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QA/QC Manager

Riyadh, Saudi Arabia
SAR 35,000
January 01, 2020

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***** ***** ******,


Date of Birth: 28-03-1962 Marital Status: Married

Nationality: Malaysian Country of Residence: Kuala Lumpur, Malaysia

Fix Line : +603-******** MY Mobile: +6-010*******


Skype ID : anuar.sakmin

Quality Management and Certified Lead Auditor

Career Objective

A qualified quality engineer and quality management with lead assessor certification and work as Quality Assurance Manager for Railway project (Metro/LRT/Railway Electrified/Diesel) for almost 10 years in 5 projects. Hands on experience work with main contractor and project management for Design and Construction Project for all E&M System and civil structural works. The E&M system involved of Signaling, Telecommunication, Power Supply, OCS, Track work, PSD, AFC, Depot & Workshop Equipment, F-SCADA, Signage & Graphics. The civil structure involved precast works, erection of piers, viaduct installation, tunnel and bridge erection and all survey related works for track alignment. I have total experience of 31 year with 16 year in construction industry. The candidate is continuously seeking a selective industry for senior managerial position with a dynamic organization to apply accrued skills in contributing towards the achievement of tangible and intangible organizational objectives.

General Industry Experiences

Domain Skills

Plan and budget Quality & HSE improvement programs and monitor the implementation

Plan, guide, review and coordinate implementation of QSHE Plan (Quality, Safety Health & Environment Management System, ISO 9001, OHSAS 18001 & ISO14001) in compliance with the regulatory, corporate and International standard and contractual requirements.

Plan, conduct or coordinate product/process/workplace audit/inspection, monitoring of corrective and preventive actions and maintenance.

To design, develop and implement the framework, systems, processes, policies, procedures, risk questionnaires and risk calculation formulas/models for risk identification, analysis, evaluation, treatment and monitor and reporting which delivers quality risk profiles, risk controls and strategies.

Plan and coordinate the development and implementation of QSHE related training, QSHE documents and records management system according to the International standard that will ensure the goals and objectives as defined in the Business and Operating Plan are achieved.

Lead incident investigation and identify root causes and develop/implement related corrective and preventive actions. Analyze and provide accurate and timely data, information and report on QSHE Management System (ISO 9001, OHSAS 18001 & ISO 14001), OSH accident, dangerous occurrence, occupational poisoning and occupational disease at work and recommend or implement improvement.

Developed the Environment Management Plan (EMP) and Environment Assessment (EA), submitted to regulatory body, implement and monitor the performance of EMP.

Plan, guide & review HIRADC (Hazard Identification, Risk Assessment & Determining Control), EASI (Environmental Aspect Significant Impact assessment) and in Risk Management. Coordinate, consult and plan for Company’s ERP program and involve in the BCM- Business Contingency Management.

Timely reporting/escalating to top Management on the performance of the Quality Performance of the organization and identify areas for the need of any improvement.

To lead the Quality Improvement Program for the site and rollout Corporate Initiative and align the site accordingly.

To train, develop, report to HQ of the CSR initiative on the GHG Carbon Foot Print annually.

Develop Quality, Safety and Health for operation and maintenance system prior handover project.

Coordinate the project documentation dossier prior the handover project.

Core Competencies

ISO 9001, OHSAS 18001, EMS 14001, EN 50126, EN 50128, IEC 61508, ISO 12207, BS7799 / ISO 27001 IRIS CMMI IRIS OSH Act 1994 FMA Act 1967 Project Management Skills IBS Program Improvements Supplier Change Management Training & Competency Development Supplier Quality Management APQP, PPAP, FMECA, DRACAS, FRACAS, SPC & MSA Methodologies Lean Sigma, TQM, TPM, BPR, BCM & Lean Manufacturing CONQUAS 21, BS, ASME, ANSI, API, MS, IEC, ASTM, AREMA (Weld Test), UIC MIL Std Primavera, MS Project, MS Excel, MS Word, MS PowerPoint, MS Visio, SAP, MinTab SPC 7 QC Tools, 8D, PDCA, 5WHY5HOW, DOE, CPK, HIRADC Risk Management FIDIC Independent Safety Audit (ISA)

Working Experience

SNC-Lavalin Riyadh, KSA. May 2019 - present

Quality Manager for Program Management Supervision for Riyadh Metro

Responsible for development and implementation of Management Supervision for Operation & Maintenance of Riyadh Metro.

