Batseba Kearabetswe Martha Masibi
Address: Hill of goodhope
Date of birth: 21 March 1991
Identity number: 910**********
* Call centre agent
Zest in motion, Pretoria
January 2014- December 2014
Duties: Assisted customer queries over the phone and email, guided customers to place new orders, maintained contact lists of customer's interacted with based on company norms, took notes and addressed the serious customer centric issues quickly, always achieved the preset targets within the mentioned deadline
* Part time Sales consultant
Heritage Couture, Pretoria
January 2015- June 2015
Duties: Sales, weekly reports, consolidation of stock, stock taking, customer assistant, telecommunications, merchandising, stylist, orders and banking, pastel
*Call Centre - Debt Collector
January 2015 - December 2015
Veri cred solutions
Duties: Recovering money from people who have taken out loans, Working with Credit Controllers to contact debtors to pursue payment, Making outbound collection calls to debtors, Reducing the outstanding debt owed to a company.
Zest in motion, Pretoria
January 2016 - June 2019
Duties: Answer and screen calls, handle and redirect customer queries, take and distribute messages, manage all visitors, organize incoming and outgoing mail, coordinate meetings and appointments, assist with organizing company functions and events, prepare letters and documents, utilize MS Office fully in daily tasks and responsibilities, research and retrieve information, maintain a professional reception area, make outbound phone calls in response to any queries. Coordinate office activities and operations to secure efficiency and compliance to company policies.Supervise administrative staff and divide responsibilities to ensure performance.Manage agendas/travel arrangements/appointments etc. for the upper management.Manage phone calls and correspondence (e-mail, letters, packages etc.).Support budgeting and bookkeeping procedures.Create and update records and databases with personnel, financial and other data.Track stocks of office supplies and place orders when necessary.Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary. Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising administrative staff and dividing
responsibilities to ensure performance. Managing agendas for upper management
Call Centre - Insurance
Friends4life intermediary Services
July 2019 - October 2019
Duties: Telephonic interaction with product providers, administration staff & clients.
Concise e-mail communication to current client base, potential clients and administration staff.
Formal report interpretation and reporting to Call Centre Team Leader/Line Manager. Administration process of completing necessary documentation with potential clients. Follow-up on outstanding information & documentation on all applications for all product suppliers. Follow-up on all feedback received. Assisting in all queries received. All after sale service to clients. Office hours as contracted or as required by the company. Submitting documents for processing. All product benefit confirmation. General Sales and Referral Duties.
2005-2010 The Technical High School Of Potchefstroom
Highest Grade Passed: 12
Subject passed: English home language, afrikaans first additional language, mathematical literacy, business management, life orientation, computer applications technology
Leadership and culture: vice class captain of the year 2010. 3rd price winner of the afrikaans symposium in 2009.
Languages: English (good), Afrikaans (good), Setswana (fair)
Special interest and hobbies: reading, writing and socializing
Veri Cred Solutions
11 Goetz street, Potchefstroom
Owner of Zest in motion
526 Opstal str, Willows, Pretoria
Friends4life Intermediary Services
372 Oak avenue, Ferndale, Randburg