Jaime Maldonado, MSW, LCSW
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Behavioral Healthcare Professional
20+ years’ success leading direct clinical services and assessment for various local and state facilities across the US.
Performance-driven, patient-focused behavioral health specialist with extensive experience in counseling, diagnosing, and treatment planning. Solid history of service coordination, discharge planning, and crisis intervention utilizing evidence-based best practices to maximize the quality of life for patients. Vast knowledge of healthcare administration with the ability to exude the highest level of patient care by using objectivity and maintaining composure in volatile environments. Possess a Master of Social Work degree, Licensed Clinical Social Worker designation within the states of Nevada and Massachusetts, and a long roster of impressive professional development credentials. Expert communicator with a talent for fostering effective cross-team collaborations among key stakeholders to achieve optimal results. Bi-lingual in the English and Spanish languages and Bi-cultural.
Highlights of Expertise
Clinical Operations / Administration
Risk Assessment / Auditing
Business Intelligence /Data Entry
Case Management / Counseling
Healthcare Delivery System
Outpatient Treatment / EHR Systems
Regulatory / Contractual Compliance
Process Improvement / QA / HR
Change Management / Corrections
DSM-5 Diagnostic Criteria
Team Training & Development
Continuing Education Units
Problem Diagnosis & Escalation
Crisis Intervention / Direct Care
Patient Relationship Building
Tobacco Education / BSAS
Program Management / Testing
North Vista Hospital, North Vegas, Nevada August 2019 to Present
Administered behavioral health care services under the direction of the Director of Health/Social Services team for North Vista Hospital to provide comprehensive medical/social services clinical care to North Vista Hospital patients.
Social Worker III
To provide clinical oversight and supervision to ASWs and MFTIs. Assist Director in quality assurance and program development tasks for social services.
To provide emotional support, crisis intervention and counseling; information and referral; referrals for financial assistance and supportive services to patients and families with problems that are related to hospitalization, illness, disability or trauma in all clinical care areas.
To complete psychosocial assessments and work as a member of a multidisciplinary team.
Complete necessary documentation and maintain clinical record for all social service consults during his/her length of stay.
Utilized the facility’s Epic TM software to perform job duties. Correspond with patient’s and internal stakeholders to aid the issue-resolution processes.
Facilitated and engaged in coaching and professional development initiatives for patients, security, and behavioral health care personnel.
Attend all monthly, quarterly, and yearly meetings as directed and in adherence to contractual compliance. Inform senior management of crucial organization data posing an adverse effect on patient and vendor relations, as well as patient care.
Naphcare-Clark County Detention Center, Las Vegas, Nevada Apr 2018 to Jun 2019
Administered behavioral health care services under the direction of the executive health services team for a healthcare management organization selected to provide comprehensive medical care to the inmates housed at the City’s Detention Center.
BEHAVIORAL HEALTH PROFESSIONAL
Adhered to all behavioral health and social work license regulations while enforcing staff compliance with organizational policies and accreditation guidelines. Partner with the Health Services Administrator (HSA), Director of Nursing (DON), Mental Health Director, and Staff Psychiatrist to streamline the behavioral health care delivery system in conjunction with daily operations. Supported examinations and treatments, as well as documented all patient status developments.
Utilized the facility’s TechCare TM software to perform job duties. Correspond with clientele and internal stakeholders to aid the issue-resolution processes. Facilitated and engaged in coaching and professional development initiatives for patients, security, and behavioral health care personnel.
Conducted and logged patient history and behavioral health screenings/assessments in various clinical departments including the initial intake area, behavioral health care unit, chronic care clinics, and the infirmary/observation area.
Assessed and determined Suicidal/Homicidal risk and place in appropriate level of care to ensure patient, others safety and treatment appropriateness. Applied strong professional acumen of DSM-V criteria with relevant intervention. Expedited patient counseling on a group or individual basis as necessary. Secured a productive discharge summary plan and finalized patient health record reporting.
