Social Media Sales
Resume:
Ifeoma Jonah
Customer Relationship Officer
I am a fun, mixed tribe, friendly and extremely driven person with a bubbly personality, a patient listener with a good background in conflict resolution, inquires and customer relationship. I have advanced computer skills, good telephone etiquette, excellent communication skills with the ability to multi-task professionally while under pressure. ada73s@r.postjobfree.com
Lagos, Nigeria
SKILLS
Microsoft Office
Excellent
Communication skills
Collaborative Nature
Flexibility/Adaptability
Motivated Learner
Time management
Team management
Networking Expert
Market research
Multitasker
LANGUAGES
English
Native or Bilingual Proficiency
Yoruba
Full Professional Proficiency
Igbo
Professional Working Proficiency
WORK EXPERIENCE
01/2015 – 05/2017
Customer Relationship Officer
JONAH OLUWASEUN MULTIVENTURES
Process clients order and ensure delivery.
Research required information using available resources. Manage and resolve customer complaints.
Provide customers/visitors with product and service information. Ensuring high customer retention rate.
Maintain accuracy of information delivered and documented. Reporting all the essential information to the the office concerned. Actively promoted company's products and services to existing and prospective clients. Handled all company financial documentation.
. Contributed to and developed marketing plans and strategies. 03/2019 – 07/2019
Customer Relationship Officer
Webzoftmedia
Determines customer’s satisfaction from the questionnaires. Involved in management of social media handles to improve customers engagements. Creation of social ads to increase customer base.
Develops rapport with the customer base on all social media handles. Ensuring all other customer's needs and inquires, received through email and phone calls are attended to satisfactorily.
Actively promoted company's products and services to existing and prospective clients to meet sales goal.
Determining a customer's needs and being able to offer advice, guidance. Giving suggestions for service improvement.
Evaluated marketing campaign to boost sales growth. Monitored competitor activity.
EDUCATION
Bsc. Nutrition and Dietetics
University of Nigeria
Achievements/Tasks
Achievements/Tasks
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