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Customer Service, Communication, Sales, Retail, Administrative

Dubai, Emirate of Dubai, United Arab Emirates
5000 aed
January 02, 2020

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Jossie Obando Garcia

Email add:

Al Murooj Plaza Bur Dubai, Dubai, UAE

Mobile No.: 055-*******


To seek an opportunity and a career oriented position with a progressive organization, where my professional education and experience will enable me to make a significant contribution in the company and thus provide a room for personal growth and advancement.

Professional Experiences

Site In-Charge

ENOC Retail LLC.

November 2018- February 2019

- Over all in charge for the operation.

- Banking and make petty cash voucher.

- Checking and verified the stock loss on daily monitoring.

- Ordering fuel on daily basis.

- Receiving wet stocks as per the order.

- To update the daily sales on back office.

- Monitoring staff details including expiry of the ID’s.

- To monitor the availability of the stocks, order and receive stocks.

- Dealing with customer complaints.

- To attend the telephone calls and check mails and reply to the concerned person.

- Monitor the staff and guide them to provide excellent customer service as per company standards.

- Ensure clean and safe work area.

- Complete shift and daily paper work.

- Monitor equipment availability and report damages.

- Managing the team of staff within the site.

- Reporting directly to Retail Field Supervisor and Area Manager.

- In charge for monitoring Fuel Price change every month.

- Reporting and calling the concern for any accident or incident happen in the site.

Shift in Charge

ENOC Retail LLC.

June 2014- October 2018

-To assist the manager.

-To update the staff details in the HRMS.

-Managing the team of staff within the site.

-To update the daily sales in the back office system.

-To control the stock loss by daily monitoring.

-Banking and make petty cash vouchers for daily expenses.

-Monitor the staff and guide them to provide excellent customer service as per company standards.

-To attend the telephone calls and check email and send reply to the concerned person.

-To monitor the availability of the stock, order, and receive the stock, return the expiry/damage products.

-Dealing with customer complaints.

-Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs).

-Ensure a clean and safe work area.

-Complete shift paper work.

Sales Assistant

ENOC Retail LLC.

February 17,2012-May 2014

-Greeting customer who enter the store.

-Be involved in stock control and management.

-Assisting shoppers to find the goods and products that they are looking for.

-Being responsible for handling cash register.

-Being responsible for processing cash and card payments.

-Balancing cash registers with receipts.

-Stocking shelves with merchandise with the FIFO principle.

-Monitoring the expiry/damage products.

-Keeping the store tidy and clean.

-Keeping up to date with special promotions and putting up displays.

-Working as per company standards.

-Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards.

-Receiving and storing the delivery products.

-Returning the damage/expiry products to the supplier.

Sales Assistant/ Cashier

Caltex Philippines

October 1. 2009- February 10,2012

-Greeting and assisting the customer.

-Being responsible for handling the cash register.

-Being responsible for processing the cash and card payments.

-Working as per company standards.

-Merchandising with FIFO principle.

-Monitoring the expiry/ damage products.

-Receiving and storing the delivery products.

-Returning the damage/ expired product to the supplier.

-Keeping the store clean and tidy.


-Computer Literate Program (Vocational)

May – July 2008

-San Juan National High School

June 2004- April 2008

Computer Skills

-MS Office Word and Excel

Personal Strengths

-Positive attitude and healthy relationship with the customers and colleagues.

-Quick learner and keen desire to commit to long-term career.

-Dedication and hardworking attitude.

-Good listener.

Personal Details

Date of Birth September 30,1991

Marital Status Married

Gender Female

Nationality Filipino

Passport No. EC5690444

Passport Issue Date October 14, 2015

Passport Expiry Date October 13, 2020

Language Known Tagalog, English

Personal Achievements

-Star Employee of the Month (Dec. 2012 & Aug. 2013)

-Star Employee of the Year 2013

-100% Mystery Shopper (January, July, August 2013)

Training Attended

-Basic Arabic Language Training

-Basic Food Hygiene Training

-Managing Customer Service Training

-Basic First Aid Training

-Basic Fire Fighting Training

-Basic Supervisory Skills Training

-Person in Charge Level 2

-Stock Take Training


I hereby declare that all details furnished here are true to the best of my knowledge.

Jossie Obando Garcia

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