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Manager Sales

Qibla, Kuwait City, Kuwait
January 01, 2020

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Operations Manager

Personal Information

Name: Nael Mohammed Ahlat

Nationality: American

Address: Hawally City, Kuwait

Mobile: +965-********


Career Objective

As an experienced Regional Operations Manager, I am now in search of an opportunity to control the operations on a regional level and be a contributor in the success story that carries the organization to the zenith of excellence and growth

Summary Skills

More than 12 years of professional experienced in handling retail related tasks

Strong analytical and Organizational skills

Target oriented with excellent customer service skills

Comprehensive knowledge of collecting data and assigning tasks

Dedicated, motivated, and punctual individual with a zeal to succeed

Rational thinker with positive a approaches

Quick learner and ability to meet deadline

Can easily adapt according to the situational requirements

Handle daily tasks of inventory control, financial analysis reports

Good negotiator, communication, problem solving, team work & techniques

Making decisions regarding stock control as well as monitoring stock level

Details of work experience

Designation: Regional Operations Manager (Kuwait- UAE- Lebanon- Jordan)

Organization: Dagher & Co. International

Duration: February 2007 – January 2019

Job responsibilities

Handle Cluster offices and follow up on day-to- day operations in each teritory

Follow up on assigned tasks, daily objectives, staff performance, critical factors, and expected sales performance

Implement innovative store promotions to achieve financial objectives

Recruit, appoint, evaluate, coached and promote organizations' members at all levels

Introduce new policies, procedures, preventive, corrective actions of new or existing processes and follow up to ensure proper adaptation

Identify areas of improvement and solidify implementation to maintain consistency

Identify areas of focus to ensure operating at high level of efficiency

Review financial statements, stock movement, stock take, season analysis, yearly target, incentive, competitive, price comparison, markdown reports, etc.; conduct in weekly basis with Board of Directors

Forecast and plan buying budgets of all retail and wholesale brands including merchandise selections, discount negotiation, and seasonal deliveries schedule

Implementation of Training programs, monthly reward system, and commission plans

Follow up closely on digital media plan implementation, other marketing tools and in-store promotional activities

Handling annual reviews and appraisals

Arrange opening new stores, relocation, and renovations

Created effective organizational systems for reports, agendas, contracts, and records

Meeting brand and store managers of each location weekly to review overall performance

Assessed financial and P&L reports to evaluate financial position and sales performance and implement necessary action to improve profitability

Enhance operational success through taking effective decisions, qualified human resources, constant training and follow ups to ensure customer's retention

Report directly to Managing Partners

Led corporate communications to optimize information sharing initiatives

Oversees closely merchandise rotation, and displays to feature new arrivals and on going promotions

Boost revenues by coordinating consistent floor merchandise plan changes to drive sales

Monitored and evaluated teams, identifying and targeting opportunities for improvement

Reduced corporate risk by managing shrink processes and controlling inventory levels

Arranging expansion plans and provide active support to new store opening including the preparations of store concept design, ordering construction materials, fit out materials, store complete furniture, and full set of DWG's thorough a construction process and taking the necessary actions of handling the Mall Management and contractor's requirements

Designation: District Manager

Organization: Wendy's International (QSR)

Location: USA

Duration: July 1996 – May 2005

Job responsibilities

Oversees the daily operations, sales, and profitability of a specific district

Manage budgeted sales goals and work with all employees to meet and exceed business goals

Organize new store opening

Provide proper training and establish goals for store General Managers

Ensure operational procedures and policies are fully implemented and enforced

Conduct daily store visits to confirm stores are operating according to WENDY'S standards

Ensure customer relation procedures are being executed and to verify customer complaints and issues are handled appropriately

Ensure operational charts have been executed, pin charts, prep charts, hourly reading, temperature logs, waste charts, etc.

Oversees training, staffing, succession planning for all positions

Educational Background

Degree: Bachelors Degree in Business Management-2000

Weber State University, Utah, USA


Mr. Moody Dagher

Managing Partner

D&H International Company, Dagher & Co. International and Al Hadabah International Co.


Mr. Mohammed Hani

Dagher & Co., International Group

Head of Human Resources Department



Will be responsible for planning, directing, coordinating day-to-day activities and ensure all stores and main warehouse are functioning well. I do have a solid people's management experience including recruitment according to the organization's approved projected headcount, provide training, inspired leadership, planning, develop, assign tasks and taking strategic decisions. I am experienced in handling all activities based on my communication, motivational, organizational, negotiation skills; strong finance background and full awareness of internal and external issues regarding all scheduling needs are met. I believe regularly visiting all locations is a must to evaluate employee's performance and customers' satisfaction. I have the ability to handle all activities related to supply chain, store lay outs, physical inventory, analytical analysis, pricing strategy, etc;

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