Green Palace Hotel, Aroos Damascus AL Muraqqabat Rd. Rm 502 My extensive years in the Customer Service industry has opened me a lot of knowledge and skills specially my communication which is vital in this industry. And all of these has shaped me into someone that can really be an asset to a company.
I am a Creative, talented and innovative graduate with consolidated expertise in Receptionist, Administrative Oﬃce, Customer support / Technical Support
Representative and excellent customer engagement.
Almost all my work experience has to deal with customer service and that is why I consider myself an expert. I love making sure that the people that I talk to, gets the kind of service that they deserve. Providing customer service can be done in diﬀerent forms, through direct calling, chat, email etc but anytime I interact with customers I make sure I provide them the best customer service, not because I am being paid for it but because I am
passionate about it.
2016 - July
2005 - 2010
Green Palace Hotel, Aroos Damascus AL Muraqqabat Rd. Rm 502 OBJECTIVE
Diligent, perseverant and focused. I am always willing to increase my knowledge in all areas including outside of work. Adapt at multitasking. My special forte is inspiring others to perform. EXPERIENCE
Teleperformance Alphaland, Makati
Technical/Customer Support Representative
Answering Billing issues
Answering to general Question or inquiries about services Upsell
Receptionist (Front desk)
Answer phones and route calls to speciﬁc people
Answer inquiries about company
Greet visitors warmly and make sure that they are comfortable Ensure reception area is tidy
Call persons waiting for visitor
Hand out employee application
Welcomes visitors by greeting them, in person or on the telephone. Answering or referring inquiries. Directs visitors by maintaining employee and department directories.
Giving instructions. Maintains security by following procedures. Monitoring logbook.
Issuing visitor badges.
TAMBO ELEMENTARY SCHOOL MAIN
Grade 1 - Grade 6
2010 - 2014
2014 - 2019
LYCEUM OF THE PHILIPPINES UNIVERSITY, MANILA
Bachelor of Arts and Science major in Masscommunication with specialization of Broadcasting
Excellent English Skills
High level of maturity and sense of responsibility Sound time management
Ability to working in a team driven environment
Computer literate in MS Word, Excel, PowerPoint
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