CURRICULUM VITAE

K.VIJAI ANAND

Mobile : +91-996*******

Email : ada6wi@r.postjobfree.com

Professional Summary

● Technical Manager - System Engineering & Development with 16+ years of IT experience, which includes 5 years in leading a team of 15 located at different locations - Chennai and Hyderabad.

● Lead the Digital Transformations of the Organization in IT Service Management through ServiceNow platform.

● Lead Architecture, design and development, across diverse technology platforms such as Java & JEE, SpringBoot and .Net frameworks using Oracle/SQL databases.

● Experienced on AGILE roles as SCRUM Master, Product Owner &Product Manager

● PEOPLE FOCUSED, PROCESS ORIENTED & OUTCOME DRIVEN IT PROFESSIONAL

● Help enabled leading-edge processes by utilizing Robotic Process Automation (RPA) & AI/ML

● Trained up cloud native developers to migrate systems to AWS cloud Professional Experience:

Company Designation/Role Duration

Verizon Data Services Technical Manager 2007 – Present Satyam Computer Services Senior Software Engineer 2006 – 2007 Tata Teleservices Pvt Ltd Senior Engineer 2003 – 2006 Education

● Master’s in Business Administration (MBA), Anna University, 2014

● Bachelor of Engineering (B.E), University of Madras, 2002 Technical Skills:

ITSM platform Service Now - Administration and Scripting Programming Core Java, JEE, Hibernate, Spring, SpringBoot, C#, .Net Database PL/SQL, SQL Server 2005/2008, Oracle 9i

Scripting Unix Shell, JQuery, Angular

Source controls Git Hub, Clear Case

CERTIFICATION

● SAFe Advanced Scrum Master

● SAFe Product Owner/ Product Manager v4.6

● Agile Scrum Master

● ITIL V3 Foundation

● Oracle Certified Java Programmer(OCJP) – Java SE 1.6 Project Summary

Verizon India - Technical Manager (2015 - Present)

● Leading/Hiring/Training a team of 15 development engineers across two locations Chennai & Hyderabad - India

● Develop & Support IT Service Management platform- Service Now & Java for Verizon spanning both US and International users

● Managed Program communications to stakeholders.

● People Management - Performance and Career Development

● Support ITSM enhancements in the following Incident Management, Change Management & Service Catalog & Knowledge management - Request Fulfilment

● A fundamental understanding of ITIL framework - ITSM, ITOM & CMDB

● Development Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs, ACL, UI Policy, Data Policy, WorkFlow Designer, Transform Map

● Experience with client and server-side Javascript and the ServiceNow REST APIs

● Set up Integration of ServiceNow to Other Applications including Jira/DevOps

● Modernized the Service Portal to provide high User Experience through responsive design development

● Helped Service Providers to improve their efficiency via Automation

● As SCRUM Master ran the Agile ceremonies, working in tandem with the stakeholders and channeling the requests to Development Team.

● As Product Owner, defined Stories and prioritized the Team Backlog to streamline the execution of program priorities

● As Product Manager owned the product road map, advocated for the product internally, and represented the customer in meetings

● Leading and supporting the SNOW Upgradation efforts (London/Madrid)

● Also contributed to the Release Management process Verizon India - Technical Lead (2011 - 2015)

● Overseeing the evaluation, deployment and administration of CMIS Suite of products using Java, JEE & SpringBoot - Incident management

● Work with senior management and executive staff to develop cohesive plans for the development of innovative software products.

● Review technical feasibility and work with team to develop timelines for product development

● Lead planning and execution of project work plans, making ongoing revisions to meet changing needs.

● Direct development team efforts to achieve team and product development goals, objectives and milestones.

● Collaborate with cross functional teams in global locations to build software architectures that resolve complex business problems.

● Interaction with U.S clients and analyze the business requirements and document them.

● Determine target dates for implementation based on LOE and prioritization.

● Drive team towards business goals and objectives

● Providing critical technical solutions to team members/clients.

● Applying Agile methodologies

● Leading a team of 6 people.

