Customer Service Human Resources

YEAR’S OF EXPERIENCE:

ICAN COLLEGE, Kuala Lumpur

Contract Basis: (May 2019 till Present)

Position: Lecturer/Human Resources Executive

/Facilitator/Marketing Executive

LECTURER (HR and BUSSINESS SUBJECTS)

Lecture planning and preparation, research materials

Checking and assessing student’s assignments

Encouraging personal development via tutorial

HUMAN RESOURCES MANAGEMENT

Recruiting, screening, interviewing and placing secure job for employees.

Arranging suitable interview invitation for internship positions.

Monitor Staff’s attendance and leave

Monitor Staff’s Contract

Dealing with company’s agreement

FACILITATOR

Monitor all facilities in college and hostels

Dealing with external and internal contractor for service

Dealing with hostel’s agreement such as (releasing existing hostel and getting new units)

MARKETING EXECUTIVE

Dealing with upcoming students through phone calls (telemarketing)

Report to the Marketing Manager regarding the potential candidates

COURTS MAMMOTH

Internship: (October 2018 to December 2018)

Human Resources Assistant in Recruitment

Recruiting, screening, interviewing and placing credible employees.

Deals with representative relations, finance, advantages, and preparing. HR supervisors plan, immediate and facilitate the managerial elements of an association.

Sorting out the staff’s performance appraisal documents for the branches and reference check.

Arranging interview and preparing a letter of appointment (LOA) for the new employees for support centre and branches.

CELCOM

Full time (January 2016 to August 2016)

Customer Service Officer

Manage calls and provide customer service for broadband/internet/mobile

Understanding customers’ need and provide solution

Ensure customer satisfaction and provide professional customer support.

Customer assistant will be communicate with clients through inbound calls and replying email preferred language, effectively clarifies client's doubt and provide consulting as to improve the satisfaction level of clients

As a key communicator with client, customer service executive must be able to handle, feedback customer's complaints and suggestion on time & assists to provide suggestion in advancing customer service flow

Uni Asia

Full Time (March 2012 to June 2012)

Admin Executive

Act as the point of contact between the executives and internal/external clients

Undertake the tasks of receiving calls, take messages and routing correspondence

Handle requests and queries appropriately

Maintain diary, arrange meetings and appointments and provide reminders

Make travel arrangements and dictation and minutes and accurately enter data

Monitor office supplies and research advantageous deals or suppliers

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

ADDITTIONAL INFORMATION:

Expected Salary:

MYR 2300 - 2800

SPOKEN LANGUAGE

English (fluent)

Bahasa Malaysia (fluent)

Tamil (fluent)

SKILLS

Microsoft Office

Adobe Photoshop

Microsoft Outlook

Publisher

EDUCATION

Bachelor of Human Resources Management

Kuala Lumpur Metropolitan University College (KLMUC)

CGPA of 3.3 (2019)

CERTIFICATION

IELTS : 6.0

Teaching Permit: Diploma Level

LINGGESWARAN

CHANDRASEKARAN

Contact Number: 018-*******

Email: *********@*****.***

Address: Block-D-13-14, PPR Seri Semarak,

Jalan Air Keroh Setapak Jaya,

53300 Setapak Kuala Lumpur

Contact this candidate