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Customer Service Sales Manager

Rajagiriya, Colombo, Sri Lanka
January 01, 2020

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Sopika Arasaratnam

B.A Business Administration


An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.


Data Entry, MS. Word, Excellent English Communication, Reliable and Punctual Filling superior customer service detail oriented Efficient Multitask Fast Learner.

Academic Qualifications

B.A. Business Administration (2012-2015)

Cardiff Metropolitan University

• Coursework includes Finance

• Graduated with 02nd upper honours

• Coursework includes Design Thinking and Innovation

• Coursework includes Trade and Investment

• Coursework includes Technology and Operations Management.

International Airline Ticketing Course – 20TH May 2012 –June-July 2012

Work Experience

1.Customer Service Agent.

Qatar Airways Hamad International Airport:- 22nd November 2016 –Present

This job role is involves with Assisting Unaccompanied Minor and Young Passengers

Performed as a Lounge coordinator in Passenger with Reduced Mobility Lounge

Monitored All the flights that have the Special Requirements and Assigned the Staff

Maintained Reports and Documentation

Assisting the passenger with missing bags

Tracing the missing bags through the world tracer systems.

Reports and documents maintain

Crew clearence

2. Banking Associate

Honk Kong and Shanghai Banking Corporation: 22nd May -15th October 2016

●Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities

●Assisted in training new members of staff

●Cold-called customers to up-sell services

●Worked to ensure all individual and team targets were met

●Developed a number of incentives for team members to achieve targets.

Certificates and Trainings.

Safety Management System Course- 21 –September-2018

Human Factors 25-August-2018

Dangerous Goods CAT 09 Training – 25 –July -2019


1.Mr. Savio Jovito Terry

Customer Service duty officer

Qatar Aviation services9


2.Mr. ChanakaL.Liyanage

General Sales Manager, HSBC

163, Union Place, Colombo 02


Contact: 072*******

The above information provided by me is true and accurate to the best of my knowledge.


NO:Musherib 70, Doha Qatar.


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