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Customer Service Software

Location:
Wilmington, DE
Posted:
January 01, 2020

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Resume:

Ramon Lowe

**** ****** **

Wilmington, DE *****

ada6qo@r.postjobfree.com

Alterative Phone : 302-***-****

Primary Phone : 302-***-****

Customer Service Associate (CSA)

I have Customer Service, Billing, Tech Support and Sales in cell phone, satellite television, cable, phone and internet, catalog fulfillment for over 26 accounts, money transfers for the trucking industry, insurance claims, and setting up AOL accounts.

Work Experience

Golf Course Keeper

Delaware Park Management Co

Wilmington, DE

March 2014-November 2018

●Operate vehicles and powered equipment, such as mowers, tractors, twin-axle vehicles, snow blowers, chain saws, electric clippers, sod cutters, and pruning saws

●Mow or edge lawns, using power mowers or edgers

●Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls

●Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes

●Prune or trim trees, shrubs, or hedges, using shears, pruners, or chain saws

●Maintain or repair tools, equipment, or structures, such as buildings, greenhouses, fences, or benches, using hand or power tools

●Gather and remove litter

●Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders

●Maintain irrigation systems, including winterizing the systems and starting them up in spring

Warehouse Work

Careers Usa Inc

Boca Raton, FL

August 2014-January 2015

●Receive and count stock items, and record data manually or using computer

●Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards

●Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors

●Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas

●Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment

●Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions

●Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities

Auditor

RGIS

Wilmington, DE

July 2013-September 2013

●Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies

●Report to management about asset utilization and audit results, and recommend changes in operations and financial activities

●Getting Information

●Communicating with Supervisors, Peers, or Subordinates

●Updating and Using Relevant Knowledge

●Processing Information

●Interacting With Computers

●Making Decisions and Solving Problems

●Experience with: Audit management software, AuditTracker software

Customer Service

Sitel Corp

Omaha, NE

September 2012-January 2013

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Refer unresolved customer grievances to designated departments for further investigation

●Solicit sales of new or additional services or products

●Interacting With Computers

●Communicating with Supervisors, Peers, or Subordinates

●Getting Information

●Communicating with Persons Outside Organization

●Processing Information

●Resolving Conflicts and Negotiating with Others

●Updating and Using Relevant Knowledge

●Making Decisions and Solving Problems

●Selling or Influencing Others

●Performing for or Working Directly with the Public

●Establishing and Maintaining Interpersonal Relationships

●Evaluating Information to Determine Compliance with Standards

●Developing and Building Teams

●Thinking Creatively

●Experience with: Astute Solutions PowerCenter, Austin Logistics CallSelect, Austin Logistics CallTech, Austin Logistics Valeo, Autodialing systems, Automatic call distribution ACD system, Avaya software, Customer account management software, Customer complaint ticketing management software, Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Desktop computers, Dialed number identification systems DNIS, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Multi-channel contact center software, Multi-line telephone systems

Customer Service Rep

Noll Staffing

Omaha, NE

June 2012-September 2012

I was hired by a staffing co to do customer service for Sitel Corp

Customer Service Rep

Timberline Total Solutions

Omaha, NE

October 2010-March 2012

●Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

●Check to ensure that appropriate changes were made to resolve customers’ problems

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Solicit sales of new or additional services or products

●Interacting With Computers

●Communicating with Supervisors, Peers, or Subordinates

●Getting Information

●Communicating with Persons Outside Organization

●Processing Information

●Resolving Conflicts and Negotiating with Others

●Updating and Using Relevant Knowledge

●Selling or Influencing Others

●Experience with: Autodialing systems, Automatic call distribution ACD system, Avaya software, Customer account management software, Customer complaint ticketing management software, Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Desktop computers, Dialed number identification systems DNIS, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Multi-channel contact center software, Multi-line telephone systems

Enumarator

US Census

Omaha, NE

January 2010-August 2010

My responsibilities were to collect census information from hard to enumerate addresses.

Commercial Customer Service Representative

Timberline Total Solutions

Omaha, NE

January 2007-June 2009

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Interacting With Computers

●Communicating with Supervisors, Peers, or Subordinates

●Making Decisions and Solving Problems

●Selling or Influencing Others

●Establishing and Maintaining Interpersonal Relationships

●Evaluating Information to Determine Compliance with Standards

●Experience with: Astute Solutions PowerCenter, Austin Logistics CallTech, Automatic call distribution ACD system, Avaya software, Customer account management software, Customer service and support software, Desktop computers, Dialed number identification systems DNIS, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Multi-line telephone systems, Wireless telephone headsets, Wireless telephone systems

Hazardous Material Technician

Enviromental Resources

St Louis, MO

October 2005-April 2006

●Comply with prescribed safety procedures or federal laws regulating waste disposal methods

●Identify asbestos, lead, or other hazardous materials to be removed, using monitoring devices

●Operate machines or equipment to remove, package, store, or transport loads of waste materials

●Load or unload materials into containers or onto trucks, using hoists or forklifts

●Organize or track the locations of hazardous items in landfills

●Identify or separate waste products or materials for recycling or reuse

●Communicating with Supervisors, Peers, or Subordinates

●Identifying Objects, Actions, and Events

●Inspecting Equipment, Structures, or Material

●Operating Vehicles, Mechanized Devices, or Equipment

●Monitor Processes, Materials, or Surroundings

●Making Decisions and Solving Problems

●Handling and Moving Objects

●Thinking Creatively

●Processing Information

●Experience with: Air monitoring equipment, Chemical agent detectors, Chemical protective aprons, Chemical protective boots, Chemical protective clothing, Chemical protective coveralls, Chemical protective face shields, Chemical protective gloves, Chemical protective head covers, Desktop computers, Large trucks, Light trucks, Personal air monitors

Commercial Customer Service Representative

West Corp

Omaha, NE

June 2003-October 2005

●Determine charges for services requested, collect deposits or payments, or arrange for billing

●Refer unresolved customer grievances to designated departments for further investigation

●Solicit sales of new or additional services or products

●Interacting With Computers

●Communicating with Supervisors, Peers, or Subordinates

●Getting Information

●Processing Information

●Resolving Conflicts and Negotiating with Others

●Updating and Using Relevant Knowledge

●Making Decisions and Solving Problems

●Selling or Influencing Others

●Developing and Building Teams

●Experience with: Automatic call distribution ACD system, Avaya software, Customer account management software, Customer complaint ticketing management software, Customer relationship management CRM software, Customer service and support software, Customer service knowledge generation software, Desktop computers, Dialed number identification systems DNIS, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word, Multi-line telephone systems

Education

High School Diploma or Equivalent, Computer Magnet

South High School

Omaha, NE

September 1983-June 1987

●Experience with:

Mainframe, Spreadsheets, and Personal home Computers.

Some College, Business Management

Grambling State University

Grambling, LA

August 1987-June 1991

While attending Grambling I was a member of the student union, Nebraska Club and on campus sports.



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