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Customer Service Manager

Pretoria, Gauteng, South Africa
January 06, 2020

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Curriculum Vitae

Mahlatji Sakie

Address: *** ******** *******


ID Number:930**********

Gender: male

e-Mail Address:

Contact Number: 079*******

Valid drives license code B

Personal statement

I am a result driven, self-motivated and committed individual that never gives up but strives to learn and to become better at what I do. I believe in hard work and self-motivation, as these are the things that make it easy for my productivity. I am a well presented with excellent communication skills and having a commercial approach to solving problems and developing relationships with customers. I worked in retail, which gave me experience in team work and a fast paced customer service environment. Now, i am looking forward to making a significant contribution, with an ambitious company that offers opportunities for progression.


Tshwane university of Technology

Tertiary - Tshwane University of Technology

Course - Tourism Management

Qualification - National Diploma- Not-yet Completed

Tertiary - Rosebank college

Course - CTH Level 3 Diploma in Tourism and Hospitality

Qualification - level 3 National Diploma

Year - 2013

High School - Kwena Molapo Comprehensive Farm School

Year Matriculated - 2013

Subjects - English Language, Sepedi home language, Mathematics Literacy Geography, life sciences, History and life Orientation

Certificates Obtained


Travel Agency Operations


Tourplan iS V2


Domestic Fares & Ticketing Mundus

Galileo Computer Based Training

Quick-Trav Invoicing Level 1

Key skills and competencies

Self-motivated with a flexible attitude, and being able to adapt quickly to change.

Leading, engaging and building confidence in a travel industry.

Having exceptional interpersonal, communication and motivational skills.

Proven ability to stay within approved budgets, schedules & achieve objectives

Club captain in my football team (leading skills)

Technical Proficiency

MS Office

Microsoft Word,

Microsoft Excel,

Microsoft Visio,

Microsoft PowerPoint, and

Microsoft Outlook

Advanced problem solving and numeracy skills.

Accomplished communication skills, both written and verbal, developed through numerous essays and presentations.

Proficiency in all areas of Microsoft Office, including Access, Excel, Word and Powerpoint.

Work Experience

Sales Assistant Moresport Spotsmans warehouse Fourways Crossings

(4 year 6months)

Key results:

Demonstrated resilience and ability to sell products, consistently meeting KPIs set for adding more value to sales.

Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale.

Duties include:

Customer service

The assembling and building of cycling related equipment and bicycles from junior to senior

Helping train new team members in key competencies.


Sportsmans warehouse fourways

1.Jacob Maseko (Manager)

Contact details: 084*******

2.Dineo seemella(cycling manager)

Contact Numbers: 074-***-****

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