Set the O&M Contractors deliverables for Phase 1, Phase 2, Trial Run and subsequently operations and maintenance of six lines.

Review O&M contractors deliverables performance for every phase.

Review and approve the O&M Policies, QMS, Quality Plan, Operation & Maintenance Procedures and Work Instructions.

Scheduled workshops for every phase to create awareness on contractors understanding for each phase.

Perform the quarterly audit of O&M KPI performances.

Report to client on the O&M performances on monthly basis.

Plan for internal training for quality requirements of each department.

Assess auditor performance and recommend for suitable training for multi-skills cross-functional audit activity.

Indra Sistemas S.A. (Kuala Lumpur Branch) September 2018 - April 2019

Quality Manager MRT2 Project

Responsible and accountable for coordination, implementation and administration of Quality Assurance system.

Ensure all contractual requirements being translated in design and compliance matrix been accepted by client.

Report any Quality issues deemed critical to the Project Director and Project Management Team.

Responsible for coordination and implementation of quality activities.

Conducting Management Review.

Will document and report all and/or any Quality issues deemed critical to the PDP in accordance with Contract, Project and/or Statutory requirements.

Assure that the Project Quality Plan is fulfilled;

Assure that the products, processes and services correspond to the contractual technical requirements, through the application of this PQP

Will report any quality issues deemed critical to the Project Director and Senior Project Manager;

Analyzed Customer Deficiency Reports and prepare IRCO response for them, verifying the appropriate application of corrective actions;

Ensure that yearly internal and external audit plan, audit preparation and reporting being fulfil according to contractual technical requirements.

Will undertake audits and inspections to ensure the compliance of requirements within organization, their Sub-Contractors and/or Suppliers.

Coordinate the proto-type test with subcontractor in complete cycle and close all issues prior first article inspection (FAI)

Lead the continuous improvement into the Project;

Monitor all the Document Controller Team activities and ensure all documents and drawing were issued to latest revision.

Represent the Quality function of the Project in front of the Customer

Ensure that all materials, parts and subassemblies are Fit for Purpose (FFP); that they meet the Contractual requirements and fulfil their functions;

Perform internal and external audits and evaluations; monitor NCR issuance & closing of NCR.

Assure the Quality control of internal organization & subcontractors;

Accept Products and Services before their delivery to Customer

Ensure that any defects or non-compliances that may degrade the quality standard during the different Project Phases are assessed, documented, analyzed and timely corrected, through preventive or corrective actions, and follow them up to their completion;

Verify of the EMC report and validate that the EMC test results. Prepare the complete cycle of documentation for CE Marking Test Certificate. Prepare for submission of CE Marking upon getting Project Director approval.

Saudi Binladin Group (PBAD Division) Rail Project January 2015 – December 2017

Quality, Safety, Health & Environment Manager

Saudi Arabia Railway (SAR) Project S &T 100 – 2400 km Railway

Responsibility and Accomplishment

• Serve as QHSE Manager for JV companies between Thales and SBG and responsible for the whole spectrum of QHSE program to meet the contractual requirements.

• Responsible for SHEQ activities for design, construction, installation of signaling, telecommunication, solar power, tower erection, generator set and testing commissioning of railway infrastructure.

Plan and budget Quality & HSE improvement programs and monitor the implementation

Responsible for achieving the project QHSE KPI and manage the cost control.

Responsible for developing and implementing project specific requirement from design phase until construction phase and test commissioning phase of QHSE Plans.

Review and update Quality, HSE Plan and HIRACC for the project and ensure sought client approval.

Coordinate the review of method statement and inspection & testing plan.

Line management responsibility for a team of QHSE Engineers and QHSE Inspectors. Ensuring that QHSE audits and inspections are undertaken and that all QHSE findings are analyzed to ensure full compliance is achieved.

Developed QHSE Audit plan and implementing the whole project and report the findings to top management and client. Coordinate the ISA Audit for safety requirements from appointed by client to fulfill contract obligations. Coordinate the client audit, external audit and response on the findings accordingly.

Promoting QHSE objectives and continuous improvement initiative are implemented.

Promote safety talk, TBT and train the hazard to all staff.

Provide weekly and monthly QSHE status for the monthly report to client and PMC.

