SILVIA IRERI BRAVO

MENDEZ

** ****** ********** **********, *******, Mich. 60153, 341*******, ada6yb@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an enthusiastic psychologist born in Uruapan Michoacán, Raised in Costa Mesa, California and went to college at the University Of Guadalajara. This has brought me to work in Human resources and then grow into an customer management position in the company I currently work for. I am a hardworking Customer Success Manager offering 3 years of experience in administrative positions. Highly efficient, productive and reliable. Seeking to help companies meet their goals.

SKILLS

Excellent communication abilities

Issue resolution

Multi-tasking and negotiation

Outstanding people skills

Problem-solving abilities

Project management

Attention to detail

Dependable

EDUCATION

Licence degree

University of Guadalajara, Guadalajara, Jal.

February 2017

Volunteered at Asociación Civil Zapotlán Ecológico

FB: Zapotlán Ecológico

Volunteered at Founded Colectivo Universidad Incluyente- CUSUR

FB: Universidad Incluyente – CUSUR

High school diploma

Costa Mesa High School, Costa Mesa, CA

September 2008

Global Connect School of Social Sciences University of California Irvine, Essay winner

Capitan of Junior Varsity Team

Business Academy, Virtual enterprise for 4 Years

Continuing education in Introduction to Psychology

EXPERIENCE

Customer Success Manager (Account Manager)

PowerISA Mexico A.C de C.V Uruapan, Michoacán

January 2017 - Current

Acknowledged customer issues and resolved their problems quickly and efficiently.

Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Collaborated with Operation to plan, develop and implement the campaign’s needs.

Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Developed and implemented tailored service plans to the needs of particular clients.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Evaluated the customers' needs and provided service options to meet their requirements.

Facilitated the implementation of a 3 section division in the company that communicated objectives across client, teams, and departments, assigning multi-phase activities to appropriate personnel and coordinating time lines to ensure successful launch.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Coordinadora Ejecutiva De La Feu

Federación Estudiantil Universitaria Guadalajara, Jalisco

November 2015 - December 2016

Collaborated with the president of the FEU to plan, develop and implement Projects in 20 different high schools that would impact their learning process in a positive way.

Conducted market research to learn of current trends and to perform activities accordingly.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Maintained and monitored project plans, project schedules, work hours, budgets and expenditures.

Identified prospects to join our team through use of business directories, conferences, trade shows and by following existing clients' leads.

Acknowledged students issues and resolved their problems quickly and efficiently by communicating with the principals and parents.

Administrative Asistant

Instituto Cambridge Ciudad Guzmán, Jalisco

April 2014 - November 2015

Acknowledged customer issues and resolved their problems quickly and efficiently.

Collaborated with colleagues to discuss market information and strategies.

Conducted market research to learn of current trends and to perform sales activities accordingly.

Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

Evaluated the customers' needs and provided service options to meet their requirements.

Identified prospective customers through use of business directories, conferences, trade shows and by following existing clients' leads.

Informed customers about current promotions and sales, encouraging them to take advantage.

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