YEAR’S OF EXPERIENCE:
ICAN COLLEGE, Kuala Lumpur
Contract Basis: (May 2019 till Present)
Position: Lecturer/Human Resources Executive
LECTURER (HR and BUSSINESS SUBJECTS)
Lecture planning and preparation, research materials
Checking and assessing student’s assignments
Encouraging personal development via tutorial
HUMAN RESOURCES MANAGEMENT
Recruiting, screening, interviewing and placing secure job for employees.
Arranging suitable interview invitation for internship positions.
Monitor Staff’s attendance and leave
Monitor Staff’s Contract
Dealing with company’s agreement
Monitor all facilities in college and hostels
Dealing with external and internal contractor for service
Dealing with hostel’s agreement such as (releasing existing hostel and getting new units)
Dealing with upcoming students through phone calls (telemarketing)
Report to the Marketing Manager regarding the potential candidates
Internship: (October 2018 to December 2018)
Human Resources Assistant in Recruitment
Recruiting, screening, interviewing and placing credible employees.
Deals with representative relations, finance, advantages, and preparing. HR supervisors plan, immediate and facilitate the managerial elements of an association.
Sorting out the staff’s performance appraisal documents for the branches and reference check.
Arranging interview and preparing a letter of appointment (LOA) for the new employees for support centre and branches.
Full time (January 2016 to August 2016)
Customer Service Officer
Manage calls and provide customer service for broadband/internet/mobile
Understanding customers’ need and provide solution
Ensure customer satisfaction and provide professional customer support.
Customer assistant will be communicate with clients through inbound calls and replying email preferred language, effectively clarifies client's doubt and provide consulting as to improve the satisfaction level of clients
As a key communicator with client, customer service executive must be able to handle, feedback customer's complaints and suggestion on time & assists to provide suggestion in advancing customer service flow
Full Time (March 2012 to June 2012)
Act as the point of contact between the executives and internal/external clients
Undertake the tasks of receiving calls, take messages and routing correspondence
Handle requests and queries appropriately
Maintain diary, arrange meetings and appointments and provide reminders
Make travel arrangements and dictation and minutes and accurately enter data
Monitor office supplies and research advantageous deals or suppliers
Produce reports, presentations and briefs
Develop and carry out an efficient documentation and filing system
MYR 2300 - 2800
Bahasa Malaysia (fluent)
Bachelor of Human Resources Management
Kuala Lumpur Metropolitan University College (KLMUC)
CGPA of 3.3 (2019)
IELTS : 6.0
Teaching Permit: Diploma Level
Contact Number: 018-*******
Address: Block-D-13-14, PPR Seri Semarak,
Jalan Air Keroh Setapak Jaya,
53300 Setapak Kuala Lumpur