Responsible for updating monthly HSE and Quality statistic to HQ.

Attend the monthly meeting with client to update the project QHSE status

Coordinate the closure of NCR, NNC and snag list on a timely basis.

Ensure the FAT, SAT, RFI inspection and test are according to plan and ensure the compliant.

Review the documents and As Built drawing prior submission.

Responsible for implementing training for QHSE personnel.

Trained all staff for quality and HSE requirements of the project.

Developed the maintenance Quality objectives and KPIs.

Developed the Quality Maintenance Plan and reviewed the inspection and maintenance checklist for Maintenance Contract.

Assist the client (SAR) to resolve HSE and quality issues during the operation of Mineral Lines.

Managed to prevent any fatal accident since joint to become zero by creating awareness to all drivers and personnel who drive the company car. (last 2 fatal accidents continually for 2 months in before employed)

Reduced an average NCR from the client from 30 NCRs in Jan 2015 to 4 NCRs in May 2015 result.

Successfully handover the Mineral Lines of S&T 100 project on 15th. November 2015.

Successfully trial-run of the Passenger Line and handover it on July 2016 and November 2016 respectively.

Managing the Operations and Maintenance of telecommunications and signaling of S&N 100 lines with the length of 2400 kilometers for passenger and freight lines. This service also included the maintenance of power supply for station from diesel power generators and solar power station.

Colas Rail Asia Sdn Bhd Kuala Lumpur April 2013 – Dec 2014

Quality, Safety, Health & Environment Manager

Provide quality, safety, health and environment leadership for all projects in Asia Regional to the highest level of QSHE standard subscribed, customer requirements, regulatory compliance and public expectation. Managed the SHEQ activities of Kelana Jaya LRT Extension Project for the 17.5 KM elevated DC light rail.

Responsibility and Accomplishment

Plan and budget Quality & HSE improvement programs and monitor the implementation

Responsible for SHEQ activities for track installation, cable laying, ballast installation, power supply (11kV & 750 DC), transformer installation, signaling, telecommunication system and testing commissioning of LRT infrastructure

Evaluate and develop Corporate Quality and HSE plans & strategies to inculcate QHSE culture with the objective of establishing a QHSE community that emphasizes a 'Safety Attitude' mindset at the workplace.

Advise and guide the Management on the QHSE policies & procedures as well as relevant statutory and legislative requirements to ensure compliance.

Plan, develop and maintain the implementation of a QHSE Management System to promote quality, health and safety performance of the Company as well as to comply with industry best practices and statutory requirements (e.g. OSHAS / DOSH / NIOSH) in collaboration with the Group QHSE.

Develop, promote, maintain and review Occupational Health & Environment (OH & E) Program(s) / Procedures as well as QHSE tools and techniques to provide a conducive working environment and to ensure compliance with legal requirements and industry best practice

Develop and ensure QHSE audits and inspections programs (internal and external) are in compliance with Quality and Occupational Health and Safety Management Systems and statutory regulations.

Review and analyses data from audits, accident investigations, near misses, concessions, defect reports and customer complaints to identify adverse trends and implement preventive action.

Define, develop and implement products control for pre-cast component, pre-fabrication, track welding, grouting, transformer, rectifier transformer, UPS, battery charger, power cables and etc.

Performs supplier/subcontractor qualification surveys, reviews requests for proposals, evaluates bid documents, reviews supplier/subcontractor quality programs, and performs source inspections, surveillances and quality audits.

Develop and establish an effective Emergency Response Plan and capable of handling emergencies at Tier 1 level and to coordinate emergencies at Tier 2 level with outside agencies.

Ensure that accidents/incidents are investigated through a structured process to identify / record root causes / 'Lessons Learned' to prevent future recurrence(s).

Review and submit QHSE Performance Reports and recommend rectification (if any) to facilitate Management decision-making as well as to inform the Group QHSE.

Strategize and manage the QHSE budget to ensure that expenses are within approved budget.

To train, develop, report to HQ of the CSR initiative on the GHG Carbon Foot Print monitoring annually.

Murray and Roberts Marine Sdn Bhd Kuala Lumpur Dec 2011 – Dec 2012

Quality & Environment Manager

Provide quality and environment leadership for all projects in South Asia Regional to the highest level of quality and environment standard subscribed, customer requirements, regulatory compliance and public expectation.

