Dynamic, detail-oriented, IT Professional highly regarded for demonstrated experience deploying complex infrastructures and technical solutions for Industry leaders. Excel at providing comprehensive secure systems analysis and full life cycle project management. Hands-on experience leading all stages of system development efforts, including requirements definition, testing, and support. Outstanding project and program leader; able to coordinate and direct all phases of project-base efforts while managing, motivating and guiding team.
Areas of Expertise
Network and System Security
Research and Development
Policy Planning / Implementation
Data Integrity / Disaster Recovery
Team and Project Leadership
Technical Specifications Development
Client Management & Retention
Management and Program Analyst Wipro Technologies
01/2016 - Present Atlanta, Ga
To attend meetings with potential Clients to determine the technical and business requirements and ensuring that all necessary information is collated prior to producing a solution.
Prepare recommendations for resource requirements to accomplish critical milestones and operational goals; negotiates with managers of various components of the Service to obtain needed resources and support.
Research and analyze processes internally and externally; serve on or support focus groups or special teams for defining changes; make recommendations for improvement; and validate proposed process improvement models Serve as a subject matter expert as it relates to program area processing and responsibility. Revise policies; develop guidance or technical procedures. Develop training materials. Prepare directives, issuances, memoranda, policy statements, and other written recommendations relating to the project.
Monitors attendance and schedule adherence.
Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
Plan, coordinates and establish operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project
Conduct briefings and prepare comprehensive reports to keep managers and executives advised of project plans and progress and to communicate findings and recommendations.
Performs problem management by implementing and documenting workarounds and determining the root cause or permanent fix
Provides analytical support for special projects.
Collaborates with Operations Management to identify opportunities and further optimize our workforce.
Communicates and works with staff members, Management, Human Resources, Accounting and Clients.
Provides administrative and programmatic support to the Team Leads
Provides senior leadership with program evaluation results that are utilized in the resource management process for greater program effectiveness.
Translates programmatic requirements into specific project plans.
Performs a variety of administrative, technical and analytical duties pertaining to program and functional related activities during all phases of the planning, programming, and budgeting process.
Keeps abreast of current policies.
Security Incident Response Analyst Hexaware Technologies
06/2014 – 01/2016 Dunwoody, Ga
Assisted in the development and maintenance of security monitoring and incident response services including but not limited to network event analysis and email analysis
Monitored ticketing queue and support Tier 1 analysts in performing their duties
Triaged security events as they come in both as a first level analyst and an escalation point
Supported management team on activities as directed to improve the security monitoring and incident response services
Performed knowledge base management to create documentation for use as future reference in knowledge base
Provided administrative and programmatic support to department
Information Security Analyst IBM/Lenovo
11/2012 – 06/2014 Dunwoody, Ga
Coordinated with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.
Troubleshooted printers, passwords, email, Standard Windows Applications, internet access, and network connectivity issues.
Ensured the Help Desk maintains exceptional customer service by meeting or exceeding established service level agreements (SLAs).
Participated in QA and UAT testing. Provided training to user base on new or revised functionality.
Analyst IT Information Systems Prism Point Technologies
08/2011 – 06/2012 Atlanta, Ga
Identified and analyzed gaps between current processes and desired state and document processing requirements on cross functional and difficult projects.
Maintained productive working relationships with associates to ensure cost-effective solutions are provided that meet the needs of the business.
Deployed equipment, data storage solutions and performs drive wipe per company standards as required.
Performed access management by provisioning and deprovisioning of systems and security access.
Computer Operation Technician III Georgia Credit Union Affiliates
2/2007 – 8/2011 College Park, Ga
Assisted with workflow and assist other team members to achieve operational best practices.
Monitored, responded, and tracked: ATM network to ensure escalation of ATM Capture; Back-up to Transmissions Desk (Sharedraft Inclearings, ACH, ATM, Returns) problems to the appropriate vendors and to assure maximum availability to bank customers.
Monitored and assisted with resolution to network related outages and incidents.
Reported issues to the appropriate vendors to assure maximum availability to the bank’s customers.
Application System Analyst Georgia Public Broadcasting
9/2002 - 8/2009 Atlanta, Ga
Assessed the configuration of client systems and modified the software or recommend modifications to solve business needs. Tested and validated software modifications prior to implementing in test or production.
Analyzed system functionality and consulted with product design and engineering to determine the correct outcome.
Consulted with clients on issue status, workaround, and best practice via e-mail, client connections, and phone.
Analyzed the client’s use of reports compared to the system functionality and advises on any needed changes.
Bachelor of Science in Criminal Justice
Associate degree in Cyber Security
(specialize in Computer Forensics and Cyber Crime)
Georgia Piedmont Technical College June 2019
IBM: Leadership Excellence Program: 148 class hours developing leadership skills
Red Badge Security Clearance