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Manager Front Office

Location:
Chittaranjan, West Bengal, India
Posted:
January 06, 2020

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Resume:

PRAKASH SINGH

Email: ada74z@r.postjobfree.com

Contact No: - +91-769*******, +91-909*******

Address: Behind Hero Honda showroom, Rangamatia (west),

P.O: Rupnaranpur, Dist. : Asansol, West Bengal ( India)

CAREER GOALS

A Hotel management professional with 21 years of vital experience in Hospitality Industry. My goal is to lead a challenging and fulfilling career to obtain the position of a General Manager in the industry, utilizing my educational and professional qualification bringing values to my employers.

ACADEMIC / PROFESSIONAL QUALIFICATION

Bachelor’s degree in Commerce -( 1990 - 1992) from University of Burdwan - West Bengal – (India).

Diploma in Hotel and Catering Management -( 1992 - 1994) from Society of Management Science. Durgapur - West Bengal. (India)

WORK EXPERIENCE - From Present to Start.

1) ON TIME RESTAURANT - Creative cuisine ( Riyadh, Saudi Arabia

Position: Asst. Restaurant Manager - Nov 2017 to Dec 2019.

Duties and responsibilities:

Ensure that the restaurant operate efficiently.

I have to coordinate a variety of activities in all the outlets.

Responsible for customer satisfaction maintain high standard for service, hygiene and safety,

Coordinate with all the departments for any assistance required.

Organise trainings, motivating staff and prepare duty schedules.

Helping in area when circumstance dictate.

2) SKR Group of Restaurants – (The Yellow chilli / Hongkong ) Dhanbad - India .

Position: Sr. Captain – June 2016 to August 2017.

Duties & responsibilities:

To supervise the Team members during the operations.

To ensure that the operations runs smoothly.

To ensure Guest are treated like king and leave the restaurant with a smile.

To solve all the major and minor issues of the department and the team members.

To attend the weekly meeting with department Head.

3) Saad Group of Industries – ( Al khobar, Saudi Arabia )

Position: Restaurant Cashier’s Supervisor - Dec 2007 to Dec 2015.

Duties & Responsibilities:

To supervise a team of Cashier monitoring the day to day operations of the restaurant and assist Food and Beverage Manager in all the major issues.

To ensure that the Customer oriented service is followed at all times,

Coordination with finance department in all major issues.

Prompt solutions of issues raised by customers regarding

To prepare all the daily revenue generated departments and checks the invoices.

Auditing and checking bank reconciliations on a daily basis.

4) Jumeirah International – Dubai (U.A.E).

Position : Guest Service Assistant - June 1999 - Feb 2007

Duties & Responsibilities:

Assisting the guest in a Friendly and politely.

Prompt respond to their queries and try to solve any issues.

Giving proper and correct information about the properties and its Facilities.

Ensure that the Guests are satisfied and leave the park happily.

Answer telephone, screen and direct calls.

Determine and utilise name during guest interactions.

Ability to understand Guest questions and try to communicate them.

5) Holiday inn – 5* - Surat (India)

Position: Front office Supervisor - Aug 1994 to March 1999

Duties & Responsibilities:

Supervise and monitor the entire Front Desk Department.

Responsible for handling guest complaint and respond to their complaint.

Ensure that the operations are run smoothly including Bell desk and back office.

Making Schedule for the Duties and the training.

Follow up with the Front office manager for any additional duties.

Ensure that the VIP’S are warmly welcomed and taken extra care.

Introduce new standard and procedure and it is implemented.

KEY SKILLS

Knowledge of MS Office, Words, Excel, PowerPoint

Hotel management system like Fidelio, FoxPro and Point of sale.

Commitment to working hours

Work under pressure

Self-confidence and interpersonal

Managerial skills

Leadership qualities

Interpersonal Skills.

ACHIEVEMENTS

Winner of Best Employee of the Month 2 times.

Awarded for the best performance in sales and quiz.

Appreciation letter from the Guest for quality of service.

Completed successfully 10km Marathon in Dubai.

LANGUAGES

English : Excellent

Hindi : Excellent

Bengali : Excellent

Arabic : Average

HOBBIES

1.Marathon running

2.Football

3.Cricket

4.Travelling

5.Shopping

6.Internet browsing



Contact this candidate