Responsibility and Accomplishment

Plan and budget Quality & Environment improvement programs and monitor the implementation

Responsible for marine activities for the pre-cast culvert, off-shore/on-shore piling, laying of welded piping on the seabed, off-shore culvert grouting, cofferdam, off-shore tower light erection and testing commissioning of water intake for the power plant. To monitor the quality and environment requirements for dredging works.

Lead quality and environment plan, developed EMP, lead the EA submission to regulatory, developed project documentation and records system, PQP, method statement, ITP, address quality and environment issues to meet customer requirement. Planning the preparation works with regards to PTW and RFI documentation and monitor daily performance of works progress and report on a monthly basis to HQ in Cape Town. Manage the approval cycle process of design and development of design submission and the method statement to meet the customer requirements and master plan. Coordinate the subcontractors and supplier assessment and selection process through the evaluation of documents submitted and audit processes. Managing the closing of the non-conformance products issued to sub-contractor and client. Monitor daily works of precast culvert, welding, piling, jet grouting, civil marine works, mechanical structural works to meet quality requirements. Identify the training need for QA/QC Engineer and Inspector. To specify the quality requirements of NDT, MPI, UT test for all fabricated items and monitor supplier performance. Addressed the quality issues in the weekly meeting with sub-contractors and report the Quality performance to the client on the weekly basis. Plan the internal and external audit and timely response to the findings. Assist the project manager in tender preparation and submission. Managed to obtain the approval of permanent works from the regulatory agency for onshore and offshore works within two months upon employed. Plan, manage and control the process of project handover dossier and project handover punch list prior demobilization process. The Quality Performance is praised by the client with zero NCR. Successfully managed the coordination of recertification of IMS for the ISO 9001, EMS 14001 and OHSAS 18001 from TUV Rheinland South Africa and recommended the continuation of the certificate for the next 3 years.

Freelance Consultant & 3rd Party Auditor -TUV SUD PSB, Kuala Lumpur, Mar 2011 – Nov 2011

Identified, developed and deliver the training for the customer. Areas of training delivered are Internal Quality Audit ISO 9001:2008, Introduction to ISO9001:2008, ISO 9001:2008 Development, Implementation and Maintenance of QMS, 7 QC Tools, TQM, 8D TOPS (Team Oriented Problems Solving) Documentation and Records of ISO9001:2008, SPC and OSHAS Internal Audit. Work as a freelance consultant and 3rd.Party Auditor with TUV SUD PSB Sdn Bhd, 3I Resources Sdn Bhd, Proteam Management Consultant Sdn Bhd and Linfarr Sdn Bhd. Among the clients he has worked with include Petronas, Universiti Kebangsaan Malaysia, Express Engineering Sdn Bhd, Tech Art PMC Sdn Bhd, BSure Solutions Sdn Bhd, Tentera Udara Diraja Malaysia (RMAF), Petronas, Sapura Machining Corporation, Tenaga Cable Industries, Tokin Electronics, Teladata Sdn Bhd, Metalformers Sdn Bhd and Sapura Automotive Industries Sdn Bhd, Draka Sdn Bhd, Sindutch Cable Manufacturer (M) Sdn Bhd, Sanden Air Conditioning Sdn Bhd, Sanden Aircon Marketing Sdn Bhd and TWP Sdn Bhd.

Sapura Research Sdn Bhd >1000 employees Kuala Lumpur Mac 2008 – Feb 2011

Senior Manager (PMO) – Quality and Risk Management

Provide quality leadership for RM 1.2 billion dollars telecommunications project, defense and IT infrastructure provider with six regional offices and three state offices operating 24/7 services.

