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English Teacher Customer Service

Location:
Muscat Governorate, Oman
Salary:
1000
Posted:
January 02, 2020

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Resume:

PERSONAL INFORMATION

Driver’s License: International Qualifications: Bachelors of Commerce: Financial Management

TEFL Certification

Date of Birth: 18 August 1986 Nationality: South African Languages: English; Afrikaans

E-mail: ada6tm@r.postjobfree.com

Tel: +986********

Marital Status:

Computer Literacy:

Married

MS Office

Typing & Referencing Outlook

SKILLS & ABILITIES

From my working experience, I developed the following skills and abilities:

- Microsoft Office proficiency

-Resource management

-Operations Management

-Conflict resolution skills

- Multi-cultural/differentiated instruction

-Critical thinking and analysis

-Interpersonal communication

-Teamwork

Communication skills

Whilst studying towards my degree in Financial Management, I became skilled in the following:

- Research;

- Analysis of industries

- Business strategies

-A flexible, creative and independent approach to tasks;

-Creative thinking and problem solving

-Interpersonal and communication skills

-The ability to work to a brief and meet deadlines.

EDUCATION & QUALIFICATIONS

Graduated Bachelor of Commerce: Financial Management

University of South Africa (UNISA), International, South Africa

Subjects: Financial Management

Production & Operation Management

Macroeconomics

Microeconomics

Financial Accounting for Companies

Strategic Planning

Monetary Economics

Working Capital Management

Strategic Implementation & Control

Risk Management

Investment Management

Principles of Taxation

2019 TEFL Certification from i-to-i (The United Kingdom)

2004 Secondary Education

Shangri-La Academy, South Africa

Subjects: English – HG

Afrikaans – HG

Mathematics - HG

Science – HG

Accountancy – HG

Geography – HG

WORK EXPERIENCE

January 2019 – May 2019 Ministry of Defense

General English Teacher Level 3-7

Planning, preparing and delivering lessons

Preparing teaching materials

Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions,

Checking and assessing pupils’ work

Assessing, recording and reporting on the attendance, progress, development and attainment of students

Organizing and running specialist courses

Conduct formal observations for English Language students,

Provide students with right educational activities and experiences enabling them to fulfill their potential for intellectual, physical and social growth

Managing quality of teaching and learning within English.

July 2018 – Nov 2018 Ministry of Defense

General English Teacher Level 4-6

Planning, preparing and delivering lessons

Preparing teaching materials

Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions,

Checking and assessing pupils’ work

Assessing, recording and reporting on the attendance, progress, development and attainment of students

Organizing and running specialist courses

Conduct formal observations for English Language students,

Provide students with right educational activities and experiences enabling them to fulfill their potential for intellectual, physical and social growth

Managing quality of teaching and learning within English.

Reports and assessment of students’ progress

IELTS Training

Plan and deliver a variety of IELTS lectures and tutorials which focus on the four key skills: listening, speaking, reading & writing.

Teach classes focused on both IELTS Academic and IELTS General Training tests.

Conduct and grade IELTS practice tests.

Assist in conducting placement tests to determine the most suitable classes for students.

Conduct regular progress reviews and provide individual feedback to students throughout the course.

February 2018 – March 2018 Royal Oman Police

General English Teacher Level 5

Planning, preparing and delivering lessons

Preparing teaching materials

Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions,

Checking and assessing pupils’ work

Assessing, recording and reporting on the attendance, progress, development and attainment of students

Organizing and running specialist courses

Conduct formal observations for English Language students,

Provide students with right educational activities and experiences enabling them to fulfill their potential for intellectual, physical and social growth

Managing quality of teaching and learning within English.

Reports and assessment of students’ progress

January 2018 – August 2018 MGI Institute

General English Teacher

Planning, preparing and delivering lessons

Preparing teaching materials

Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions,

Checking and assessing pupils’ work

Assessing, recording and reporting on the attendance, progress, development and attainment of students

Organizing and running specialist courses

Attending social events

Conduct formal observations for English Language students,

Provide students with right educational activities and experiences enabling them to fulfill their potential for intellectual, physical and social growth

Managing quality of teaching and learning within English.

March 2016 – September 2017 Teejan Equipment LLC

Marketing & Sales Executive – Medical Equipment

Established, developed and maintained business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business.

Developed clear and effective written proposals/quotations for current and prospective customers.

Expedited the resolution of customer problems and complaints.

Coordinating sales from initial visit with Client to collection of payment.

Expedited the resolution of customer problems and complaints.

Create Customer Service Excellence,

Managed Customer Concerns,

Receiving and Managing orders from Corporate Customers

Dealing with queries and concerns,

Follow up with customers to ensure that they are satisfies with the product

Ensuring deliveries were executed and effective

Ensuring customer service and excellence is maintained at all times.

