Melissa Megan Mc Gowan : Executive/Personal Assistant
Relocating to Port Alfred: January 2020
Address: ** ******* ****, ***********, **** London, 5247
Telephone: 076******* (c)
excellent organisational and time management skills
good written and spoken communication skills
accuracy and attention to detail
a calm and professional manner
excellent computer and administration skills
a flexible and adaptable approach to work
the ability to use my initiative and accountable for my actions
I am a highly motivated, confident individual with exceptional multi-tasking and organisational skills; I am able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. I am ready and qualified for the next stage in a successful career.
Key Competencies and Skills
administrative support and secretarial duties
written and verbal communication skills
administration and document management
event management and diary management
provide administrative support with key projects
type reports, minutes, agendas, memorandums and general correspondence
record keeping : filing documentation paper-based and electronic
computer skills i.e. Microsoft, outlook, email, internet
ogood communication and time management skills
oself-development, willing to learn new tasks, provide innovative solutions to problems
ocustomer service and maintaining relationships with clients
oability to work independently and a team player
oenergetic, flexibility and multitasking
oinitiative and sound judgment
omaintaining confidential information
oadhere to deadlines
oproactive, adapting and responding to change
High School : Wentworth Secondary School – Durban
Standard Passed : Matric Exemption – 1993
Institution : UNISA - Final Year
Qualification : Bachelor of Commerce in Business Management
Institution : Damelin College
Qualification : Certificate in Banking
Institution : U N I S A
Qualification : National Higher Certificate in Accounting
Institution : MANCOSA
Qualification : Higher Certificate in Project Management
Records Management Certificates from UNISA NQF 5 credits:
Basic Archives and Records Management
Intermediate Archives and Records Management
Advanced Archives and Records Management
Employers Name: Beyond Zero NGO
Employment Dates : 03 December 2018 – 30 April 2019
Reason for leaving : contract ended
Job Title: Personal Assistant to CEO and Senior Executives
Summary of main duties:
Type reports, minutes, agendas, memorandums and general correspondence and filing of documentation
Coordinates, books and arranges business travel
Delegated routine correspondence and filling
Diary management of CEO
Coordinates and prepares all EXCO, Board and Board Committee meetings packs
Records, drafts and distributes minutes of meetings
Carries out delegated research on the internet
Manage phone calls and correspondence (email & letters etc)
Schedules meetings, distribute agenda and minute taking of meetings
Procurement of goods and services according to company policy
Planning and organises of conference venues for external meeting
Receptionist duties when needed
Employers Name: SA Reserve Bank
Employment Dates : 01 April 1999 – 31 December 2017
Reason for leaving : Retrenchment
Job Title: Personal Assistant and HR Officer : 2009 – 2017
Summary of Duties:
Type reports, minutes, agendas, memorandums and general correspondence ad-hoc ;file documentation
Make arrangements for and receive visitors/VIP visitors
Travel arrangements : booking of flight, and accommodation and car rental for the Branch Manager and management team
Taking down of Branch Minutes ie. Management meetings, Disciplinary hearings, JPC meetings,Departmental meetings; distribute minutes to participants;
Co-ordinate the arrangements/logistics for the Monetary Policy Forum and liaise with Executive Management, Head Office with regard to the function.
Setting up the Boardroom room for meetings e.g. projector, stationery, refreshments and relevant meeting documents
Upkeep of the Manager's diary,recording of the Manager's programmes for functions, co-ordinate his appointments internally and externally.
Assist in establishing and managing internal communication channels between the Branch Manager and employees i.e. managing the Bulletin Board and Intranet
Establish system of record keeping and maintain up to date comprehensive records of correspondence in the branch.
Draft and finalise letters, documents, circulars and Manager's Instructions and responses to routine requests for information.
Update Branch Bulletin Board and Intranet site to communicate relevant information to all staff
Assist with ad hoc projects/ projects
Make appointments for visitors and finalise pre-visit arrangements before arrival
Ensure staff queries are directed to the Branch Manager to receive attention
Branch Manager's diary maintained and meetings arranged.
Travel arrangements organised and confirmed for all branch staff
Telephone calls received and forwarded to appropriate people in the department and messages taken when required
Provide administration support to the HR Business Partner
Manage leave records by ensuring all leave is captured correctly; approve and control all types of leave categories; prepares monthly leave returns;
Monitor & update Overtime Register : reconcile overtime hours worked; verify accuracy of payment calculations; reconcile all overtime taken monthly
Processing of Staff Loans i.e. Emergency loans, Housing & Vehicle loans; retirement Fund Loans
Capturing of Study aid and Bursary Forms; Garnishee orders; Home owners Insurance; Personal Group Accident Forms
Appointments/Terminations/Resignations/ Deaths : Uploading all new appointments; processing of relevant termination documents according to the checklist
Branch Training and Development : updating all training and development stats; reconcile the actual and planned; Co-ordinate training logistical arrangements; update training register
Capturing of all IODs and Complete Workmen’s Compensation Register
Staff training : Arranging of training events, coordinating and ensuring attendance; record keeping, attendance registers and enrolment
Confidential recordkeeping and maintenance of all HR documentation; preparing and managing all HR documentation including offer letters and contracts of employment
Assist with all general HR related administration and ad hoc HR reporting
Prepare Internal Circular relating to any new updates for staff members on new procedures; policies and guidelines
Administrative Clerk : 2001 – 2009
Summary of Duties:
Administrative tasks : data capturing on the Bank’s accounting system, typing reports, correspondence, enquiries from the public
Paying of Branch Accounts, record in relevant control registers i.e. maintenance register
Prepare monthly returns for Accounts and staff overtime schedules
Schedule travelling and accommodation arrangements for staff
Management of the switchboard, filing, processing faxes, handle incoming mail
Typing correspondence, scanning documentation, compiling reports, agendas, etc.
HR Functions: Processing of leave, emergency funds, bursaries, study aid resignations, retirement fund loans, I.O.D. claims, attending to employee enquiries, monthly overtime schedules, compile management report, new staff appointments
Co-ordinating the procurement process for Branch supplies and services.
Managing and controlling Fixed Assets and Stores/Stationery
To ensure that the necessary goods and services are procured and recorded.
To ensure that creditors are paid for goods delivered and/or service rendered.
To ensure that all outstanding amounts due are claimed and received.
To ensure adequate stock holdings and that stock movements are accurate, complete and verified.
To ensure assets are accounted for and that the movement of assets is recorded.
To ensure that the utilisation of pool vehicles are authorised and recorded.
Sameera Jenkins: HR Manager
Life Hospital Group
Edmund Jacob: Branch Manager
South African Reserve Bank