Responsibility and Accomplishment

Lead quality and program improvement direction with full responsibility for quality performance, including long-term quality planning, new product development, project management performance, service delivery management and vendor performance management. Formulate the development of Quality & Risk Management Systems in Government Integrated Radio Network (GIRN), SIMULATION, Personalize Computer Network (PCN), and Desktop Life Cycle Management (DLCM). Oversee the implementation of MCMC and EASA/TAMM regulatory requirements across the span of GIRN and SIMULATOR project and operation respectively. Managing the quality services rendered through Help Desk/Call Center feedback system on timely manner and monitor SLA performance. Initiate all quality and performance issues with regards to SLA and KPIs with enterprise modeling to identify the right selection of improvement direction to resolve the issues. To design, develop and implement the framework, systems, processes, policies, procedures, risk questionnaires and risk calculation formulas/models for risk identification, analysis, evaluation, treatment and monitor and reporting which delivers quality risk profiles, controls and strategies. To analyze, evaluate and identify all corporate, divisional and departmental risks and develop controls and risks mitigation strategies. Proactively drove the project implementation and operation maintenance services towards ISO 9001:2008 for the GIRN and SIMULATOR products. Lead the ISO 9001:2008 certification of the operation maintenance services for GIRN and SIMULATOR products. Plan and execute internal audit and supplier audit, facilitate external audit and report the effectiveness of the system to management for improvement. Design, developed and implement the TQM program to improve company’s KPI. Trained and facilitate more than 100 program improvement teams to improve the KPIs and SLA. Lead the PMO activities from initiation until the closure of the projects. Effectively managed the vendor evaluation, selection and development and improve the KPIs. Review contractor’s performance and update the approved list. Lead the RFQ and purchasing process and review the lead time to improve ever all project timeline. Review and approve the Contractor’s Quality Plan and ITP. Design, developed and implement OSHA KPI’s for GIRN and contractor. Developed, implemented and measured the safety index from the continuous site/project audit. The GIRN project is successfully achieved zero casualties during construction stage for 539 sites. Responsible to develop and train of 9 direct staff. Create an awareness of quality thinking and safety responsiveness across functional.

Tech Art Sdn Bhd >300 employees Kuala Lumpur July 2005 – Feb 2008

Quality Safety and Health – Group Manager

Lead the quality function of construction operation, project management consultancy operation and building maintenance operation to the highest standard and meeting ISO 9000 requirements.

Responsibility and Accomplishment

Primary function is as Group HOD of Quality, Safety & Health and as MR for four subsidiaries companies of Buildings Construction (EPCC), Integrated Building Services Maintenance (IBS) and Project Management Consultant industry. Develop and train 4 direct staff and 4 indirect report staff. Developed, maintained and improved the ISO 9001 certifications of four subsidiaries inclusive 2 new certification of ISO 9001: 2000 for 2 construction subsidiaries in 2006. Successfully expand the certifications of ISO 9001:2000 for Building Services Maintenance subsidiary of 16 branches in the year 2006. Manage the KPI’s for the maintenance services of 55 sites of MARA’s buildings and complexes. Appointed as Quality Manager for civil structural work of PMC Company (Electrified Double Track Rail Project- 329KN, RM12.485 Billion) by the joint venture PMC company. Reviewed and monitored contractor’s performance for civil, structural and buildings works. Measure and improved customer satisfaction survey and met them face to face to have firsthand information prior specific action being taken. Maintain the ISO 9001:2000 certification for Project Management Consultant works with the value job amounting to RM 2.024 Billion. Participate in tender preparation, specified quality requirements for both Design and Build and Conventional tenders. Developed and improved Quality, Safety & Health Policy and Objective in line with company KPI. To monitor and to improve the development and the implementation of the primary function of overall of QA/QC activity inclusive budget planning and project control. Develop, implement, monitor and improve QMS manual, procedures, instruction to satisfy ISO 9001:2000 and 3rd party audit. Review and approve the Contractor’s Quality Plan and ITP. Plan, evaluate, assess and select the suppliers and contractors and review performance through performance report or on-site audit and update vendor approved list. Plan internal audit, report the findings and closed NCR on a timely basis. Plan, propose, evaluate and improve the efficiency of Management Review. Plan and execute improvement activities using PDCA and TPM approach. Perform inspection, testing and witness FAT. Developed and implement Safety and Health policy and procedures according to local regulatory and OHSAS requirements. Plan and measured safety audit results and installed the action to minimize/eliminate the potential risk. Submit the annual report to DOSH for all of the projects.

KOA DENKO Bhd > 800 employees

Malacca Nov 2003 – Aug 2004

QA/QC Manager

Lead the qa/qc department and leading a team of 34 staff from assistance manager, engineer, supervisor and qa/qc technician to carry out a day to day operation of qa/qc activities to meet the quality standard and ISO/TS 16949 requirements and report to Managing Director monthly basis.