Verizon India -Senior Analyst ( 2007 - 2010 )

Project Description: Application Management Directory (AMD) is a repository for Verizon Application information and AMD tool manages all the application update requests through Request Management System. using .Net, ASP.Net, C#, SQL Server 2005/ 2008, ADO.Net, Ajax, MS Visual Studio 2010, IIS

Responsibilities:

● Worked on the designing, and documentation

● Developed cutting edge application coding to support the elimination of Mainframe based system.

● Worked in harmony with the onshore team and supervisor to initiate and follow-through on Tasks

● Involved in application development, programming, deployment and integration

● Code review and weekly status reports

● Participating in team meetings and work allocation

● Client interaction on requirement gathering.

● Worked on database designing and schema objects (procedures, tables, views etc)Post production support

● Mentoring developers and assist them in their coding efforts

● Developed and added LDAP module to pull the employee information from LDAP. Project Description: Customer Survey Satisfaction tool is a system used by the HelpDesk team and LAN & Desktop team in getting customer feedbacks and their satisfaction level from the services provided by the team. It helps in gauging the ITSD engineer and LDS engineer support personnel‘s performance.

Responsibilities:

● Took the lead role in inheriting the project and upgrading the app to recent standards and deployment

● Worked in harmony with the onshore team and supervisor to initiate and follow-through on Tasks

● Worked on the designing, and documentation

● Added various enhancements to the CSS tool.

● Involved in application development, programming, deployment and integration

● Code review and weekly status reports

● Participating in team meetings and work allocation

● Client interaction on requirement gathering.

● Worked on database designing and schema objects (SQL procedures, tables, views etc)

● Post production support

● Follow security guidelines by applying Single Sign On (SSO) to the application Project Description : vService Delivery Improvement (vSDI) Planning and Integration (P&I) provides an 'Enterprise' liaison support model for all applications/clients that are requesting support of the End User Services (EUS) organization using Java, J2EE, JSP, Servlets, SQL Server

Responsibilities:

● Worked on the designing, and documentation

● Assisted onshore team in finalising software tools requirement.

● Involved in application development, programming, deployment and integration

● Code review and weekly status reports

● Participating in team meetings and work allocation

● Client interaction on requirement gathering.

● Worked on database designing and schema objects (procedures, tables, views etc)

● Post production support

Satyam Computer Services / Senior Software Engineer (2006 - 2007) Client : HoneyWell Technology Solutions Lab pvt ltd Project Description

The WebStat runs building management applications such as scheduling, trending and alarming in web-environment. It deploys MVC design architecture and Tridium’s Niagara AX Java Framework. The WebStat communicates over the LonWorks network to perform building management control of T7350H thermostats. The WebStat communicates over Ethernet (Internet) to serve up web pages for configuration, command and monitoring of T7350CSs using Java, J2EE - Servlets, JSP, Java Database Connectivity, EJB, DHTML, Javascript, Ajax, Oracle, Weblogic

Contribution

● Analysis of the specifications provided by the client

● Design and Development

● Coding using Java Servlets, JSP, Javascript, DHTML, Ajax

● Worked on Business methods and UI coding.

● Worked on database designing and schema objects (procedures, tables, views etc)

● Testing - unit testing & integration testing

● Responsible for overseeing the Quality procedures related to the project.

● Technical document preparation

● Interacted with the client for requirement gathering, involved in project discussions Tata Teleservices Pvt Ltd - Senior Engineer ( 2003 - 2006) Project Description

SMS Alert Service is a java application project where Short Text Messages are sent to Short Messaging Server over TCP/IP Platform using SMPP Protocol. This project is helpful in alerting the Operation team incases of Network Outage thereby helping in reducing the network downtime.

Project Description

In this AUTO CDR -project, Customer Call Detail Records (CDRs) Files, from the CDMA Mobile Switching Systems, are collected and transferred through network to a remote machine by a Daily Scheduled jobs for reconciliation by Revenue Assurance department. Personal Details:

Marital Status : Married

Current City : Chennai, India

Passport Number : P1349075

Willing to Travel : Yes

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