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Johannesburg, Gauteng, South Africa
January 02, 2020

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Batseba Kearabetswe Martha Masibi

Address: Hill of goodhope

Unit B2

Springfield Rd



Telephone: 061*******


Date of birth: 21 March 1991

Identity number: 910**********

Gender: Female

Nationality: Black

Employment history:

* Call centre agent

Zest in motion, Pretoria

January 2014- December 2014

Duties: Assisted customer queries over the phone and email, guided customers to place new orders, maintained contact lists of customer's interacted with based on company norms, took notes and addressed the serious customer centric issues quickly, always achieved the preset targets within the mentioned deadline

* Part time Sales consultant

Heritage Couture, Pretoria

January 2015- June 2015

Duties: Sales, weekly reports, consolidation of stock, stock taking, customer assistant, telecommunications, merchandising, stylist, orders and banking, pastel

*Call Centre - Debt Collector

January 2015 - December 2015

Veri cred solutions

Duties: Recovering money from people who have taken out loans, Working with Credit Controllers to contact debtors to pursue payment, Making outbound collection calls to debtors, Reducing the outstanding debt owed to a company.

* Administrator

Zest in motion, Pretoria

January 2016 - June 2019

Duties: Answer and screen calls, handle and redirect customer queries, take and distribute messages, manage all visitors, organize incoming and outgoing mail, coordinate meetings and appointments, assist with organizing company functions and events, prepare letters and documents, utilize MS Office fully in daily tasks and responsibilities, research and retrieve information, maintain a professional reception area, make outbound phone calls in response to any queries. Coordinate office activities and operations to secure efficiency and compliance to company policies.Supervise administrative staff and divide responsibilities to ensure performance.Manage agendas/travel arrangements/appointments etc. for the upper management.Manage phone calls and correspondence (e-mail, letters, packages etc.).Support budgeting and bookkeeping procedures.Create and update records and databases with personnel, financial and other data.Track stocks of office supplies and place orders when necessary.Submit timely reports and prepare presentations/proposals as assigned. Assist colleagues whenever necessary. Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising administrative staff and dividing

responsibilities to ensure performance. Managing agendas for upper management

Call Centre - Insurance

Friends4life intermediary Services

July 2019 - October 2019

Duties: Telephonic interaction with product providers, administration staff & clients.

Concise e-mail communication to current client base, potential clients and administration staff.

Formal report interpretation and reporting to Call Centre Team Leader/Line Manager. Administration process of completing necessary documentation with potential clients. Follow-up on outstanding information & documentation on all applications for all product suppliers. Follow-up on all feedback received. Assisting in all queries received. All after sale service to clients. Office hours as contracted or as required by the company. Submitting documents for processing. All product benefit confirmation. General Sales and Referral Duties.

Educational qualifications:

2005-2010 The Technical High School Of Potchefstroom

Highest Grade Passed: 12

Subject passed: English home language, afrikaans first additional language, mathematical literacy, business management, life orientation, computer applications technology

Leadership and culture: vice class captain of the year 2010. 3rd price winner of the afrikaans symposium in 2009.

Languages: English (good), Afrikaans (good), Setswana (fair)

Special interest and hobbies: reading, writing and socializing

Reference :

Veri Cred Solutions

11 Goetz street, Potchefstroom


Thabiso Dibakwane

Owner of Zest in motion

526 Opstal str, Willows, Pretoria



Shanice Moodley

Friends4life Intermediary Services

372 Oak avenue, Ferndale, Randburg

010-***-**** / 072-***-****

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