Accomplished a minimum of 12 hours of Continuing Education Unit (CEU) credits vital to the correctional health care industry on a yearly basis. Aided in the evaluation of quality assurance within the facility’s behavioral health services and drive continuous improvement efforts to build systems safeguarding and tracking patient care/safety.
Attended all monthly, quarterly, and yearly meetings as directed and in adherence to contractual compliance. Inform senior management of crucial organization data posing an adverse effect on client and vendor relations, as well as patient care.
Clark County School District, Las Vegas, Nevada Sep 2016 to Apr 2018
Furnished brief counseling to middle school students within the 5th largest school district in the US divided into seven regions and operating 25 alternative schools and programs.
SAFE SCHOOL PROFESSIONAL
Provided brief individual and family therapeutic intervention to students suffering from depression, anxiety, and other sociological and ecological challenges while adjusting to the middle school environment. Served as a key contributor in crisis intervention measures and expedited suicide protocol risk evaluation to assess the proper tier of care needed. Officiated meetings with parents and other key stakeholders to drive quality assurance for all services rendered within all established timelines.
Anchored case management services comprised of analyzing and organizing wrap around services for underserved students. Provided follow-up services and generated referrals to external agencies as necessary.
Planned home visits as to connect parents, caretakers, and guardians to services necessary to boost student progress in acclimating to the middle school setting and aid scholastic achievement.
Convened with school counselors, administration, and the school psychologist to form an interdisciplinary unit in brainstorming potential intervention methods to help lower performing students tackle hardships within their households, as well as addressing their social wellbeing and enhancing academic achievement.
Las Vegas 1 October Crisis Intervention, Las Vegas, Nevada Oct 2, 2017 to Oct 12, 2017
Provided crisis intervention and counseling to victims and families of the 58 killed and the 422 injured in the Las Vegas, Nevada Route 91 Harvest Music Festival massacre.
Gandara Center, Springfield, Massachusetts Jun 1991 to Jul 2016
Directed and implemented policies and procedures for the outpatient services function at a behavioral health center dedicated to promoting the wellbeing of culturally diverse populations through innovative, culturally competent behavioral health, prevention and educational services. Promoted the organization’s mission and programs within the community and to other affiliated organizations in three distinct clinical roles.
OUTPATIENT SERVICES DIVISION DIRECTOR (Jul 2014 to Jul 2016)
Steered clinical goals, human resources duties, staff management, team training, and quality assurance under the direction of the Executive Director. Organized and scheduled program activities with team members and directed the program supervisor. Oversaw and appraised all educational, preventive, clinical, and outreach services administered by clinical personnel. Participated in all mandatory staff, management, and service training meetings.
Orchestrated all direct care services referrals and guided clinical services involving basic monitoring of the treatment planning process.
Enforced compliance with safety, organizational guidelines, and program treatment philosophy. Implemented accountability systems for team members and clientele.
Directed administrative functions such as maintaining client records in alignment with the standard format and timetables. Controlled program state license, regulation, and funding compliance and generated monthly reporting.
Nurtured client relationships, regulated crisis prevention endeavors, and served as the Tobacco Education Coordinator.
ADDICTION AND CRIMINAL JUSTICE SERVICES DIRECTOR (Apr 2011 to Jul 2014)
Supervised, evaluated, and modified clinical programs under the direct supervision of the Outpatient Services Division Director. Drove process improvement efforts and administered clinical training to program and support personnel while adhering to company guidelines and standards.
Oversaw the completion and data entry in the DPH/BSAS virtual gateway system of all BSAS intake, enrollment, and discharge forms.
Oversaw the hiring, advancement, retention, and corrective action process for staff. Managed healthcare delivery services in the absence of clinical staff and streamlined monthly reporting.
