Resume

Sign in

Social Media Sales

Location:
Lagos, Nigeria
Posted:
January 06, 2020

Contact this candidate

Resume:

Ifeoma Jonah

Customer Relationship Officer

I am a fun, mixed tribe, friendly and extremely driven person with a bubbly personality, a patient listener with a good background in conflict resolution, inquires and customer relationship. I have advanced computer skills, good telephone etiquette, excellent communication skills with the ability to multi-task professionally while under pressure. ada73s@r.postjobfree.com

081********

Lagos, Nigeria

SKILLS

Microsoft Office

Excellent

Communication skills

Collaborative Nature

Flexibility/Adaptability

Motivated Learner

Time management

Team management

Networking Expert

Market research

Multitasker

LANGUAGES

English

Native or Bilingual Proficiency

Yoruba

Full Professional Proficiency

Igbo

Professional Working Proficiency

WORK EXPERIENCE

01/2015 – 05/2017

Customer Relationship Officer

JONAH OLUWASEUN MULTIVENTURES

Process clients order and ensure delivery.

Research required information using available resources. Manage and resolve customer complaints.

Provide customers/visitors with product and service information. Ensuring high customer retention rate.

Maintain accuracy of information delivered and documented. Reporting all the essential information to the the office concerned. Actively promoted company's products and services to existing and prospective clients. Handled all company financial documentation.

. Contributed to and developed marketing plans and strategies. 03/2019 – 07/2019

Customer Relationship Officer

Webzoftmedia

Determines customer’s satisfaction from the questionnaires. Involved in management of social media handles to improve customers engagements. Creation of social ads to increase customer base.

Develops rapport with the customer base on all social media handles. Ensuring all other customer's needs and inquires, received through email and phone calls are attended to satisfactorily.

Actively promoted company's products and services to existing and prospective clients to meet sales goal.

Determining a customer's needs and being able to offer advice, guidance. Giving suggestions for service improvement.

Evaluated marketing campaign to boost sales growth. Monitored competitor activity.

EDUCATION

Bsc. Nutrition and Dietetics

University of Nigeria

Achievements/Tasks

Achievements/Tasks



Contact this candidate