GAGANDEEP SINGH KHATTRA

** ********* *****, ******, ******** • 437-***-**** • ada76a@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 8years of experience in office Administration, Supervision, Customer Services

Strong background in office management and work in fast paced environment

Proven skills in management of office Transactions, Supervision

Professional communication skills include fluency in English, Hindi and Punjabi

Graduate of Information Technology (B.Tech. I.T)

Computer skills include: - MS Office, internet and email

- Office management software’s (CRM)

- Knowledge of LAN/WAN

- Data Entry

- Any custom software for office Management

PROFESSIONAL EXPERIENCE

Transaction Processing Officer ( Banking Administration ) April 2109 To Oct. 2019

CIBC

Receive requests from internal and external clients for processing financial transactions (sending cables, IBP's, preparing drafts/money orders and transferring funds between accounts)

Process entries using multiple steps and involving unique situations (e.g. foreign exchange, corporate accounts) to ensure adjustments are posted directly to customer's accounts, operation centres or branches

Verify documentation on file to ensure accuracy (e.g. fax agreement, signatures, special handling instructions, available funds); create new client files using an in-house database system and ensure client service charges are calculated and charged appropriately

Receive requests and verify information against documentation, indicating any special handling instructions as dictated by the client; print and forward information as appropriate

Remit and/or settle funds (e.g. cable, EFT, IDP, third party demands) using an in-house system to fulfill client requests

Escalate non-conforming requests or those requests exceeding dollar limits to appropriate areas for authorization

Complete clerical duties such as filing, faxing, photocopying, stationery ordering, typing basic information and modifying established spreadsheets to provide administrative support to department

Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of documents and perform accurate quality assurance checks

Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to track and report to Sr. Officer and/or Supervisor

Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements

Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures and service level agreements

Train new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process

Office Manager 2016 – 2019

Global Achievers, Ludhiana, Punjab (INDIA)

Coordinate office activities and operations to secure efficiency and compliance to company policies

Supervise administrative staff and divide responsibilities to ensure performance

Manage agendas/travel arrangements/appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures

Create and update records and databases with personnel, financial and other data

Track stocks of office supplies and place orders when necessary

Submit timely reports and prepare presentations/proposals as assigned

Assist colleagues whenever necessary

Office Administrator 2011 – 2016

Roshan Singh Khattra Educational Trust, Bathinda, Punjab (INDIA)

Handling incoming calls and other communications.

Managing filing system.

Recording information as needed.

Greeting clients and visitors as needed.

Updating paperwork, maintaining documents and word processing.

Helping organize and maintain office common areas.

Performing general office clerk duties and errands.

Organizing travel by booking accommodations and reservations needs as required.

Coordinating events as necessary.

Maintaining supply inventory.

Office assistant 2009-2011

Northwest College of Engineering, Mega, Punjab (India)

Handling incoming calls and other communications.

Managing filing system.

Recording information as needed.

Greeting clients and visitors as needed.

Updating paperwork, maintaining documents and word processing.

Helping organize and maintain office common areas.

Performing general office clerk duties and errands.

Coordinating events as necessary.

Maintaining supply inventory.

Maintaining office equipment as needed.

Aiding with client reception as needed.

Experience as a virtual assistant.

Creating, maintaining, and entering information into database

EDUCATION

Bachelor of Technology in Information technology 2009

Punjab Technical University, Jalandhar, Punjab, India

(equivalent to a Bachelor, as determined by World Education Services in Toronto, ON)

Diploma In Information Technology 2006

Punjab State Board of Technical Education and Industrial Training, Chandigarh(UT, India

(equivalent to a Diploma, as determined by World Education Services in Toronto, ON)

REFERENCES

Available Upon Request

Contact this candidate