OUTPATIENT CLINICIAN (Jun 1991 to Jul 2016)
Provided bi-lingual, bi-cultural, clinical services for children, adolescents, adults, and their families. Screened, assessed, diagnosed, and provided clinical therapeutic interventions for the Outpatient Services Division of the Gandara Center. Provided clinical intervention through individual, family, and group service modalities.
Conducted behavioral health triage screenings and comprehensive bio-psychosocial assessments in outpatient, urgent care/crisis, and inpatient units. In addition, the ability of logging all client information and history, treatment interventions, and other relevant contacts in the Center’s electronic health record, ClaimTrak TM.
Assessed and determined Suicidal/Homicidal risk and placed in appropriate level of care to ensure patient, others safety and treatment appropriateness, including necessary MAT (Medication Assisted Treatment). Apply DSM-V criteria to diagnose and determine appropriate group, individual, and/or family intervention utilizing ecological, strength based and other evidence-based approaches and best practices. Identify and utilize available community-based resources to maximize client goals and increase client’s quality of life. Secure a productive discharge summary plan including all necessary referrals.
Steered detailed diagnostic analysis for the sex offender population, including continuing correspondence among criminal justice and law enforcement establishments to safeguard public safety and sex offender treatment compliance.
Correspond with clientele and internal stakeholders to aid the issue-resolution processes.
Provided addiction treatment utilizing several treatment approaches including the Medical Model and Prochaska and Di’Clemente’s “Stages of Change Model.”
Accomplish a minimum of 70 hours of Continuing Education Unit (CEU) credits vital to the behavioral health care industry on a yearly basis. Aid in the evaluation of quality assurance within the facility’s behavioral health services and drive continuous improvement efforts to build systems safeguarding and tracking patient care/safety.
Attend all monthly, quarterly, and yearly meetings as directed and in adherence to contractual compliance. Inform senior management of crucial organization data posing an adverse effect on client and vendor relations, as well as patient care.
Director, Substance Abuse Unit Dept of Correction Enfield, CT
Managed the safety and security of 726 inmates and 4 correctional staff members ensuring that all treatment files were in alignment with both state and federal substance abuse treatment section codes. Processed and submitted all mandatory reports by unit deadlines.
Officiated clinical supervision meetings with addiction services personnel on a weekly basis. Served as a personal counselor for clients and inmates with a more intractable behavioral record. Enforced compliance with urinalysis testing following state statutes and department directives.
Community Enforcement/Parole Supervisor Connecticut Department of Correction Community Enforcement Unit, Wethersfield, CT
Controlled the safety and security of 454 community released inmates and 10 Correctional staff members. Audited the facility’s logbook, performed day to day roll call, and led regular team meetings.
Conducted investigations and conducted yearly residential audits according to departmental and unit orders. Nurtured effective cross-functional partnerships among the criminal justice, law enforcement, and community service agencies.
Coordinated the arrest of offenders and removed them from residential and community programs per guidelines. Responded to emergencies in compliance with department policy as needed.
Reviewed and approved escape warrants for the State Attorney’s Office. Verified the qualification of assigned officers’ weapons on an annual basis.
Education & Credentials
Master of Social Work
Springfield College, Springfield, MA
Bachelor of Science in Human Services
Springfield College, Springfield, MA
Licensed Clinical Social Worker Nevada # 7769 -C
Licensed Independent Clinical Social Worker MA # 120382
Licensed Alcohol/Drug Counselor I MA # 13320
Former Massachusetts Problem Gambling Specialist (MA PGS)
Certified Domestic Violence Counselor (CDVC)
First AID Certified, American Red Cross
C.P.R. Certified, American Red Cross
Former Nonviolent Intervention Certified, Crisis Prevention Institute (CPI)
Microsoft Office (Word, Excel, PowerPoint, Outlook), EHR Systems (TechCare TM, ClaimTrak TM)
Military Experience: U.S. Army, Communication- Air Assault Badge (Honorably Discharged)