
(High School Education)
Qualification : SPM
School’s Name : Sekolah Menengah Kebangsaan La
Salle, Sentul
Completed : 2004
Date of Birth: 12 May 1987
Marital Status: Married
Nationality: Malaysian
I.C. No.: 870***-**-****
I am an individual with high
aims in life. Strive for
perfection and hardworking.
Now looking for new
opportunities .
PROFESSIONAL EXPERIENCE
Operations Executive at Virgin Security Force Sdn Bhd
(November 2017 – Present)
Assist in daily administrative task for a security/manpower company
Attend clients meeting and collect feedback/complaints
Handle Nepalese documentations, renewals
Visit Site and monitor performance of Nepalese workers
Lias with Jabatan Imigresen and Puspal for foreign worker permit Retail Associate at CELCOM MOBILE SDN BHD
(October 2014 - October 2017)
Creating new Celcom consumer and corporate mobile line accounts (registration)
Updating corporate customers’ mobile service
Preparation of purchase orders
Customer service related tasks
Marketing and promotion related tasks.
In House Security at Pavilion Residence
(June 2013 - September 2014)
Responding appropriately to customer’s interaction by telephone/email/fax according to company SOP and policies
Performing customer verification and handling customer inquiries complaints
Keeping up to date with company latest product services, procedure and any changes in policies to ensure information are being communicated to customer with accuracy and in consistent manner
Directing request or unresolved issue too relevant department for further advise
Maintain and updating customer database
Customer Care Consultant at DiGi Telecommunication
(November 2010 - November 2012)
Creating new DiGi consumer and corporate mobile line accounts (registration)
Updating corporate customers’ mobile service
Preparation of purchase orders
Customer service related tasks
Marketing and promotion related tasks.
Operations Assistant in the Business Processing Centre of Unisys Malaysia
(November 2008- July 2010)
Data input of Fedex shipment airwaybill into customs system
Preparing agents productivity reports
Preparing daily shipment report
Performing ancillary documentation task
Other admin related task
REFERENCE
Mr Gokulan
Manager
Celcom
Mr Kamil
HR Manager
Virgin Security Force
Contact this candidate