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Manager Customer Service

Indore, Madhya Pradesh, India
January 01, 2020

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DARESLAM, TANZANIA +255**********


Meticulous Dispatch Supervisor with a background monitoring daily on road performance and coordinating transportation activities. Detail-oriented performer with over 06 years of effectively solving issues and distributing driver assignments. Considered a team player with well-honed leadership and critical thinking skills.

Responsive Dispatch Supervisor capable of managing various aspects within a fleet transportation environment. Bilingual professional able to determine workforce needs and the planning of workloads. Seeking a new position where a strong work ethic and great communication skills will be appreciated.

Respected professional with the know-how to check and oversee schedules and keep tabs on man hours. Confident Dispatch Supervisor with meticulous record keeping and mentoring skills.

Dependable Dispatch Supervisor versed in warehouse operations and logistics. Possessing exceptional organizational skills and attention to detail. Willing to go extra mile to meet tight deadlines and reach company goals.

Logistics Manager with over 2.5 years overseeing operations, transportation, distribution and logistics for Fortune 100 companies. Trained facilitator with outstanding interpersonal and negotiation skills.

successful at streamlining warehouse procedures and operations. Specialist in RF and WMS systems and Certified Fall Protection Trainer since 2009 to 2010.

Motivated successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.

Safety-oriented knowledgeable about proper handling of heavy machinery, including pallet jacks, cherry pickers and forklifts. Works well independently and as part of a team.

Dispatch Supervisor talented at creating cost and quantity estimates. Advanced knowledge of ERP and WMS distribution systems. Self-motivated and willing to work a flexible schedule.

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.


Tracking of man hours

Transportation coordination

Positive Communication skills

Record maintenance

Proficient in MS Office

Supply Chain and resource management



Dispatch Supervisor Da re salam, Tanzania January 2016 - Current

Supervised a team of 30 employees and provided training that maximized their overall performance. Optimized routes through careful planning, which realized a cost savings of $100-200 for the company. Determined the number of man hours that would be required to complete assignments after reviewing the scope of each project.

Analyzed project and vendor data and comprised this information into presentations that were used for internal purposes.

Maintained meticulous employee records to accurately track attendance and productivity.

Conducted monthly inventories of materials on the work floor.

Drafted budgets, monitored warehouse costs and reduced expenses when possible.

Picked up incoming stock and delivered materials to designated locations.

Enforced the on-time shipment of products to create exceptional customer experiences.

Tracked time spent on assignments each day for productivity reporting.

Established long-term customer relationships through prompt and courteous service.

Picked products for specific routes according to pick sheets.

Divided cargo received by account Number and intended location.

Forecasted manpower requirements based on daily workload and company targets.

Supervised material flow, storage and global order fulfillment.

Led cross-department initiatives to develop and pursue cost reduction programs.

Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.


Dispatch Officer Indore, Madhya Pradesh from 17th Jan 2012 to 01st Jan 2016

Monitoring and ensuring high levels of customer satisfaction consistently.

Preparing Daily/Monthly MIS

Manpower planning & line balancing for smooth flow in W/H

Reviewing performance of W/H & corrective action for improvement if require, Cost Reduction, increasing profitability.

Optimizes warehouse operations by maintaining good housekeeping practices and following safety measures and regulations to ensure the health & safety standards, quality management and on time delivery.

Managing a team to achieve a goal within stipulated time frame an extract the best from every individual by motivating them.

Maintaining Consumable stationery & invoices which is related to execution department.

Expert knowledge of outbound logistics, Inventory control, Handling Stock Audits etc.


Work as an Individual and with team members

Self-motivation & positive attitude

Develop long term relationship with new & existing customer

Convincing sprit with good communication

Professional & aggressive work style with set objectives

Result oriented



Warehousing activities

Inbound – Receipt to Binning

Stores – Picking to Final Packing

Outbound – Invoice to Dispatch

Manage in Packing material

MIS preparation

Manpower management


Dispatch Officer Indore, Madhya Pradesh July 2011 - March 2012

Job Responsibilities:-

Responsible for generating Debit Note, retail invoice in ERP for daily dispatches.

Generate online and manual Road permits for trucks being dispatched from Indore.

Responsibility to hand over the entire bunch of documents (Debit note/Invoice, way bill & L.R) to the transport Co. at the end of every day.

Daily updating Insurance & Freight file manually on excel file which is mandatory for submitting the report along with the premium and for filing the monthly Service Tax.

MIS Reports:

Daily MIS on Truck Dispatches from Indore

Daily MIS on Freight.

Daily MIS on Insurance

Freight Report Synopsis

Key Skills

Dispatch related skills:-

E.R.P Related Skills : making Debit Note, Excise Invoice

Making Waybills almost all over India

Online /offline Tender Filing etc

Management of all computer Related activities like LAN/Networking/Hardware etc


Sales & Stores In Charge & Hardware & Network Administrator Dhar, MP March 2008 - July 2011

Job Responsibilities:-

Managing almost all sales related activities

Responsibility for overall correspondence with Railway and Pvt.Parties.

Submit all online and offline Tenders of Railways.

Prepare Quotation and offer for buyers.

Making Advance /RO bills/Invoice

Maintaining Inward/Outward register

Managing pending order/pending bill etc.

Managing all type of Stationery and hardware peripherals



Diploma In Information Technology


MANSA,Dist.Gandhinagar,Gujarat India


S.D. Arts And B.R. Commerce College, Mansa

Gandhinagar, GJ 1997

Extra Curricular Activities :-

Played 3 year under 19 cricket from S.D.Arts & B.R Commerce College(Mansa) N.G.University Patan (Gujarat)

Personal Detail:

Father’s Name : Dilip kumar H.mahant

Nationality : Indian

Marital Status : Married

Languages known: English, Hindi, Gujarati, Kiswahili

Hobbies : Playing Game, Singing & Making new Friends


I hear by declare that the Information furnished above is given with full sincerity and honesty. I bear the responsibility for the correctness for all mentioned above information.

Dated :

(Sanjay Mahant)

Place : Da re slam,Tanzania

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