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Customer Service Quality

Location:
Hyderabad, Telangana, India
Posted:
January 02, 2020

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Resume:

RESUME

P.U.N.CHANDRA RAO

Email: ada6tl@r.postjobfree.com

Cell: +91-733*******

CAREER OBJECTIVE:

To apply my knowledge and skills in software development successfully with twin objectives of continued organizational progress and career enhancement.

EDUCATION:

Degree

University

Percentage

Years

Master of Computer Applications(MCA)

Andhra University, Visakhapatnam.

67

2008 – 2011

B.SC(Computers)

Andhra University, Visakhapatnam.

63

2004 – 2007

TECHNICAL SKILLS:

Languages

C++, Core Java, Advanced Java

Database Software

Oracle 10g, My SQL

PROFESSIONAL EXPERIENCE:

Korcomptenz Inc Chennai Ax Developer Mar 2017 to Jan 2019

Role Description

Dentsply sirona become the world’s largest manufacturer of professional dental solutions.Dentsply international was founded as Dentists supply company in 1899 in new york city.We used to gather requirements based on functional specifications.

Role/ Responsibilities

Responsible for making the table,forms.

Requirement gathering and analysis.

Developed ssrs reports utilizing the incorporated class in ax 2012.

Prepared technical design documentation of all documentation done.

Participate in status meetings.

Responsible for making labels.

Prepared functional design documentation of all documentation done.

Randstad India Ltd Bangalore

Quality Associate July ’13 to April ’16

Role Description

It deals with food and beverages. We used to process claims depending upon the client’s updates.

As I am working in the quality department, we have a target which was set by our client that is we have to reach 97.5 percent quality. User will process the claims, when they completed the claim, they will update it in the opms. When they updated the claims in opms, we will open that claims and start auditing.

Role/ Responsibilities

Process all claims by reviewing the customer’s policy in relation to the claim being made.

Investigate the claim to ensure it is accurate and true.

Communicate often with customers to give and receive updates for the claims.

Enter all data into computer system for future reference

Determine coverage if any and the impact on the future coverage of the claims.

MCA PROJECT DETAILS:

Project Title: GRAPH BASED SUBSTRUCTURE PATTERN MINING

Description: We investigated new approaches for frequent graph-based pattern mining in graph datasets and proposes gSpan (graph-based Substructure pattern mining), which discovers frequent substructures. gSpan builds a new lexicographic order among graphs, and maps each graph to a unique minimum DFS code as its canonical label. Based on this lexicographic order, gSpan adopts the depth-first search strategy to mine frequent connected subgraphs efficiently.

Role/ Responsibilities

Performed DFS search,to discover all the frequent subgraphs by using DFS lexicographic oder and minimum DFS.

In this paper,we develop gspan,which targets to reduce or avoid significant cost.

If the entire graph dataset can fit in main memory,gspan can be applied directly.

Gspan is the first algorithm that explores depth-first search(DFS) in frequent subgraph mining.

Platform: Java Technology with SQL SERVER

EXPERIENCE SUMMARY:

Organized in all work to prevent errors or miscommunications.

In depth understanding of claim policies law and regulations.

Excellent customer service skills and personable demeanor.

Capable of performing work independently and efficiently.

Proficient in many computer programs related to claims.

Work ethic and focus necessary to work in a busy office setting.



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