Feb 2015 – Feb 2016 Al-Hathaifa Modern Trading LLC

Marketing & Sales Executive

Established, developed and maintained business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business.

Developed clear and effective written proposals/quotations for current and prospective customers.

Expedited the resolution of customer problems and concerns.

Coordinating sales from initial visit with Client to collection of payment.

Expedited the resolution of customer problems and complaints.

Create a excellence in customer service,

Managed Customer Concerns,

Receiving and Managing orders from Corporate Customers

Dealing with queries and complaints,

Follow up with customers to ensure they are satisfied with products

Ensuring deliveries were executed and effective

Ensuring customer service and excellence is maintained at all times.

Prepared a Weekly Sales Report to Manager

Sept 2014 – Jan 2015 British School Muscat, Oman

Aftercare Teaching Assistant

Supervision of children

Support children with activities in the classroom setting

Reading and telling children stories

Supervising small and large group activities

Ensuring children are in a safe and enjoying environment

Interacting with parents

Offer suggestions for material and activities for the teacher to use in the lesson

Prepared gross motor activities for children to use during outside play

Report any and all concerns to the Lead Teacher

4 June 2013 – 31 May 2014 Connaught Properties Pty Ltd, South Africa

Financial Assistant

Debtors:

Customer record creation

Maintained Credit applications for new clients

Prepare and control all debtors invoices

Ensuring administration and control procedures are adhered to.

Receive any enquires related to customer accounts

Ensure that all payments due from debtors accounts are collected in a timely and professional manner

Prepare regular and ad hoc reports to give to management

Prepare Debtors reconciliation on a monthly basis;

Determined payment deadlines and submit records of any overdue accounts at each month end to the board of directors;

Calculate interest and penalties on all overdue accounts;

Using information technology to record sales figures for data analysis and forward planning,

Dealing with staffing issues such as conducting appraisals and performance reviews, as well as providing or organizing training and development,

Responding to customer concerns and comments;

Organizing special promotions, displays and events,

Attending and chairing meetings;

Updating colleagues on business performance, new initiatives and other pertinent issues;

Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing;

Managed 3 months and older report for stock analysis.

Inventory Control:

Conducted on site inventory, prepares inventory listing to include the location and status of all stock.

Evaluated the quality and appropriateness of supplies and equipment; conducted cost/quality comparisons prior to submitting requests to procurement office.

Dealing with queries and complaints,

Stock Control,

Monitor Stock Levels,

Inventory management

Preparation for stock takes,

Compiled GRN Registers,

Reconcile all account invoices,

Manage and control all stationery orders.

General office administration duties:

Assist with Cash relates tasks, Petty Cash, Refund Requests, and Banking queries,

Reconcile all account invoices,

Sending of monthly statements to account holders with invoices,

Manage and control all stationery orders,

Conducted Weekly meeting of Building Managers,

Conducted daily operations meeting for extension of building projects,

Electricity Reports Daily

Access Cards reconciliations and monitoring of new tenants

2011 – 2013 Extreme Health Services cc, South Africa

Sales Representative

Jan 2008 - Sept 2011 Tile Africa, South Africa

Started as an Administration Controller in 2008. Progressed to Corporate Contracts Division later in the same year. In 2009 progressed to Procurement and soon after to Sales Manager.

Jan 2007 – Dec 2007 Au Pair, South Africa

Administration:

• Prepare snacks and meal as well as supervise children’s mealtime

Bath and dress children suitable to the situation

• Clean table and space after children’s meals

• Plan outdoor and educational activities of children

• Help children with homework

• Clean and maintain children’s bedrooms and play areas

• Plan and supervise rest, bed and sleep times

• Read to children and tell stories

• Run household shopping tasks

• Reinforce suitable discipline for the children per parent request

• Implement and oversee every day routines

• Perform light housekeeping

• Schedule and organize children’s activities

• Transport children to and from school and other social activities

Attend any school functions –Parent/teacher conferences, back to school evening, school plays and theatre productions, attend fieldtrips and volunteer in the classroom.

ACHIEVEMENTS

1997 – 2004 Provincial colours: Softball

1997 - 2004 Academic colours

Awarded for Outstanding Academic Performance – Top 5 students in year group

Year of 2003 Librarian Grade 11

Year of 1999 Prefect

Year of 1998 Librarian Grade 6

1992 – 2004 Provincial colours: Ballet, Royal Academy of Dancing

REFERENCES

Mrs. Ronel van Wyk Mrs. Inge Coetser

British School Muscat Tile Africa

Head of Aftercare Regional Manager

Office Number: +27-11-452-****

Mrs. Dorothy Mostert

Connaught Properties

Finance Director

Office Number: +27-11-725-****

Ms. Naveen Al Balushi

MGI Training Institute

Director of Studies



Contact this candidate