Responsibility and Accomplishment

Report to Managing Director / Executive Directors. Numbers of staff supervised are 5 direct report staff and 29 indirect report staff. Successfully maintained the ISO 9001:2000 and QS 9000 certifications in the year 2004. KOA obtained the certification on June 2004 and the first company certified as ISO/TS 16949:2002 in the State of Malacca. To performs annual planning and budget for the total workforce, expenses and kaizen investment. Responsible for day-to-day functions of the Quality Assurance and Quality Control department. To ensure that Company's Quality Systems are in line with the ISO 9001: 2000 / QS9000 / TS 16949:2002 / EMS 14001/ OSHA 18001 requirements and strictly adhere to the Company's objective and statutory regulations. To ensure the establishment of the Quality Control Documentation, Operation Control Standard & Process Control Standard been reviewed and approved prior the implementation. Establishing and maintaining Quality Systems and Standard in consultation with relevant departments. Review and approve the Contractor’s Quality Plan and ITP. Responsible for incoming inspection activity for meeting quality requirements, audit and monitor the vendor performance. Using industry leading tools and techniques such as 7 QC Tools, DOE, Six Sigma, SPC, FMEA, APQP, PPAP, MSA, Capabilities Studies, 8D Report and Control Plan in ISO9000/QS9000/TS16949/EMS14000. Responsible for handling the customer complaints and to ensure correctives and effective actions are taken on a timely basis. Responsible for effective operation of the inspection lab, calibration and maintenance of the equipment. Responsible for coordinating internal quality audits, suppliers audit, customer audit and third-party audits. Authorized to prevent the leakage of non-conforming products to next processes and delivering to the customer. Responsible for introducing the customer satisfaction survey and customer retention programs in the Quality Management System for the products and services offered. Improve the gap with the competitor and established the benchmark for customer satisfaction program and customer retention program. Ensure the completeness of monthly report to KOA Corporation Japan.

Sapura Electronics Industries Sdn Bhd >100 employees

Kuala Lumpur Sept 1993 – Jan 2003

QA and Customer Service Manager, Senior Quality Engineer

Lead quality department and business development with 9 staff strength to achieve quality standard determine by Nokia and ISO 9000 requirements report to General Manager/Senior Vice President monthly basis.

Responsibility and Accomplishment

Successfully set up the manufacturing facilities for the production of PCB assembly and build box product that meeting Nokia standard. Successfully integrate the manufacturing facilities for new production PCB assembly with through holes PCB facilities from an old factory. Responsible for setting up the quality requirements, quality manual, procedures to meet DIN and IEC/IPC standard as required by Nokia. Sapura successfully obtained the ISO 9001 certifications in the year 2000. Successfully setting up new Business Development Department in the year 1996 and being awarded the contract for SMARTAG wireless toll payment system using infrared technology and delivered 240,000 units (RM42 million) of SmarTag. Sapura has delivered more than 1.2 million of lines for Nokia product local customer/international customer and millions of single-line phone to local and international customers. Trained and hands on in SAP/R3 for SD and MM module. Responsible for the whole spectrum of Quality Assurance Department and responsible for maintaining the profitable business unit to achieve sales target set by Company. Lead the ISO certification program for the Sapura Group of Companies. Plan, execute, and monitor quality improvement activities at in process and outgoing. Plan Procurement improvement program for vendor and supplier. Perform incoming inspection of all component and materials. Generate Quality Plan for all products to meet customer requirement and international standard. Perform quality analysis, corrective and preventive action to all customer complaint. Maintain, update and improve all systems and procedures according to ISO 9000 and customer requirements. Plan, execute and monitor the quality-training program according to master schedule. Plan the internal audit activities, supplier audit, systems audit and completeness of findings. Developed, implemented and maintained the SPC, 7 QC Tools, DOE and FMEA for process/products improvement.

Likom Computer Electronics Industries Sdn Bhd >1000 employees

Malacca Feb 1993 – Sept 1993

Senior Quality Engineer

Lead the incoming quality, in-process and out-going quality assurance department with 12 staff strength to achieve the quality standard according to Apple Computer and IBM requirements and report Quality Manager on a weekly and monthly basis.

Responsibility and Accomplishment

Plan the quality activities to meet Apple Computer Standard of manufacturing desktop computer for worldwide supply to Apple Computer, Singapore. Manage the quality of 3000 units per day of desktop Apple computer

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